Ratings based on 694 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Bad condition
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Argennis, Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Thank you for sharing these valuable comments with us; we look forward to hearing from you. Sincerely,Hotel Management
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by management, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 3 Nov 2024
Great rooms excellent staff
Comment from Hotel Management
5 Nov 2024 by Hotel Management , Hotel Management
Dear Jason, Thank you for the wonderful feedback! We’re thrilled to hear you enjoyed your stay and appreciated the comfortable rooms and attentive team at Extended Stay America. Our staff works hard to ensure every guest feels welcomed and taken care of. We look forward to welcoming you back on your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
Excellent staff
Comment from Hotel Management
31 Oct 2024 by management, Hotel Management
Hi RichardWe really appreciate your feedback.Hope to see you soon.Thank you.
by A verified traveler
Posted 27 Oct 2024
Saw a drug deal go down in parking lot. Old and didn’t have working plugs, especially in the bathroom. Very outdated and way overpriced.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Mona, Thank you for your feedback. We're sorry to hear about your concerns regarding the parking lot incident and the issues with the room's amenities. Your safety and comfort are our top priorities. Our establishment has a strict policy prohibiting any illegal activities, both within and outside our premises, and we would like to learn more about the situation you encountered. Please be assured that we will thoroughly investigate the matter and take appropriate steps to address it. Meanwhile, if we may be of further assistance, please reach the hotel directly. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
Wish they still served breakfast or at least have on site coffee
Comment from Hotel Management
21 Oct 2024 by management, Hotel Management
Hi DaryllWe really appreciate your Feedback.Tank you.
by A verified traveler
Posted 18 Oct 2024
Would never stay there again
Comment from Hotel Management
18 Oct 2024 by management, Hotel Management
Hi Stephen.Sorry we did not meet your expectations.We hope to see you soonThank you for your feedback.
by A verified traveler
Posted 26 Sep 2024
He was staff
Comment from Hotel Management
26 Sep 2024 by management, Hotel Management
Hi RichardWe truly appreciate your feedbackWe are happy to hear that you enjoy your stay with us.Thank you.
by A verified traveler
Posted 19 Sep 2024
The property had a bad stink all through the hall and the room smelt of chemicals, luckily I was with family the whole day and only slept in the room
by A verified traveler
Posted 15 Sep 2024
Hotel needs an overhaul- it’s fine. In a remote location with a gas station next store. It is very close to other shops 5-10 m away. No staff on duty at front desk overnight. If you have a problem at night, need to go downstairs and call from a hotel phone. Grounds are ok at best.
Comment from Hotel Management
16 Sep 2024 by Hotel Management, Hotel Management
Dear Aimee, Thank you for sharing your feedback. We appreciate your comments about our location and grounds. We understand your concerns regarding the condition of the hotel and the availability of staff overnight. Please know that your observations are important to us, and we are actively working on improvements. We hope you will consider staying with us again as we strive to enhance our services and overall guest experience.Sincerely,Hotel Management
