Ratings based on 217 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Ermitage de L’Oasis presents itself as a charming getaway in Mandelieu-la-Napoule, boasting picturesque views across Port Mandelieu. However, my experience was rather disappointing.
The hotel’s location is convenient, offering easy access to the coastal area and serene views, particularly at sunset. Yet, the initial charm quickly diminishes when considering the overall state of the hotel.
The accommodations are spacious and clean, but the decor feels outdated and is in urgent need of modernisation. Daily housekeeping is appreciated but does not offset the lack of contemporary amenities.
While the pool area is a nice feature, the absence of food options—only a drinks bar—is frustrating for those wishing to snack by the water.
Breakfast is a significant letdown. At €23 per person, the selection is limited and lacking in quality. Additional charges for fried eggs or omelette feel unreasonable, and the absence of basic condiments like salt and pepper is inconvenient.
The beds are uncomfortable, consisting of two mattresses that create an awkward seam. The large pillows lack support, making for poor sleep.
Some doors do not close properly, in the room. Furthermore, complimentary water was not replenished, nudging guests towards the overpriced minibar.
Dining options are restricted, with the restaurant closed on Mondays and Tuesdays.
In conclusion, despite its potential, Ermitage de L’Oasis falls short due to limited breakfast, uncomfortable beds, and various service issues.
Comment from Hotel Management
21 Sep 2024 by The hotel management, Hotel Management
Dear guest,We well received your comment regarding your recent stay with us and we regret that your stay did not live up to your expectations and we are sorry that we were not able to interact with you during your stay. Be sure that we would have found solutions to please you.We are well quoted everywhere and maintain the quality of our charming, renovated hotel which keeps his identity. We thank you for posting that the work of our daily housekeeping is well done, and they would have changed pillows or bedding on request.As indicated everywhere, our restaurant is closed on Monday and Tuesday and opened every day for a large buffet breakfast, which offer a lot of choice of fresh and local products. We help our guest finding a place to eat and reserving a restaurant which are not missing in our area. By the pool no food is allowed for hygiene safety reason as well as it is a nonsmoking area too. Concerning your remarks, they have been transmiited to the different services. We hope nevertheless that you may come to us for your next visit. We would like to prove that we take each return very seriously and be sure our reception will take good care Best regards
by A verified traveler
Posted 14 Aug 2024
We had a lovely time at the Hermitage when our stay in La Napoule turned out to have no air conditioning during an extreme heat wave. We spent the last 3 nights in town at the Heritage, which is clean, peaceful, and well equipped with a nice pool, gym, restaurant and bar/lounge. There were several families staying and they all seemed very happy. We enjoyed the buffet breakfast and the one dinner we had at the restaurant. Our room was lovely, with a small balcony and a very spacious bathroom, beautifully designed. Everything was up-to-date and top quality. We would definitely stay here again and highly recommend it.
Comment from Hotel Management
18 Aug 2024 by la direction, Hotel Management
Cher client,Nous vous remercions d'avoir pris le temps de rédiger vos impressions concernant votre récent séjour parmi nous. Nous sommes heureux de lire que vous avez apprécié la qualité de notre petit déjeuner, la diversité de l'offre sur place et que vous avez été sensible à l'accueil que nos équipes vous ont réservé. Ce fut un grand plaisir de leur transmettre vos compliments, votre satisfaction est pour nous la plus belle des récompenses. Nous espérons avoir l'opportunité de vous accueillir à nouveau lors de votre prochaine visite à Mandelieu-la Napoule. Sincères salutation,
by A verified traveler
Posted 12 Aug 2024 on Orbitz
Great property in an excellent location ; nothing negative about the hotel or the great friendly staff ; will definitely rebook on our next French Riviera trip here ,
Comment from Hotel Management
18 Aug 2024 by The hotel management, Hotel Management
Dear guest,We thank you very much for taking the time to write such a nice review on your recent stay at the Ermitage de l’Oasis & Spa. The feedback of our guests is a real support and allows us to improve our quality of service. We hope to have the opportunity to welcome you again during your future visit to Mandelieu-la Napoule. Kind regards
by A verified traveler
Posted 9 Aug 2024
the hotel is very well located across from the marina and everyone was very caring and helpful. My only disappointment was the golf facility they are affiliated with and the lack of hospitality everyone of the employees there showed during my visit. the golf course management needs to quit or retrain all that work there.
