Ratings based on 974 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
The room needed a deep clean and a maintenance man to fix the current DIY job eg. The sealant around the sink area was like like a child had done it. The dirt on the window sills had clearly been there a long time, there was hair and dust on the bed base, stain on the wall. There was a poster in the lift that explained maintenance was happening that week due to fire reg changing. This poster was screwed up, ripped in one corner and doodled on for my entire stay.
Plus side...the initial entrance area looked welcoming.
I didnt ask for a change of room while i was there as it seemed unlikley the rest of the rooms would be any different.
I'm now having trouble reaching manager to share photos after initial convo via Expedia. They're not replying, so hoping this will help.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Frederic Dumont, Hotel Management
Dear Pepito,Many thanks for giving us the highest rating regarding your recent visit.Your score surely proves that you enjoyed your experience with us and we look forward to having you back as one of our guests for another stay as pleasant as this latest one.Regards,Frederic DumontGeneral Manager
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Frederic Dumont, Hotel Management
Dear Christopher,Many thanks for reviewing your recent stay with a 5/5.The Team and I are delighted to find out that your experience exceeded your expectations and we look forward to being part of your future travels to Manchester. We'll happily welcome you back!Regards,Frederic DumontGeneral Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Frederic Dumont, Hotel Management
Dear Michael,Thanks for scoring your latest visit although we are sad to have only received an average rating.Please feel free to contact us and let us know further about your experience as we'll be able to look into any issues that may have occurred and take all the appropriate actions to address them in order to prevent similar situation in the future.We look forward to hearing from you and hope that we'll have the opportunity to welcoming you back for a more enjoyable time.Regards,Frederic DumontGeneral Manager
by A verified traveler
Posted 27 Oct 2024
Window didn’t close, bathroom smelt like wee. Expensive room rate for quality of hotel
Comment from Hotel Management
30 Oct 2024 by Frederic Dumont, Hotel Management
Dear Barry,Thank you for bringing your disappointment to our attention following your recent stay.I'm sorry to hear that, on this occasion, we failed to deliver our usual high standards. Rest assured that the issues you've reported regarding your faulty window and smelly bathroom have been reposted to our Maintenance Engineer and Head Housekeeper accordingly. They'll be able to investigate the matter further and take all appropriate actions to address the problems in order to prevent re-occurrences.Thanks again for sharing some invaluable comments which will certainly help us in our continuous effort to improve the quality of our facilities.We truly hope that you'll give us another opportunity to welcoming you back for a more comfortable time.Regards,Frederic DumontGeneral Manager
by A verified traveler
Posted 24 Oct 2024
Didn’t expect the world for what you pay understandably but we arrived and there were works going on in the hotel over a four week period. This wasn’t told at the time of booking and I personally think there should be a discount for anyone staying during that period as with the noise and engineers drilling above your room at 9am in the morning I think it’s safe to say you’re not getting the normal experience.
The bed had a broken wooden slant in it that my partner noticed in the early hours of the morning but I didn’t even bother mentioning it (that’s on me I’m aware) as the two times someone was actually on duty they didn’t seem the most welcoming and I’m not even sure I wanted the hassle of moving room.
The car park id planned to say in across the road had now shut permanently as of last weekend so that threw a spanner in the works but luckily there’s a NCP car park round the corner with a Premier Inn alongside it. I’d say if you’re banking on the area probably stay there as the location is good itself but the quality will be better there I imagine.
Comment from Hotel Management
25 Oct 2024 by Frederic Dumont, Hotel Management
Dear Wendy,Thank you for taking the time to express your dissatisfaction with your recent stay.We are sorry to hear that, on this occasion, you were disappointed with your overall experience mainly due to the lack of information you've received concerning the on-going Maintenance works. As explained in the signages displayed at Reception and in the Lifts, those are essentials to comply with new Fire Regulations and to ensure the Safety of all our guests. I would also like to apologise if you felt that you couldn't raise your concerns to the Team who you found unwelcoming. Be assured that your feedback has been shared so they can make all needed behaviour changes to prevent reoccurrence.Finally, concerning the Parking, it is not in the hotel control since it is public. As you've mentioned, it has recently closed due to a University development in the area but there is a NCP situated within 3min walk from us.Thanks again for letting us know your thoughts as those are invaluable in our continuous effort to improve the quality of our facilities and services.We truly hope that you'll give us the opportunity to welcoming you back for a more comfortable and hassle-free time.Regards,Frederic DumontGeneral Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Frederic Dumont, Hotel Management
Dear Sarah,Thanks for giving us a rating following your recent visit but we are disappointing to have only received an average score.Should you have encountered some issues, please feel free to elaborate further so we'll be able to act on them and take all needed actions to prevent re-occurrences.We look forward to hearing from you and hope that we'll have the opportunity to seeing you back in the future for a more enjoyable experience.Regards,Frederic DumontGeneral Manager
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Frederic Dumont, Hotel Management
Dear James,Many thanks for scoring your latest stay with a high rating, this is truly appreciated!The Team and I are so happy to find out that your overall experience with us was a pleasant one and we look forward to welcoming you back during your future trips to Manchester.Regards,Frederic DumontGeneral Manager
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Frederic Dumont, Hotel Management
Dear Lisa,Thank you for rating your latest stay with us although we are surprised and shocked to have received a very low score.It will be helpful if you could let us know further the reasons of your rating as we'll be able to look into it and take actions in order to prevent re-occurrences.We look forward to hearing from you and hope that we'll have the opportunity to welcoming you back in the future for a much more pleasant experience.Regards,Frederic DumontGeneral Manager
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Frederic Dumont, Hotel Management
Dear Steve,Many thanks for giving us 5/5 for your recent stay.We are so pleased to find out that you enjoyed your experience with us and we look forward to seeing you back soon for more pleasant visits.Regards,Fred
