Ratings based on 926 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Mirela, Hotel Management
Dear Sue,We are grateful that you have chosen to stay at The Edwardian Manchester and taking the time to share your experiences with us. We understand that you have rated your recent stay as 'fair', and we sincerely regret if we did not entirely meet your expectations.At The Edwardian Manchester, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us. Our team is dedicated to maintaining the high standards of hospitality and service that our guests have come to expect from us.While we cannot change the past, we are eager to make your future experiences memorable. Your feedback serves as a guide towards understanding areas where we can improve to better serve valued guests like you.We hope that this isolated experience will not deter you from choosing The Edwardian Manchester in the future. We assure you that we will make our best efforts to provide a more pleasant experience on your next stay.Thank you once again for your valuable feedback. We look forward to the opportunity of welcoming you back and ensuring your future stays are enjoyable.Warm regards,Mirela RomanReception Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Mirela, Hotel Management
Dear Andrew,It's a delight to hear that your experience at The Edwardian Manchester has been marked as excellent. We are deeply gratified that our efforts to provide the highest level of service have resonated with you.Our hotel strives to create a memorable experience for all our guests, and it's truly encouraging to know that we've been successful in our endeavour. We believe that quality service is pivotal in hospitality and your feedback is an affirmation of our commitment.Your satisfaction is important to us and we're thrilled that your stay was enjoyable. We hope that we were able to add a touch of comfort and luxury to your travel experience. We look forward to warmly welcoming you back in the future. Your positive feedback is a source of motivation for us to strive for excellence in our service.Warm regards,Mirela RomanReception Manager
by A verified traveler
Posted 25 Nov 2024
Excellent hotel, nice spa etc
Very clean
Comment from Hotel Management
28 Nov 2024 by Mirela, Hotel Management
Dear Salim,We are delighted to hear that you had a positive experience at The Edwardian Manchester and particularly enjoyed our spa facilities. We take great pride in our commitment to cleanliness and we are glad that it met your expectations.Our spa is indeed a sanctuary designed for relaxation and rejuvenation. With its serene ambience, state-of-the-art facilities and a wide range of treatments, it's a favourite among our guests. We hope you had the opportunity to unwind in our aquamarine pool, or perhaps enjoy the soothing warmth of our jacuzzi. Our team works hard to ensure each guest has a memorable and tranquil experience in this space.Thank you for choosing The Edwardian Manchester for your stay, we hope to have the pleasure of welcoming you back in the future.Warm regards,Mirela RomanReception Manager
by A verified traveler
Posted 24 Nov 2024
Staff attitude was terrible, no room service after 11 pm - no residents bar or anywhere to get a drink with friends after 12.00. Very expensive and no real facilities or service to justify 5 star !
Comment from Hotel Management
28 Nov 2024 by Mirela, Hotel Management
Dear Jeremy,Your feedback is of utmost importance to us and it is with regret that I read your recent stay at The Edwardian Manchester did not meet your expectations.Our aim is always to provide impeccable service, and I'm truly sorry to hear that you found our staff attitude less than satisfactory. Service is indeed the cornerstone of our establishment and we strive to ensure that our guests always feel welcomed and well taken care of. We appreciate you sharing your experience and giving us the opportunity to learn and improve. We hope you would give us a chance to serve you better in the future.Warm regards,Mirela RomanReception Manager
by A verified traveler
Posted 22 Nov 2024
Overall amazing could not fault a single thing during our stay!
