Ratings based on 501 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Stockport
Posted 10 Sep 2024
Comment from Hotel Management
15 Sep 2024 by CRM Responsible, Hotel Management
Dear guest,Thank you very much for your feedback. We are looking forward to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR
by A verified traveler
Posted 30 Aug 2024
Woke up the last day of my stay to find out that €50 were stolen from my wallet which was locked with PIN code in the room’s safe.
Escalated to managers (security manager and hotel manager). Security manager knows no english. First, said it is a national day and we can’t get a list of all people entering the room. Then got the list after 30 minutes of pressure and accused me of opening safe at night and stealing my money!! (My children were playing with Nintendo at night and then stored it in the safe).
Hotel manager wanted my details to send me a list of people entering the room. If proven stolen, she would not return the stolen money without police investigation! Absolute waste of time.
I had to leave and avoid involving the police because had to catch the flight and I wouldn’t feel safe for me and my family to stay in this unsafe place.
There was a manager who was half Iraqi and half Turkish who promised to return the money if proven stolen but the lady hotel manager denied the ability to do this.
They were all rude and pretended to help but in fact they did nothing apart from bringing a security list and accusing me of stealing my money!!!!
AVOID bringing cash to this unsafe property.
AVOID this hotel’s managers, they are rude and unprofessional.
AVOID THIS PLACE.
I am thankful that I managed to leave this hotel with losing only €50!!
NEVER BACK AGAIN EVEN IF THEY RETURN THE STOLEN MONEY.
Please, Ignore all the replies from the managers about this review.
Comment from Hotel Management
8 Sep 2024 by ALİME DEVECİ, Hotel Management
Dear Guest,Thank you for sharing your comment after your stay.As we discussed at the hotel; we have made the necessary investigations based on your claim that your money was stolen from your wallet and we have shown you the document. We have informed you that it was opened with the password you last used. Since the password is a password determined by you, please keep in mind that no one else can open it. We have also informed you that we do not accept your claim while you are at the hotel.We wish you the best.Kind regards,Alime DEVECİ
by A verified traveler
Posted 10 Aug 2024
By far the worst food I’ve ever had. Apart from the fresh gozleme made everyday. Everything is very outdated. Staff were nice but I wouldn’t be in a rush to go back.
Comment from Hotel Management
11 Aug 2024 by CRM Responsible, Hotel Management
Dear Shefa,Thank you very much for stayed with us and shared your nice feedback.We will be happy to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR
by A verified traveler
Posted 21 Jul 2024
The reception staff was untrained and rude. The technical service team took 6 days to fix the balcony door, and I had to complain 4 times. We felt unsafe as the balcony door was left unlocked on the ground floor!
Comment from Hotel Management
26 Jul 2024 by CRM Responsible, Hotel Management
Dear Mr. Bekir,Thank you for your valuable feedback. The experiences you shared during your stay are very important to us. We aim to continuously improve our service quality for the satisfaction of our guests. After you notified us about the balcony door defect in your room during your vacation, the fastest action was taken for your safety and the necessary checks were carried out immediately. However, no malfunction was found and this information was given to you by our technical staff. We would like to state that we will take your feedback into consideration about staff and make the necessary improvements.We would be happy to see you among us again and wish you healthy and happy days.Best regards,Leyla SAYAR
by A verified traveler
Posted 14 Jul 2024
Our room was oversold and not available, we had either to stay at a building being used as a storage. The other option is to downgrade our room type
Comment from Hotel Management
14 Jul 2024 by CRM Responsible, Hotel Management
Dear Tawfik,First and foremost, thank you for choosing our hotel. We are sorry to hear about the negative experience you had during your stay. The satisfaction of our guests is always our top priority, and we assure you that we will take the necessary steps to address the issues you faced.Your feedback is invaluable to us, and it helps us continuously improve our service quality. We hope to have the opportunity to welcome you again and provide you with a better experience.Best regards,Leyla SAYAR
by A verified traveler
Posted 30 Jun 2024
I liked the hotel very much
Comment from Hotel Management
30 Jun 2024 by CRM Responsible, Hotel Management
Dear Nurten,Thank you very much for taking time to share your valuable feedback. We are looking forward to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR
by A verified traveler
Posted 17 Jun 2024 on Hotels
Comment from Hotel Management
23 Jun 2024 by CRM Responsible, Hotel Management
Dear Seçkin,Thank you very much for stayed with us and shared your feedback.We will be happy to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR
by A verified traveler
First time was amazing! 2nd time staff ruined stay
Posted 16 Jun 2024 on HotelsThis was the 2nd time my family have stayed at the Selin, we booked the family 2 bedroom Suite which was the best available. Our previous stay was so amazing that we were really excited. I had emailed with the hotel that we needed a lower floor. On arrival we were given a room on the 6th floor. So I said no, so they gave us a room on the 1st floor. On entering the porter tried to turn the lights on but living room area had 1 tiny uplight on the wall so it was in darkness. The 2nd bedroom had 1 light so again it was dark and tiny windows. We were really upset as this wasn’t the room we booked. I went back to reception and they said they’d move us the next day. So our first night was spend in a very dark depressing room. Not very good for over £400 per night! The 2nd day I was shown a room with a view of an asphalt roof which stunk of tar, which was rejected. Finally we were given the room we paid for at the end of the corridor (rooms ending in 10 are family rooms). So we enjoyed our holiday until the last night. My daughter had been Vomiting with a bug so we wanted to keep the room till 5pm, I was told price which was fine. Next morn went to pay. “hotel is full-no extension!”. So I showed her the written note of price etc. the woman was NASTY and rude. Told me to take my vomiting child to a cabana in 40degree heat. Told me I’d already complained and moved rooms over a lamp! Said we’d been given a free cabana! (We’d paid!) The manager arrived & gave me a room immediately.
Comment from Hotel Management
23 Jun 2024 by CRM Responsible, Hotel Management
Dear Joan,Thank you for your comment. We are sorry for your experience on the first day. Although the room you purchased was given to you on the first night, we are sorry that the ambiance did not appeal to you. Your comment has been shared with management.We will be happy to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
23 Jun 2024 by CRM Responsible, Hotel Management
Dear Seyfettin,Thank you very much for stayed with us and shared your feedback.We will be happy to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by CRM Responsible, Hotel Management
Dear Grzgorz,Thank you very much for stayed with us and shared your feedback.We will be happy to welcome you again at Kamelya Collection Exclusive Hotels.Kind regards,Leyla SAYAR
