Ratings based on 1,049 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
The hotel was lovely with the rooms as you would expect very large with good facilities. Breakfast was superb. The location was difficult to navigate as its around 7-10 minutes from the train station but only £7 in an Ober. I cannot complain as I was aware of this before booking. All in all good value for money
by A verified traveler
Posted 15 Dec 2024
Great for a short stay and the free breakfast is a great perk. Parking could have been cheaper. If you want to drive into the City Centre it's just over 15 mins drive.
by A verified traveler
Posted 15 Dec 2024
Easy access, smooth check in, a bit noisy rooms turned to motorway
by A verified traveler
Posted 10 Dec 2024
We were placed in an accessibility room and it was very clear the bathroom is not cleaned well. There was pink slime at the bottom of the shower curtain so it's likely never been washed. The whole floor filled with water when I showered (I don’t know if the drain was clogged).
Comment from Hotel Management
11 Dec 2024 by Geoff, Hotel Management
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience in the accessibility room, particularly with the cleanliness and the shower issues you encountered. This is certainly not the standard of service we strive to maintain.Please rest assured that I have addressed your concerns with our housekeeping team to ensure that thorough cleaning procedures are consistently followed, including washing shower curtains regularly. Additionally, our maintenance team has been informed about the drainage issue to investigate and resolve it promptly.Your feedback is invaluable in helping us improve, and I hope you’ll consider staying with us again to experience the high standards we are committed to providing.Best regards,Geoff WillisDeputy General Manager
by A verified traveler
Posted 8 Dec 2024
Great hotel , no gym , breaksfast wasnt great , taxi was too expensive , sporadis public transport , staff were great . Food and drink very overpriced , will stay in yhe holiday inn in the actual airport next time
Comment from Hotel Management
9 Dec 2024 by Geoff, Hotel Management
Thank you for your feedback. We’re pleased to hear you found our staff to be great and the overall experience enjoyable. We understand your concerns about the breakfast quality, taxi costs, and availability of public transport. While we strive to provide a convenient stay, we also understand that different needs and preferences might lead some guests to explore other options.If you decide to stay with us again, we appreciate your feedback and will continue to work on improving our services.Safe travels,Geoff WillisDeputy General Manager
by A verified traveler
Posted 8 Dec 2024
I booked this for my niece and she said everything was fine. She was there for 12 hours as ahe was catching a flight in the morning.
Comment from Hotel Management
9 Dec 2024 by Geoff, Hotel Management
Thank you for your feedback. We’re glad to hear that your niece had a pleasant experience with us during her short stay. It’s always our goal to provide a comfortable and convenient environment for our guests, especially those catching an early flight.We hope she had a smooth journey and we look forward to welcoming you both back in the future.Best regards,Geoff WillisDeputy General Manager
by A verified traveler
Posted 7 Dec 2024
Enjoyable nights stay, friendly staff and the food was great. (One of the best burgers I’ve had) 👌
Comment from Hotel Management
9 Dec 2024 by Geoff, Hotel Management
Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay with us. It's wonderful to know that our friendly staff and great food, especially the burger, made your experience memorable.We look forward to welcoming you again in the future. Have a safe and pleasant journey!Best regards,Geoff WillisDeputy General Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Geoff, Hotel Management
Thank you for your perfect 5/5 rating! We're delighted to know that you had such a positive experience during your stay.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon.Kind regards,Geoff WillisDeputy General Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Geoff, Hotel Management
Thank you for your positive rating! We're glad you enjoyed your stay. If there's any feedback you'd like to share about how we can make your experience even better, please let us know.We hope to welcome you back again soon.Kind regards,Geoff WillisDeputy General Manager
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Geoff, Hotel Management
Thank you for sharing your feedback, though I am sorry to see that your experience did not meet expectations. We would genuinely appreciate more details about your stay so we can address any issues and ensure improvements where needed.Please feel free to contact us directly, and we’ll do our best to assist further.Kind regards,Geoff WillisDeputy General Manager
