Ratings based on 65 Verified Reviews
2.7 Room cleanliness
3.3 Service & staff
2.4 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Stayed in this property for a total of 7 nights for a work trip. The doors are closed at 12am so you have to call a number to have the owner come down from one of the rooms to let you in.
The rooms are thrown together. The shower for example is constructed using exterior cladding on a closet. The shower controls are plumber putty into a blow through hole in the cladding. The rooms are extremely small and the heating is sporadic, I stayed end of September/October and would regularly feel very cold. This is a rough ride for some one who was working nights, the amount of noise coming through the hotel is high.
If you want cheap then this is an option but be warned there are no frills. No to mention even though having booked several days before my booking, when I turned up they informed me it was fully booked. The owner then went on a phone call attack against Expedia or someone and a room was suddenly available, the exact room I had booked lol.
The single towel provided was closer to a hand towel as well.
Comment from Hotel Management
1 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us regarding your recent stay at our property. We apologize for the inconveniences you faced during your visit.
We understand your concerns regarding the limited access to the property after midnight. We are working towards improving this process to ensure a smoother and hassle-free experience for our guests.
We regret to hear about the issues you faced with the room amenities and the heating. Your feedback has been duly noted, and we will address these concerns with utmost priority.
We apologize for any noise disturbances that affected your sleep quality. We will take necessary measures to minimize the noise levels and ensure a comfortable stay for our guests.
We apologize for any confusion during the check-in process. We appreciate your patience, and we will share your feedback with the concerned team to avoid such instances in the future.
Regarding the towel size, we apologize for the inconvenience caused. We will ensure that our housekeeping team is briefed about this, and necessary steps will be taken to rectify the situation.
We value your feedback as it helps us in our continuous endeavor to provide a seamless guest experience. If you have any further concerns or require assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
We hope to have the opportunity to welcome you back and provide you with an improved experience.
Warm regards,
Team OYO
by A verified traveler from Brooklyn
Posted 30 Sep 2024
i found a pillow case in the tub. it was clean, but felt unsafe.
Comment from Hotel Management
30 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Rest assured, we have shared your feedback with our housekeeping team to ensure that such oversights are not repeated in the future.
If there is anything else we can assist you with, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 24 Sep 2024
Damp smell
by A verified traveler
Posted 15 Sep 2024
This property was run down, expensive for what I paid and smelled musty
Comment from Hotel Management
15 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for your valuable feedback. We apologize for the inconvenience you experienced during your stay at our property. We continually strive to provide a pleasant and comfortable stay for all our guests. We appreciate your concerns regarding the condition and pricing of the room, as well as the musty smell. Your feedback will be shared with the relevant team to make necessary improvements.
If you have any more details or would like to discuss this further, please reach out to us at guestsupport.na@oyorooms.com. We are always here to assist you.
Best regards,
Team OYO
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
15 Oct 2024 by Tim, Hotel Management
Hi, Liz! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim
by A verified traveler
Posted 28 Jul 2024
by A verified traveler
Posted 21 Jul 2024
by A verified traveler
Posted 15 Jul 2024
SCAMMERS & CHEATS THIEVES! Avoid Expedia and OYO
I paid Expedia for a room booking at OYO. When I arrived at OYO, they told me my Expedia booking was invalid because OYO doesn't work with Expedia. Apparently loads of customers have arrived at OYO with this problem. So what are OYO doing about it? Clearly nothing because they can sell the customer a second booking and refuse to pay the refund for the first one. Double money for OYO. That's a scam! So I had to book a NEW room when they refused my Expedia booking. 9pm at night, I had little choice. OYO asked me to contact Expedia for a refund. Both OYO and Expedia refused to pay a refund. Surely this is illegal? Taking payment for goods, not providing the goods and claiming its in your terms and conditions.
by A verified traveler
Posted 27 Jun 2024
by A verified traveler
Posted 5 Jun 2023 on Hotels
Comment from Hotel Management
15 Jul 2023 by Charles, Hotel Management
Sorry for the unpleasant experience you had with us. Bernard! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Charles