Comment from Hotel Management
10 Aug 2024 by The hotel management, Hotel Management
Dear guest,We are delighted to read that you have enjoyed so much your stay with us and we will share your comment with our staff members. Your remark has been transferred to the concerned service. We look forward welcoming you soon again in the near future. Kind regards
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
18 Aug 2024 by The hotel management, Hotel Management
Dear guest,Thank you very much for showing your satisfaction this way. We are really happy to see, that you had an enjoyable stay. Best regards
by A verified traveler
Posted 29 Jul 2024
This was the perfect hotel for our first trip to the French Riviera. The Ermitage Suite was beautiful, clean, and spacious. The facilities were really nice and all of the staff were super helpful. Overall, it was a gorgeous hotel in a perfect setting that allowed us to visit se real towns. A special thank you to Raymond and Gilles and the front desk staff. You all made our visit truly memorable!
Comment from Hotel Management
30 Jul 2024 by The hotel management, Hotel Management
Dear guest,We would like to thank you for your nice review in the Ermitage de l’Oasis & Spa. We are happy to read that your stay all over was such a great experience all over from service to comfort .We do our best to make you feel like home . We take care sharing your feedback with all our staff and especially the door men and hope welcoming you next year again. Best regards
by A verified traveler
Posted 28 Jul 2024
Beautiful ocean view with a big balcony !
Comment from Hotel Management
30 Jul 2024 by The hotel management, Hotel Management
Dear guest,We are delighted to see the excellent note you have attributed to your recent stay with us. We will share your comment with our staff members and thank you for them. The feedback of our guests is a real support and allows us to improve our quality of service. We hope to have the opportunity to welcome you again during your future visit to Mandelieu-la Napoule. Kind regards
by A verified traveler
Posted 11 Jul 2024 on Hotels
The hotel was lovely, staff very friendly, its very close to beach, restaurants etc.
Sadly i felt breakfast was a disappointment, not everyone may agree but when i have a croissant i want strawberry jam not fig jam, i just felt it was very limited and not varied, i also felt the pool area was very small so many people had to walk away on a daily basis due to no sunbeds available. Would say max there was 15, the hotel is nice but these areas would put me of returning in the future sadly
Comment from Hotel Management
30 Jul 2024 by The hotel management, Hotel Management
Dear guest,we well received your review and thank you for sharing it. We noticed your remarks and have forwarded them to the different services. Best regards
by A verified traveler
Posted 7 Jul 2024
Pretty little hotel in a great location. Staff were friendly and obliging. Gardens and swimming pool were perfect. I would happily recommend to anyone!
Comment from Hotel Management
12 Jul 2024 by the hotel management, Hotel Management
Dear guest,We thank you very much for taking the time to write your comments on your recent experience at the Ermitage de l'Oasis. We are happy to read that you enjoyed your stay with us and you appreciated the location, atmosphere of our hotel. The satisfaction of our guest is our highest priority and we are delighted to read that you had an enjoyable experience with us. Your compliments are the best reward for our team, who strive to provide an excellent service. Thank you once again for your posting, hoping you get the opportunity to come and visit us again soon. Kind regards,
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
15 Jun 2024 by the hotel management, Hotel Management
Dear guest,We thank you very much for taking the time to share your recent experience at the Ermitage de l'Oasis & Spa with us. We are happy to see that you enjoyed so much your stay with us. The satisfaction of our guest is our highest priority and we are delighted to read that you had an enjoyable experience with us. Your compliments are the best reward for our team, who strive to provide an excellent service. Thank you once again for your posting, hoping you get the opportunity to come and visit us again soon. Kind regards
