Ratings based on 50 Verified Reviews

4.6 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 4 Feb 2024
The rooftop bar is fantastic!
5 out of 5
by A verified traveler

Posted 30 Nov 2023
The property was convenient, safe and the staff friendly. Plenty of restaurants within a minutes walk or a 6 minute taxi ride. The hotel was also very clean, had a restaurant on lication andca soa.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Mar 2020 on Hotels
3 out of 5
by A verified traveler

Short stay, not great location

Posted 1 Mar 2020 on Hotels
A little far from the action in Mandalay. I stayed because I had a late flight in and was meeting friends. I thought it was arranged for me to stay in their room but apparently not, this was for sure their fault and not the hotels. However they paid around $50usd for the night and when we asked to have an extra bed or a cot it was going to be another $25usd. I arrived at 10pm and we were leaving at 5am. Because of the time it was going to take to get another bed set and I'd been traveling for 30+ hours I ended up just getting a room myself, I ended up booking online because it was way cheaper at $41usd than the price they could offer me. I asked if there was any way they could do a half rate because I wasn't getting into the room until 11pm and leaving at 5am, so $41usd for 6 hours seem outrageous. They wouldn't budge on the price at all. If it hadn't of been far from other accommodation and so late at night I would have gone and found someplace else. For the short amount of time I was in the room it was nice. I just think that with the location and so many other options available in Mandalay for better price with same amenities you can find better.
5 out of 5
by A verified traveler from Nasushiobara (Tochigi prefecture) , Japan

Posted 4 Feb 2020
The restaurant on the top floor was a real blessing because 1) there is not very much around the hotel, and 2) because they served simple and tasty food.
Comment from Hotel Management
7 Feb 2020 by Front Office Team, Hotel Management
Dear valued guest Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and loved our sky bar. Looking forward to having you again as a guest in our hotel. Thanks and best regards Front Office Team
5 out of 5
by A verified traveler

Posted 31 Jan 2020 on Orbitz
Security is really good for the rooms, this is a newer property so everything was working really well. Staff knew their work very well.
Comment from Hotel Management
1 Feb 2020 by Front Office Team, Hotel Management
Dear valued guest Thank you for your positive comments. I am so glad to hear that you loved our rooms and enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thanks and best regards Front Office Team
4 out of 5
by A verified traveler from Denmark, Iowa

Posted 31 Jan 2020
Property is newer. Staff is excellent. Location is away from the city, so need to take a ride in a taxi to experience downtown. Did not have much to do after daily tours because of location. For some reason everyday about 6 am the power went off for a couple of minutes. Has a sky bar with great views of area.
Comment from Hotel Management
31 Jan 2020 by Front office team, Hotel Management
Dear valued guest Thank you for taking the time to review your stay with us. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Thanks and best regards Front Office Team
4 out of 5
by A verified traveler

Comfortable and spacious

Posted 26 Jan 2020 on Hotels
The suns rise view from the hotel room was stunning. Also the WiFi was one of the strongest I’ve seen in Myanmar.
Comment from Hotel Management
27 Jan 2020 by Front Office Team, Hotel Management
Dear valued guest Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Thanks and best regards Front Office Team
5 out of 5
by A verified traveler

Great service and stay

Posted 22 Jan 2020 on Hotels
My stay began with a really early check-in at 6am, which I really appreciated and also allowed me to watch the amazing sunrise from my room. The room was a great size, quiet and extremely clean. The bathroom was lovely too! The view from the Sky Bar and restaurant was amazing. I enjoyed dinner one night in the restaurant and the service was excellent. There was a great selection at breakfast too. I checked out at 5:30am and received a breakfast box for my boat journey to Bagan which was a lovely evening touch.
Comment from Hotel Management
23 Jan 2020 by Front Office Team, Hotel Management
Dear valued guest Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am so glad to hear that you enjoyed your stay with us! We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Thanks and best regards Front Office Team
4 out of 5
by A verified traveler from Sydney

Posted 16 Jan 2020
Good roof top bar and view over the city Mandalay.
Comment from Hotel Management
17 Jan 2020 by Front Office Team, Hotel Management
Dear Sir/Madam Greetings from RITZ Grand Hotel !!! Thank you for your review and happy to hear that you love our roof top bar. Looking forward to having you again as a guest in our hotel. Best regards Front Office Team
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