Ratings based on 309 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 2 Nov 2024
Great hosts, very helpful.
Comment from Hotel Management
4 Nov 2024 by Customer Team, Hotel Management
Rene, thank you so much for your kind words! We are delighted to hear that you found our family-run LX Hotel to be accommodating during your stay in Manchester, TN. Our top priority is ensuring that each of our guests has a memorable and comfortable experience. We hope to have the pleasure of hosting you again in the future.Best Regards,Aries Connects World Customer Team
by A verified traveler
Posted 27 Oct 2024
Great place to stay. Clean, comfortable, safe. They are doing an excellent job there! Highly recommend! Staff is pretty gentle.
Comment from Hotel Management
29 Oct 2024 by Customer Team, Hotel Management
HI Bruno, thank you so much for your kind words! We're thrilled to hear that you had a great stay with us at LX Hotel in Manchester, TN. Our family-run hotel takes pride in providing a clean, comfortable, and safe environment for all our guests. We'll be sure to pass along your compliments to our staff, who always strive to provide gentle and caring service. We appreciate your recommendation and look forward to welcoming you back in the future.Best Regards,Aries Connects World Customer Team
by A verified traveler
Posted 15 Oct 2024
The owners were on site and were very friendly and helpful. Very quiet and clean.
Comment from Hotel Management
16 Oct 2024 by Customer Team, Hotel Management
Thank you so much for taking the time to leave a review, Nancy! We are thrilled to hear that you found our family-run hotel to be quiet and clean during your stay with us in Manchester..As a family, we always strives to provide a friendly and helpful experience for our guests. We hope to welcome you back to LX Hotel again soon! Best Regards,Aries Connects World Customer Team
by A verified traveler
Posted 24 Sep 2024
Great customer service and clean comfortable rooms
Comment from Hotel Management
27 Sep 2024 by Guest Experience Team, Hotel Management
Hi Pilar, Thank you for highlighting the great customer service and the cleanliness and comfort of our rooms! We're thrilled that you had a pleasant experience and we look forward to welcoming you back for another enjoyable stay.Best Regards,Aries Connects World Customer Team
by A verified traveler
Posted 23 Sep 2024
We had a very frustrating experience with a different nearby hotel that would not honor our existing prepaid reservation. Expedia relocated us to the Lx Hotel and we couldn't have asked for a better stay! The check-in process was easy, the room was clean, and the beds ( pillows) were very comfortable. In the morning they offer a delicious made-to-order breakfast for a personal touch. We are so grateful for the Lx Hotel and will absolutely be staying here next time we're in town!
Comment from Hotel Management
25 Sep 2024 by Guest Experience Team, Hotel Management
Hi Alexis,Thank you for sharing your wonderful experience at the Lx Hotel! We're thrilled to hear that, despite your frustrating start with another hotel, your stay with us exceeded your expectations. It's great to know that you found the check-in process easy, enjoyed a clean room, and had a comfortable night's sleep with our pillows. We're also glad you loved our made-to-order breakfast, as we aim to provide a personal touch for our guests. Your kind words mean a lot to us, and we look forward to welcoming you back on your next visit to town!Best Regards,Aries Connects World Customer Team
by A verified traveler
Posted 7 Sep 2024
Was a nice place people were nice
Comment from Hotel Management
11 Sep 2024 by Customer Care Team, Hotel Management
Hi Raymond,Thank you for your kind words! We’re thrilled to hear you had a pleasant experience and found our staff to be nice. Your positive feedback means a lot to us. We look forward to welcoming you back and ensuring your next stay is just as enjoyable.Best Regards,Aries Connects World Customer Team
by A verified traveler
Posted 3 Sep 2024
Great
Comment from Hotel Management
4 Sep 2024 by Customer Care Team, Hotel Management
Hi leanne,Thank you for your feedback! We’re glad to hear that you had a great experience. We look forward to seeing you again!Best Regards,Aries Connects World Customer Team
by A verified traveler
Posted 3 Sep 2024
The hotel appears to be a remodeled Red Roof Inn. Room was clean, curtains were very poor design and allowed all the outside High intensity, flood lighting to enter the room. I woke several times thinking it was morning already. Mattresses offered a little support.
Comment from Hotel Management
4 Sep 2024 by Customer Care Team, Hotel Management
Hi Anthony,Thank you for your feedback. We’re glad to hear that you found the room clean. We apologize for the issue with the curtains and the mattress. To address the lighting issue, we’ll explore options for better window treatments to improve your comfort. We’re also reviewing our mattress options to enhance support. We appreciate your comments and hope to offer a more restful experience on your next visit.Best Regards,Aries Connects World Customer Team
by A verified traveler
Posted 3 Sep 2024
Owners are very welcoming kind and helpful. Everything is very clean and upgraded. Bed is very contravel to sleep in and lots of pillows to choose from.
Comment from Hotel Management
4 Sep 2024 by Customer Care Team, Hotel Management
Hi Sandra,Thank you for your kind words! We’re delighted to hear that you found the owners welcoming and helpful, and that you enjoyed the clean, upgraded accommodations. It’s great to know that the bed and pillow options added to your comfort. We look forward to welcoming you back for another great stay!Best Regards,Aries Connects World Customer Team
