Ratings based on 940 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
The Edwardian has a good location and is a beautiful hotel.
by A verified traveler
Posted 1 Jan 2025
Perfect location, swimming pool and gym was excellent and the best thing about the hotel. The room was lovely and bathroom and dressing area were spacious. There was a hair on the bed sadly and the toilet wasn’t quite clean.
Comment from Hotel Management
2 Jan 2025 by Mirela, Hotel Management
Dear Joe,Your comments regarding your recent stay at The Edwardian Manchester are greatly appreciated. It is delightful to hear that you found our location to be perfect. Indeed, being set on Peter Street, we do enjoy an enviable location right in the heart of the city.Furthermore, it's wonderful that our state-of-the-art gym and swimming pool facilities added to your positive experience. We are proud of these amenities and always strive to ensure they provide the utmost satisfaction for our guests.Your feedback about the room being lovely with a spacious bathroom and dressing area is most encouraging. However, we deeply regret to hear about your concern regarding the cleanliness. Rest assured, your feedback is taken seriously and we constantly strive to maintain the highest standards of cleanliness.In the future, we look forward to the opportunity of welcoming you back to provide the perfect stay that we aim for.Kind Regards,Mirela RomanReception Manager
by A verified traveler
Posted 29 Dec 2024
The staff were very helpful . The on-site restaurant is very good as was the Spa .
Comment from Hotel Management
1 Jan 2025 by Mirela, Hotel Management
Dear Ken,It is truly delightful to learn that your experience at The Edwardian Manchester was classified as excellent. Your positive feedback serves as a testament to our team's consistent efforts to provide the highest level of service.Our team works diligently to ensure each guest experiences our hotel as a home away from home. The satisfaction you've expressed is exactly what we strive to achieve for all our guests. It is encouraging to know that our commitment to a superior guest experience is reflected in your feedback.We are truly grateful for your positive comments and look forward to welcoming you back in the future. Your kind words have been shared with the team as motivation to maintain our commitment to excellent guest service.Thank you once again for your commendation and for choosing The Edwardian Manchester. We hope to have the pleasure of serving you again soon.Kind Regards,Mirela RomanReception Manager
by A verified traveler
Posted 28 Dec 2024
Had stayed this summer and enjoyed an excellent a la carte breakfast.
Sadly they now have a buffet not the same standard at all and additional costs for a few choices. Such a shame . The staff and room where great
Comment from Hotel Management
1 Jan 2025 by Mirela, Hotel Management
Dear Jaweeda,It is heartening to hear that you enjoyed your stay at The Edwardian Manchester during the summer. We're glad that your experience with our staff and rooms was to your satisfaction.We understand your sentiments regarding the shift from an à la carte breakfast to a buffet style, and we appreciate your candid feedback. Our buffet breakfast is designed to offer a wide range of choices to cater to diverse preferences. It includes a variety of fresh fruits, granola, yogurt, superfoods and hearty cooked options, as well as delightful pastries, French toast, and eggs Benedict, among others.It is regrettable if you felt that the change in our breakfast service did not meet your expectations. Your opinion is highly valued, and we will take your feedback into consideration as we continually strive to improve our services and offerings.On a related note, we would also like to invite you to try our award-winning Peter Street Kitchen during your next visit. Here, you can explore a unique blend of fine contemporary Japanese and Mexican cuisines, complemented by an excellent selection of fine wines, cocktails and sake.Once again, thank you for sharing your thoughts and we hope to welcome you back to The Edwardian Manchester soon.Kind Regards,Mirela RomanReception Manager
by A verified traveler
Posted 27 Dec 2024
Really disappointing experience. Booked as it was supposedly 5 star and we wanted to relax and unwind after coming back off holiday. We were unable to use the spa as it was closed when we arrived in the evening, and the dismissive and unhelpful desk staff told us it would be full the following morning and no slots were available. We were left to struggle up to the room with heavy luggage and figure out where it was as we weren’t given any guidance. The room itself was awful and more like a motel than a 5 star hotel. Uncomfortable bed, dreadful shower, no space and the television just had basic channels. No water, no tissues, just totally basic. Would have been better in a Travel Lodge. If this has been assessed as 5 star then the system needs to change.
