Ratings based on 1,060 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2025
We were there for a wedding. The property was clean and convenient.
Comment from Hotel Management
7 Jan 2025 by Manager, Hotel Management
Hello Jung Soo,We are delighted to hear that you found our property clean and convenient during your stay for the wedding. Your positive feedback is truly appreciated. Everything was in order for your special occasion, and we hope you have wonderful memories from your time with us.
by A verified traveler
Posted 6 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Manager, Hotel Management
Hello Lauren,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience with us. We look forward to welcoming you back soon for another enjoyable stay!
by A verified traveler
Posted 5 Jan 2025
Loved how quiet and comfortable this place was
Comment from Hotel Management
7 Jan 2025 by Manager, Hotel Management
Hello Shylla,We are pleased to hear that you found our hotel quiet and comfortable during your stay. Your feedback is greatly appreciated as we strive to provide a peaceful environment for all of our guests. If you have any future travel plans, we would be honored to welcome you back for another relaxing experience.
by A verified traveler
Posted 5 Jan 2025
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Comment from Hotel Management
6 Jan 2025 by Manager, Hotel Management
Hello Robert, Thank you for sharing your feedback with us. We appreciate your insights and will certainly consider them in our ongoing efforts to enhance our guest experience. We value your input and hope to welcome you back in the future for an improved stay.
by A verified traveler
Posted 4 Jan 2025
Everything is great here my family loved
Highly recommended!! We will be coming back thank you!
Comment from Hotel Management
4 Jan 2025 by Manager, Hotel Management
Hello Elizabeth,We are thrilled to hear that you and your family enjoyed your stay with us and that you would recommend our hotel. We look forward to welcoming you back in the future.
by A verified traveler
Posted 4 Jan 2025
This place should not have a Best Western Plus accreditation. While the main entrance and foyer are very nice and give an impression of a beautiful place it goes downhill very fast after entering. The rooms are clean and the staff are very nice. The issue is the place is in need of serious maintenance and repair. Bathroom are old and outdated, very rusty tubs. After a 5min shower your standing in 4" of water due to poor drainage. The pool and hot tub were in terrible condition, can't see the bottom of a 4' pool (very dirty water). The arcade room is run down and only about half the games actually work. My wife used the laundry facilities and the drain overflowed and flooded the room. All we heard while there was people with very similar issues and how disappointed they where with the condition of the building/facilities.
Comment from Hotel Management
4 Jan 2025 by Manager, Hotel Management
Hello Jonathan,We thank you for taking the time to share your feedback with us. We are happy to hear that you found our staff accommodating and your room clean. We strive to continuously improve our facilities and services to meet and exceed our guests' expectations. Your comments will be shared with the management team for further review and consideration. We are dedicated to providing a comfortable stay for all our guests.
by A verified traveler
Posted 2 Jan 2025
Location was great! Felt safe and it was clean! Room was fine… had noisy guests above us but that is not the hotel’s fault! Breakfast was lacking and ran out before 10:00 with no intention of refilling much after 9:40… coffee was not very good
by A verified traveler
Posted 30 Dec 2024
Very clean and nice property!
Comment from Hotel Management
2 Jan 2025 by Manager, Hotel Management
Hello Joao,We're delighted to hear that you found our property clean and pleasant during your stay! Your positive feedback is truly appreciated. We strive to provide all our guests with a wonderful experience. Thank you for choosing our hotel for your accommodation needs, and we hope to have the pleasure of welcoming you back soon!
by A verified traveler from Southport
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Manager, Hotel Management
Hello Stacey, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Manager, Hotel Management
Hello Antoine, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address the issues.
