Ratings based on 969 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
Always a good experience at this hotel, great location & nice staff
by A verified traveler
Posted 13 Jan 2025
The rooms was spotless and great mattress for a great nites sleep.
The shower had conditioner dispenser,
On arrival we got a freshly baked choc chip cookie nice touch,,
Definitely return to this hotel that’s so central,
by A verified traveler
Posted 13 Jan 2025
Great staff, expensive parking and only one lift working
by A verified traveler
Posted 12 Jan 2025
Lovely clean, friendly staff great food overall, we would definitely stay here again.
by A verified traveler
Posted 11 Jan 2025
Ideal position, only 100yds from Paddington Station. Room facilities spot on.
by A verified traveler
Posted 5 Jan 2025
Lovely establishment and great people
Comment from Hotel Management
5 Jan 2025 by Blake, Hotel Management
Dear Michael,Thank you for taking the time to leave us a great review and score following your stay with us. I am delighted to hear that you enjoyed your stay with us. Please rest assured that your praise will be shared with the team. It was our pleasure in hosting you and i hope we can welcome you back soon.Kindest regards,Blake WrightAssistant Reception Manager
by A verified traveler
Posted 5 Jan 2025
Staff went above and beyond to ensure we had a wonderful stay. It was our sons birthday and they made him feel very special.
Excellent location for Piccadilly station and just a few minutes walk from shopping. Nice bar downstairs.
Comment from Hotel Management
5 Jan 2025 by Blake, Hotel Management
Dear Ruth,Thank you for taking the time to leave us a great review and score following your stay with us. I am delighted to hear that you enjoyed your stay with us. Please rest assured that your praise will be shared with the team. It was our pleasure in hosting you and i hope we can welcome you back soon.Kindest regards,Blake WrightAssistant Reception Manager
by A verified traveler
Posted 4 Jan 2025
Special touches by Winnie and the hotel team were greatly appreciated and made our stay! Thank you for the great customer service!
Comment from Hotel Management
5 Jan 2025 by Blake, Hotel Management
Dear Mel,Thank you for taking the time to leave us a great review and score following your stay with us. I am delighted to hear that you enjoyed your stay with us. Please rest assured that your praise will be shared with Winnie and the team. It was our pleasure in hosting you and i hope we can welcome you back soon.Kindest regards,Blake WrightAssistant Reception Manager
by A verified traveler
Posted 4 Jan 2025
Was a lovely hotel staff are so pleasant and helpful will definitely be staying again.
Comment from Hotel Management
4 Jan 2025 by Reception Team , Hotel Management
Dear Kirsty!Thank you for a fabulous rating!We are glad you enjoyed your stay and we are hoping that we will be able to welcome you back again in the near future!Kind regards,
by A verified traveler from Diemen
Posted 3 Jan 2025
Great location, friendly staff. The gym is very well equipped, but small.
Comment from Hotel Management
4 Jan 2025 by Reception Team, Hotel Management
Dear Valdemar, Thank you for a 5 out of 5 rating!We are delighted to see that you have enjoyed your stay and we hope for the chance to welcome you back again in the near future!Kind regards,