Ratings based on 13 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.6 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
I booked two family rooms and upon check in, me and my family went inside the room. Beds were made, however the room was full of cobwebs and dusts everywhere. The toilet hasn’t got a flush, the shower wasn’t working. I asked why wasn’t the room cleaned prior to us arriving. Staff told me they didn’t have anybody to clean due to staff days off. We were appalled and shocked with our accommodation and after an hour me and my family left and looked for an alternative accommodation. We couldn’t stay in a place that’s not clean and dysfunctional. This pension house has false marketing and representation in their website. The photos doesn’t reflect the actual state of the accomodation. It’s horrible and disgusting and I’m still waiting for my refund. I would discourage anyone booking in this place. The price you pay is not worth it.
Comment from Hotel Management
28 Jun 2024 by Barbara, Hotel Management
Hello, Carmela! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by Ammy, Hotel Management
Hi, Hermie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
by A verified traveler
Cheap but bad area
Posted 24 Dec 2023 on HotelsToiletries etc are not in room, mouse in room, the room requires updating lots of old linen bed etc, very poor condition, relatively cheap. Surrounding area full of bad manner children always demanding money.
Comment from Hotel Management
23 Jan 2024 by Barbara, Hotel Management
Hi, Gerald! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by Eva, Hotel Management
Hey, Allahn! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva
by A verified traveler
Posted 26 Sep 2022 on Hotels
Comment from Hotel Management
2 Nov 2022 by Lisa, Hotel Management
Hi, Geli Noveem! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa
by A verified traveler
Posted 1 Dec 2020 on Hotels
Comment from Hotel Management
3 Dec 2020 by Jon, Hotel Management
We appreciate your feedback, Xena! Hope to welcome you soon :) Regards, Jon
by A verified traveler
Nice place for a couple of nights
Posted 3 Sep 2018 on HotelsHidden in a side street. Property is surrounded by plants giving a green natural environment.
Comment from Hotel Management
7 Sep 2018 by Jade ( Admin Staff ), Hotel Management
Thank You So much for your feedback mam/sir we appreciate it.
by A verified traveler
Posted 30 Jul 2018
Comment from Hotel Management
30 Jul 2018 by jade - officer in charge, Hotel Management
Hi good day thank you so much for your feedback we appreciate it very much hope to see you again in our pension
by A verified traveler
Posted 2 Nov 2023 on Hotels
Comment from Hotel Management
6 Dec 2023 by Barbara, Hotel Management
Thank you for your appreciation, Nobuaki! We hope to give you consistent service every time. Regards, Barbara
by A verified traveler
Posted 26 Dec 2019 on Hotels
Good hotel
Comment from Hotel Management
27 Dec 2019 by Zara , Hotel Management
Charmed to see you loved our services, Have a pleasant day ahead :) Regards, Zara
