Ratings based on 38 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
4.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by TOFFER, Hotel Management
Wow, thank you for the fantastic 5-star rating! We’re so glad to hear you had a great experience. Your feedback means a lot to us, and we can’t wait to welcome you back soon!
by A verified traveler
Posted 10 Nov 2024
Average
Comment from Hotel Management
15 Nov 2024 by TOFFER, Hotel Management
Thank you for the 4-star rating! We’re glad you enjoyed your stay and appreciate your feedback.Hope to welcome you back soon!
by A verified traveler from Belvidere
Posted 13 Oct 2024
Comment from Hotel Management
29 Oct 2024 by TOFFER, Hotel Management
Hi Zoey! Thanks for your 3/5 rating. We’d love to know how we can improve your experience. Your feedback is important to us! Hope to see you again!
by A verified traveler
Posted 1 Oct 2024
Was given the wrong room key for one room key didn't work in the next room. No coffee or pot to make any. If you're looking for a place to stay really long and have pet's this is It.
Comment from Hotel Management
9 Oct 2024 by TOFFER, Hotel Management
Thank you for your feedback! I’m sorry about the room key and coffee issues. We appreciate your comments and hope to improve for your next stay!
by A verified traveler from Belvidere
Posted 23 Sep 2024
The stay was decent for a cheap motel and in a convenient location. People played loud music in their vehicles all hours of the night. Our stay was three days. Not once did house keeping come to do a tidy-up. The floors weren’t swept, even after asking a direct house keeper on the second day. She said she would come back, never did. We had a double bed room, 4 people. They only supplied enough towels for two people. On the second day, house keeping took all of the dirty towels and never brought new ones. We called around 6pm to tell them we needed towels! No coffee maker, the trash wasn’t emptied daily. The hotel was decent but the customer service regarding cleanliness was poor! The front desk was polite. The website says there is breakfast, but the breakfast area is closed down as a storage room. I asked the desk clerk and she said it’s been closed since Covid. In my opinion, this should be removed from the website.
Comment from Hotel Management
9 Oct 2024 by TOFFER, Hotel Management
Thank you for your detailed feedback! We’re glad you found our location convenient and our front desk staff polite. I apologize for the issues with housekeeping and the breakfast area; your comments will help us address these concerns. We appreciate your understanding, and we hope to provide a more enjoyable experience during your next stay!
by A verified traveler
Posted 7 Sep 2024
1
Comment from Hotel Management
7 Sep 2024 by TOFFER, Hotel Management
Thank you for the 4-star rating! We're glad you enjoyed your stay. If you have any suggestions for us, we’d love to hear them!
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by TOFFER, Hotel Management
Thank you for the perfect score! We’re thrilled yu had a great stay and look forward to your future visits.
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
27 Aug 2024 by TOFFER, Hotel Management
Thank you for the 4-star rating! We're glad you enjoyed your stay. If you have any suggestions for us, we’d love to hear them!
by A verified traveler
Posted 19 Jun 2024
I called the front desk to ask what the Wi-Fi password was and the front desk associate told me that it was on my envelope to my room and it was not and when I told him that it wasn't he said yes it did you just have to look. The bathroom door did not close the shower head sprayed on the ceiling the door and had a giant hole down at the bottom left where bugs and rodents could just come right in. If I had the time to stand and argue with the person this morning about the condition of the room, I would have and I would have demanded my money back but the area didn't feel safe and I was just over the whole experience and wanted to get out of there, this was not worth the almost $80 that I spent for the night.
Comment from Hotel Management
20 Jun 2024 by TOFFER, Hotel Management
I apologize for the inconvenience you experienced during your stay. It's important to us that our guests feel comfortable and have everything they needYour feedback is valuable, and we'll address these issues promptly. Please let us know if there's anything else we can do for you.
by A verified traveler
Posted 15 Jun 2024
Property is unsanitary and obvious that folks live there or rent to use drugs :( Not a safe place to stay especially when traveling alone. I was worried about leaving my bag in the room , seemed easy to break in, or worse I wasn’t confident there weren't creepy crawlies. Smelled like smoke and urine, broken toilet, stains and graffiti carved into a door.
Comment from Hotel Management
20 Jun 2024 by TOFFER, Hotel Management
I apologize for the substandard conditions you encountered during your stay. Your feedback is invaluable, and we are addressing these issues promptly to ensure a more comfortable experience for all our guests.We deeply regret any inconvenience caused and appreciate your understanding. If there's anything more u would like to share, please feel free to reach out to us directly.