Comment from Hotel Management
1 Jan 2025 by Mirela, Hotel Management
Dear Jonathan,I am genuinely distressed to read your feedback. Your experience does not reflect the high standards we strive to provide at The Edwardian Manchester. We always aim to create a relaxing and welcoming atmosphere for our guests and it's disheartening to hear that we have not met your expectations on this occasion.Please accept my sincerest apologies for the inconvenience you experienced with the spa services. It is unfortunate that the timing of your visit did not coincide with the spa's operating schedule and availability. We understand how this situation might have caused disappointment, particularly as you were looking forward to unwinding after your holiday.I am also sorry to learn about your dissatisfaction with the customer service and the guidance you received during your stay. Our team is trained to deliver attentive service to all our guests and it seems on this occasion, we have fallen short.Furthermore, your remarks about the room conditions are taken seriously. Our rooms are designed to provide comfort and luxury to our guests and it is regrettable that you found them to be below par.I appreciate your candid feedback, as it allows us to understand where we may need to focus our efforts. We endeavour to learn from your feedback and use it to review and enhance our services and facilities. Please rest assured that we are committed to delivering exceptional experiences to our guests.Once again, please accept my deepest apologies. We hope to have the opportunity to welcome you back in the future and ensure a more positive experience.Kind Regards,Mirela RomanReception Manager
by A verified traveler
Posted 27 Dec 2024
It was all beautiful. Nothjng was too much trouble. Will definitely stay again.
Comment from Hotel Management
1 Jan 2025 by Mirela, Hotel Management
Dear Sharron,Your kind words have truly brightened our day. We are delighted to hear that you had such a wonderful experience at The Edwardian Manchester and that our team was able to make your stay extra special.We pride ourselves on our exceptional service, and it's heartening to know that nothing was too much trouble during your visit. Your satisfaction is our top priority, and we're thrilled that we were able to exceed your expectations.Our prime location on Peter Street, in the heart of the city, only adds to the magic of your stay. It's indeed ideal for guests who wish to explore the vibrant life Manchester has to offer.We eagerly look forward to hosting you again in the future, ensuring yet another beautiful stay.Kind Regards,Mirela RomanReception Manager
by A verified traveler from London
Posted 23 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Mirela, Hotel Management
Dear Anthony, Your kind words about The Edwardian Manchester are truly appreciated. It is always heartening to receive positive feedback from our esteemed guests. Our team strives to deliver an exceptional experience to every guest, ensuring comfort, relaxation and memorable moments throughout their stay. Your rating serves as an affirmation that we are achieving this goal, which is truly gratifying.We are dedicated to continuous improvement and your feedback, along with the positive rating, is indeed valuable to us. It is our pleasure to have served you well and we hope that your visit was as enjoyable as you anticipated. We look forward to the opportunity of welcoming you again soon and ensuring that your next visit is as pleasant as the previous one.Kind Regards,Mirela RomanReception Manager
by A verified traveler from Audenshaw
Posted 23 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Mirela, Hotel Management
Dear Mrs Gail,I am delighted to hear that your experience at The Edwardian Manchester was classified as Excellent. Your kind words have certainly brightened our day here at the hotel.Our team endeavours to provide our esteemed guests with an unparalleled level of service, and it is always heartening to hear when we have succeeded in this. Your wonderful feedback serves as a testament to our ongoing efforts in delivering the best possible experience to our guests.We are committed to creating memorable moments for our guests and it is truly rewarding to know that we were able to exceed your expectations during your stay with us.On behalf of all the staff at The Edwardian Manchester, I would like to extend our sincere gratitude for your feedback. We look forward to welcoming you back in the near future and providing you with another outstanding experience.Kind Regards,Mirela RomanReception Manager
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Mirela, Hotel Management
Dear Damian,It is immensely gratifying to see your rating indicating an excellent experience at The Edwardian Manchester. Such positive feedback serves as a great motivator for our team to keep delivering superior services.At our hotel, we strive to create an ambience of comfort and luxury that leaves a lasting impression on our esteemed guests. Your high rating suggests that we succeeded in providing you with such an experience. This is truly delightful to know.However, we do realise there is always room for us to grow and improve. Any further insights regarding your stay that elevated it to be an 'excellent' experience would be highly appreciated. It would aid us in understanding our strengths more accurately and continue to enhance our hospitality.Thank you once again for your positive rating. We endeavour to consistently serve you and all our guests with the same level of excellence in the future.Kind Regards,Mirela RomanReception Manager
by A verified traveler
Posted 18 Dec 2024
Everything was absolutely perfect throughout our stay!
Comment from Hotel Management
20 Dec 2024 by Mirela, Hotel Management
Dear Jade,It is truly wonderful to hear that your stay with us at The Edwardian Manchester was 'absolutely perfect'. Such glowing feedback is what we aspire to with every guest interaction.Our team endeavours to ensure each guest experiences a comfortable and memorable stay. It is heartening to know that we could provide you with an enjoyable visit. We look forward to welcoming you back in the near future for another exceptional experience.Kind Regards,Mirela RomanReception Manager
