Ratings based on 13 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
Air con was poor. Tiny bathroom. Only had sheets had to ask for blanket and then the given one had holes in it. The price was super cheap, we felt safe
Comment from Hotel Management
5 Sep 2024 by Fleur, Hotel Management
Thank you for your review. I’m sorry you had a frustrating experience. I appreciate you bringing this issue to my attention. We’ll strive to do better.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Fleur, Hotel Management
Thank you for your review. I’m sorry you had a frustrating experience.
by A verified traveler
Posted 12 Mar 2024
Too noisy at night with karaoke. The speakers too loud. But other than that. Staff was nice and place was descent clean. For the karaoke going on at night. Was tough to sleep
by A verified traveler
Not bad but not quite worth it
Posted 1 Mar 2024 on HotelsThe hotel was overall ok, but just ok. The pool was nice, although it seemed there was always some worker there doing something when I was there.
I don't know if it is the same for all rooms in Section D, but the patio door opened to a concrete wall 1 metre away and over 2 metres high - so what's the point of it? There was zero natural light.
The location isn't all that great - there was very little within walking distance. I'm good with mom and pop restaurants but there was only one of them that I could find within 500 metres. But there were lots of bake shops (bakeries) and the breads at the two I stopped at were sooo good, dangerously good, in fact!
I had forgotten what I had paid when I reserved a week or two before. When i looked back to check before writing this, I said to myself "Oh ...".
by A verified traveler
Overall a good budget hotel
Posted 22 Jan 2024 on HotelsOverall place was good for a budget hotel, good location, bed and room were above average condition, bathroom was clean, but shower head was blocked up.
Has descent onsite parking which helps
Only negative that was an issue was the really loud aircond. Not sure what was wrong with it, but it's one the loudest I've come across
Comment from Hotel Management
23 Jan 2024 by Fleur, Hotel Management
Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.We will do our best to fix your concern that you raised us. Thank you! Have a great day!
by A verified traveler
Posted 10 Nov 2023 on Hotels
Comment from Hotel Management
11 Nov 2023 by Flor, Hotel Management
We really appreciate you taking the time to leave us a review, Glenn. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.
by A verified traveler
Posted 11 Oct 2023 on Hotels
Comment from Hotel Management
12 Oct 2023 by Maple, Hotel Management
Thank you
by A verified traveler
Posted 31 Aug 2023
I always enjoy my stay at SM. It’s not fancy but suitable for my needs. Love the pool, and the price is great. I’ve stayed over ten times at this hotel.
Comment from Hotel Management
1 Sep 2023 by Ella, Hotel Management
Greetings, Thank you for the positive feedback. Have a great day. Stay Safe
by A verified traveler
Posted 15 Jun 2023 on Hotels
Comment from Hotel Management
16 Jun 2023 by Ella, Hotel Management
Thank you
by A verified traveler
Posted 13 Jul 2021 on Hotels
Comment from Hotel Management
21 Jul 2021 by Front office, Hotel Management
Thank you so much for choosing SandM Hotel.
