Ratings based on 933 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Have stayed here many times but this stay was disappointed. Toilet door broken, shower control broken, twice in a day asked for room to be cleaned no one came. WiFi was poor and barely working. Only good thing was the location. Very disappointed with an establishment with such a high per night cost
by A verified traveler
Posted 15 Dec 2024
Central location, pretty spacious and comfortable room. Coffee machine, bath tub are good. Some staff were really helpful but I had to wait for the staff to come out to the reception almost every time.
Comment from Hotel Management
15 Dec 2024 by Team Mal x, Hotel Management
Thank you Chiaki, we are pleased you had an enjoyable stay and liked the facilities on offer. We hope you will stay with us again next time you are in Manchester
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Team Mal x, Hotel Management
Thank you for your feedback Lily, we are pleased you had a pleasant stay, and hope to welcome you back again soon
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Team Mal x, Hotel Management
Thank you so much Sarah, we are delighted you had an enjoyable stay, and hope to welcome you back real soon
by A verified traveler
Posted 2 Dec 2024
Amazing staff. Everybody seemed entrusted to make sure you were catered for.
Comment from Hotel Management
3 Dec 2024 by Team Mal x , Hotel Management
Thank you so much James, we are delighted that you had such an enjoyable stay and warmly welcomed by our teams. We look forward to seeing you again soon
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Team Mal x, Hotel Management
Thank you for rating your stay with us so highly Nicholas, we hope to welcome you back to Mal Manchester again soon
by A verified traveler
Posted 26 Nov 2024
Okay room, very dark room. No plug near a mirror which made getting ready difficult. TV was on a far wall so couldn’t see from the bed only USB sockets by the bed and I only have USC and plug with me
Comment from Hotel Management
26 Nov 2024 by Team Mal x, Hotel Management
Thank you for your feedback Joanne, we are sorry that you experienced these issues with your room, please be assured this will be reviewed with our team, Kind regards,
by A verified traveler
Posted 22 Nov 2024
Great location for business trip
Comment from Hotel Management
22 Nov 2024 by Team Mal x, Hotel Management
Thank you so much Emma, we are pleased you had an enjoyable business trip, and we hope to welcome you back to Mal Manchester again soon
by A verified traveler
Posted 22 Nov 2024
Average
Comment from Hotel Management
22 Nov 2024 by Team Mal x, Hotel Management
Thank you for taking the time to leave your feedback Fraser, we are sorry that things could have gone better on this occasion, we will review this with our teams
by A verified traveler
Posted 20 Nov 2024
Great property and very clean and smart. My room was not done on arrival but the dury manager sorted this. The bug bear that I will never understanding is that in the suit room 207 they have a tv in the bedroom area with no remote control ! Seems pointless having it really. The toilet also kept sticking on flush. There is a mini bar but no price lists. I know these are all first world problems but just little niggles. Hotel was clean (except behind head board) and in a fantastic location.
Comment from Hotel Management
21 Nov 2024 by Team Mal x, Hotel Management
Thank you for taking the time to leave your feedback Matthew. We are pleased you had a generally enjoyable stay, and thank you for bringing these issues with 207 to our attention. Please be assured this will be actioned accordingly. Kind regards,