Comment from Hotel Management
24 Nov 2024 by Mirela, Hotel Management
Dear Macey,Your words of appreciation have been received with great delight. It is truly rewarding to know that your stay at The Edwardian Manchester was nothing short of 'amazing'. It is our constant endeavour to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. Your feedback serves as a great testament to this effort. Without a doubt, your commendation is what makes us strive harder in delivering excellent service.Do consider visiting us again, we would be more than happy to welcome you back. Warm regards,Mirela RomanReception Manager
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Mirela, Hotel Management
Dear John,Your recent rating has brought us immense joy and we are delighted to know that your stay at The Edwardian Manchester was excellent. It is always heartening to receive such positive feedback from our valued guests like yourself. We strive to provide a comfortable and enjoyable environment for everyone who chooses to stay with us. Your satisfying experience is a testament to our dedicated staff who work tirelessly to ensure our guests have everything they need during their stay. Your acknowledgement of their efforts is much appreciated.At The Edwardian Manchester, we believe in providing an exceptional experience to all our guests. Your feedback gives us the motivation to continue our efforts and strive for perfection.We look forward to hosting you again in the future, and we hope that your next stay will be as pleasant as the previous one.Warm regards,Mirela RomanReception Manager
by A verified traveler from Sauverny
Posted 20 Nov 2024
Practical location. Staff not particularly friendly nor efficient.
Comment from Hotel Management
24 Nov 2024 by Mirela, Hotel Management
Dear Frederik,It's heartening to know that you found our location at The Edwardian Manchester, set in the heart of the city on Peter Street, to be practical for your stay. It is indeed one of our key draws for many of our guests who appreciate the ease of access to various city attractions.However, it is with regret that we note your feedback regarding the hospitality of our staff. Our philosophy has always been to provide our guests with the highest standards of service, and it appears we did not meet that expectation during your visit. We believe that our staff is a reflection of our brand's ethos, and we hold ourselves to a very high standard in this regard. In an ideal setting, our staff would always endeavour to be friendly and efficient, enhancing the overall experience for our guests.Please rest assured that your feedback is highly valued and it is an invaluable tool for us to better understand how we can improve and enhance our guest experience. While I regret any inconvenience caused during your stay, I hope this hasn't deterred you from considering The Edwardian Manchester for your future travel needs.Warm regards,Mirela RomanReception Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Mirela, Hotel Management
Dear James,Your feedback is a delightful read and we are truly heartened by your generous comments. It brings us great joy to know that you had an excellent experience at The Edwardian Manchester.Our team strives to provide unparalleled service to all our guests, and your kind words serve as a testament to our commitment. We take pride in creating a memorable stay for our guests, and it's wonderful to see we were able to meet your expectations.We look forward to having the opportunity to host you again in the future, for what we hope will be another enjoyable stay. Warm regards,Mirela RomanReception Manager
by A verified traveler
Posted 18 Nov 2024
Great facilities, really enjoyable!
Comment from Hotel Management
24 Nov 2024 by Mirela, Hotel Management
Dear Evie,Your kind words have given us immense pleasure and satisfaction. It is always a delight to hear from our guests who have had an enjoyable experience at our hotel.The Edwardian Manchester prides itself on offering a wide range of facilities to cater to our guests' various needs. Our event spaces, capable of hosting an array of events from intimate meetings to grand weddings, are indeed one of the highlights of our hotel. We're thrilled to know that you found them great.We are sincerely grateful for your feedback and are looking forward to welcoming you back in the future for more memorable experiences. Warm regards,Mirela RomanReception Manager
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Mirela, Hotel Management
Dear Andrea,Your recent rating of your experience at The Edwardian Manchester has been received with a great deal of interest.In the hospitality industry, the essence of our business is to provide memorable experiences, and your rating informs us that your visit to our hotel was of an average nature. This feedback is invaluable to us, as it allows us to reflect on the areas where we can improve to exceed our guests’ expectations.As a hotel, our philosophy has always been to deliver a high level of service and to ensure that every guest has a remarkably unique experience. We endeavour to maintain the highest standards to make each stay comfortable and enjoyable. Your feedback will provide us with an opportunity to understand where our guests feel we can enhance their experience. Although I am unable to delve into the specifics of any issues without more detail, I can assure you that guest satisfaction is a top priority for us.We sincerely hope that despite your average rating of our hotel, you would consider giving us the opportunity to serve you again. We believe we can create a more satisfying and enjoyable experience for you on your next visit.Warm regards,Mirela RomanReception Manager
