Ratings based on 53 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
We received a very nice, spacious room with an amazing view. Check-in was quick, and the staff was helpful. Unfortunately, the cleaning service was very disappointing. Sometimes, only one of the two beds was made, and at times, the room was barely cleaned. The hotel is nice, but the issue lies with the staff. Everyone seems tired, and as a guest, you can feel the negative atmosphere among them (snack bar) mostly). The food could be better for a 5-star hotel. The beach is nice, and the animation was okay. Overall, we enjoyed the holiday.
Comment from Hotel Management
16 Oct 2024 by SELECTUM FAMILY COMFORT SİDE , Hotel Management
Dear Dagmar,First of all, thank you for choosing us.Receiving such sincere and sincere comments from you, our valued guests, makes us as Selectum Family Comfort Side family really happy.Thank you for your nice comment about our hotel! We are glad that you enjoyed your stay. We would be happy to welcome you back to our hotel as soon as possible.Sincerely regards,Selectum Family Comfort side
by A verified traveler
Posted 25 Aug 2024
All the hotel staff really care about you. Customer service was always interested in us if we needed anything. The internet connection is perfect. The food is delicious and the room service does its job very well. The pools are clean and the beach was very enjoyable. We want to go back next year. I would like to thank all the hotel staff.
Comment from Hotel Management
26 Aug 2024 by SELECTUM FAMILY COMFORT SİDE , Hotel Management
Dear BÜLENTFirst of all, thank you for choosing us.Receiving such sincere and sincere comments from you, our valued guests, makes us as Selectum Family Comfort Side family really happy.Thank you for your nice comment about our hotel! We are glad that you enjoyed your stay. We would be happy to welcome you back to our hotel as soon as possible.Sincerely regards,Selectum Family Comfort side
by A verified traveler
Posted 24 Jul 2024
First when we arrived their check in time is supposedly at 2pm however we had to wait until 3.20pm to get our room. As an excuse for the late check in we were told that we are Expedia customers and are getting some special gifts that’s why it’s taking longer then the regular check in time. However we did not get any gifts when we were in our room. Then we found an expired beer in our fridge which was expired in April 2024. Since we did not drink we simply advised the staff about it and did not care further. Nonetheless it left a bitter feeling since the thought kept coming to my mind if they are serving expired beer in the fridge how the quality of their food will be. Afterwords we need to advise the staff literally 3 times to fix the air conditioning since it was not working and we had 40 degrees Celsius.
We were also advices twice that the sofa bed will be made soon. When we returned to our room at 10.45pm it was still not made. So we called reception and told them that our son would like to sleep.
The food is very basic and repetitive.
Aquapark is nice however closes from 12-2pm which is peak time in the heat.
There are 4 a la cart dinner restaurants however only one is included in the All Inclusive program, if you want to visit more then one then you would have to pay which is the first time I’ve experienced from over 25 resorts I’ve visited do far.
Overall be very mindful when choosing this resort!
Comment from Hotel Management
25 Jul 2024 by SELECTUM FAMILY CONFORT SIDE, Hotel Management
Dear GuestFirst of all, thank you very much for your comments and suggestions about our hotel. Thanks to such criticisms and suggestions, we can improve our service quality. We would like to express that we are very sorry about the problems you have experienced. You can be sure that we will take your comments into consideration and make the necessary corrections. When you come next season, you will see with your own eyes that we take your comments into consideration. Hope to see you again.Best regards,Selectum Family Comfort Side Hotel
by A verified traveler
Posted 17 Jul 2024
Comment from Hotel Management
23 Jul 2024 by SELECTUM FAMILY CONFORT SIDE, Hotel Management
Dear GuestFirst of all, thank you for choosing us.Receiving such sincere and sincere comments from you, our valued guests, makes us as Selectum Family Comfort Side family really happy.Thank you for your nice comment about our hotel! We are glad that you enjoyed your stay. We would be happy to welcome you back to our hotel as soon as possible.Sincerely regards,Selectum Family Comfort side
by A verified traveler
Posted 17 Jul 2024
We had a wonderful vacation. Stuff is caring and friendly
Comment from Hotel Management
23 Jul 2024 by SELECTUM FAMILY CONFORT SIDE, Hotel Management
Dear GuestFirst of all, thank you for choosing us.Receiving such sincere and sincere comments from you, our valued guests, makes us as Selectum Family Comfort Side family really happy.Thank you for your nice comment about our hotel! We are glad that you enjoyed your stay. We would be happy to welcome you back to our hotel as soon as possible.Sincerely regards,Selectum Family Comfort side
by A verified traveler
Posted 17 Jun 2024
Definitely not a 5 star resort. Disappointed!!!
Comment from Hotel Management
25 Jun 2024 by SELECTUM FAMILY CONFORT SIDE, Hotel Management
Dear GuestFirst of all, thank you very much for your comments and suggestions about our hotel. Thanks to such criticisms and suggestions, we can improve our service quality. We would like to express that we are very sorry about the problems you have experienced. You can be sure that we will take your comments into consideration and make the necessary corrections. When you come next season, you will see with your own eyes that we take your comments into consideration. Hope to see you again.Best regards,Selectum Family Comfort Side Hotel
by A verified traveler
Posted 2 May 2024
l like everything
Comment from Hotel Management
25 Jun 2024 by SELECTUM FAMILY CONFORT SIDE, Hotel Management
Dear GuestFirst of all, thank you for choosing us.Receiving such sincere and sincere comments from you, our valued guests, makes us as Selectum Family Comfort Side family really happy.Thank you for your nice comment about our hotel! We are glad that you enjoyed your stay. We would be happy to welcome you back to our hotel as soon as possible.Sincerely regards,Selectum Family Comfort side
by A verified traveler
Posted 14 Apr 2024
The staffers are very honest and helpful, the meals are semi enough
Comment from Hotel Management
25 Jul 2024 by SELECTUM FAMILY CONFORT SIDE, Hotel Management
Dear GuestFirst of all, thank you for choosing us.Receiving such sincere and sincere comments from you, our valued guests, makes us as Selectum Family Comfort Side family really happy.Thank you for your nice comment about our hotel! We are glad that you enjoyed your stay. We would be happy to welcome you back to our hotel as soon as possible.Sincerely regards,Selectum Family Comfort side
by A verified traveler
Posted 7 Oct 2022
Food was good, cocktails was good. Swimming pools excellent.
Sea view was amazing from the room. 5 stars Hotel.
Comment from Hotel Management
25 Jul 2024 by SELECTUM FAMILY CONFORT SIDE, Hotel Management
Dear GuestFirst of all, thank you for choosing us.Receiving such sincere and sincere comments from you, our valued guests, makes us as Selectum Family Comfort Side family really happy.Thank you for your nice comment about our hotel! We are glad that you enjoyed your stay. We would be happy to welcome you back to our hotel as soon as possible.Sincerely regards,Selectum Family Comfort side
by A verified traveler
Posted 5 Sep 2021
Sea amazing,a lot of food service and option.Especially villa's pool is increadible.
Comment from Hotel Management
25 Jul 2024 by SELECTUM FAMILY CONFORT SIDE, Hotel Management
Dear GuestFirst of all, thank you for choosing us.Receiving such sincere and sincere comments from you, our valued guests, makes us as Selectum Family Comfort Side family really happy.Thank you for your nice comment about our hotel! We are glad that you enjoyed your stay. We would be happy to welcome you back to our hotel as soon as possible.Sincerely regards,Selectum Family Comfort side
