Ratings based on 803 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Jun 2023
changed owners Didn't accept my booking and I had a very difficult time because I have a dog. Normally Red Roof Inn is dog friendly.
by A verified traveler
Posted 4 Jun 2023
Comment from Hotel Management
6 Jun 2023 by Olivia RediResponse Specialist, Hotel Management
Hello Eddie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MANCHESTER TN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist
by A verified traveler
Posted 2 Jun 2023 on Hotels
Comment from Hotel Management
3 Jun 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Roger, We at the RED ROOF INN & SUITES MANCHESTER TN are thrilled to have earned you scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-LeeRediResponse Specialist
by A verified traveler
Just ok
Posted 31 May 2023 on HotelsHotel was okay for the price we paid. The hallways smelled.
Comment from Hotel Management
1 Jun 2023 by Sharma RediResponse Specialist, Hotel Management
Hello JasonThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MANCHESTER TN. I am happy to read your comments regarding you found our hotel to be ok for the price you paid. However, I am sorry you were displeased due to the odor you described in the hallways. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Once more, thank you for your review. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 May 2023
Rhhonda was very friendly and helpful in all respects. My room was great
The breakfast was very disappointing
Comment from Hotel Management
31 May 2023 by Kamaria RediResponse Specialist, Hotel Management
Dear Alan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MANCHESTER TN. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our room to be great and Rhonda to be very friendly and helpful. However, I sincerely apologize for the breakfast not being in your liking. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. Please know that we value you as our guest and appreciate your business. Thank you for your 4/5 score. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Kamaria RediResponse Specialist
by A verified traveler
Posted 29 May 2023 on Hotels
Comment from Hotel Management
29 May 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Gregory, We at the RED ROOF INN & SUITES MANCHESTER TN are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
by A verified traveler
Posted 18 May 2023 on Hotels
Comment from Hotel Management
20 May 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Valued Guest, We at the RED ROOF INN & SUITES MANCHESTER TN are disappointed to see your scoring of 4/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist
by A verified traveler
Posted 26 Apr 2023 on Orbitz
Bedsheet was not clean it had stains and marks all over the bed sheet that’s shows no one check the cleaners
by A verified traveler
Posted 25 Apr 2023
The room wasn’t clean. There was trash on top of the mirror. The bathroom was dirty. There were burn holes and stains in the carpet….
Comment from Hotel Management
26 Apr 2023 by Antonio,RediResponse Specialist, Hotel Management
Dear April,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES MANCHESTER TN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely,Antonio,Red Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Apr 2023
I thought for the price this place was great. It was an older facility but the spot was excellent and it was pretty clean.
Comment from Hotel Management
26 Apr 2023 by Antonio,RediResponse Specialist, Hotel Management
Dear Nancy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MANCHESTER TN. It's great to hear that you found our property to be clean, cost efficient and conveniently located.In regards to what you described about the property being an older facility, please accept our sincerest apologies. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Antonio,Red Roof ManagementDear Nancy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES MANCHESTER TN. It's great to hear that you found our property to be clean, cost efficient and conveniently located.In regards to what you described about the property being an older facility, please accept our sincerest apologies. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
