Ratings based on 288 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
The hotel was ok, the rooms and hallways were very "institutional" but the common areas were quite nice. Ate in the restaurant twice and it took well over an hour to get our food both times so be prepared. Unfortunately, there is not much in the area, and it is not very walkable.
Comment from Hotel Management
17 Jun 2024 by Novotel Manaus, Hotel Management
Good afternoon, we are sorry to hear that your expectations have not been met, but please know that we are working to improve our services.Att, Team Novotel Manaus
by A verified traveler
Posted 13 Nov 2023
Breakfast was great rooms are great pool and staff wonderful area around hotel is a little sketchy but is expected in Brasil
Comment from Hotel Management
17 Nov 2023 by Novotel Manaus, Hotel Management
Dear Chantal,Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay with us.We appreciate your insights, and we look forward to welcoming you back for another great stay.
by A verified traveler
Posted 4 May 2023
Clean and friendly staff
Comment from Hotel Management
16 May 2023 by Christian Costa / Gerente Geral, Hotel Management
Justin,Obrigado pelo feedback.Esperamos recebê-lo em breve.
by A verified traveler
Family stay.
Posted 26 Mar 2023 on HotelsNice lobby. The room is a little small. Pillows could have been fluffier and towels could have been softer. Lost electricity and was running off a generator. Had to bath in cold water. Lights went out in time. Thankfully we were already packed. Not close to things to do.
Comment from Hotel Management
28 Mar 2023 by Christian Costa, Hotel Management
Dear Michelle,We very much appreciate your comments regarding your stay at the Novotel Manaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
by A verified traveler from Chicopee
Posted 14 Dec 2022 on Orbitz
Staff is always friendly, helpful and professional. I always stay here when I visiting my friends and family in Manaus. The breakfast is the best.
Comment from Hotel Management
26 Dec 2022 by CHRISTIAN COSTA, Hotel Management
Dear Mr.Thank you very much for your comments about your stay at Novotel Manaus.Your comments will be shared with our team. I am certain that this feedback will serve as an incentive in our aim to continuously improve the quality of our services.Thanks again for sharing your experience and I hope to see you soon at Novotel Manaus.Yours sincerely,Christian CostaGeneral manager
by A verified traveler
Extraordinary
Posted 14 Nov 2022 on HotelsJulio, Luis and the entire restaurant crew made our stay comfortable and extraordinary. They were very professional and attentive to their task however small. They are good employees that need high commendations.
Thank you all for making our stay a great one.
Comment from Hotel Management
26 Dec 2022 by CHRISTIAN COSTA, Hotel Management
Dear Mr.Thank you very much for your comments about your stay at Novotel Manaus.Your comments will be shared with our team. I am certain that this feedback will serve as an incentive in our aim to continuously improve the quality of our services.Thanks again for sharing your experience and I hope to see you soon at Novotel Manaus.Yours sincerely,Christian CostaGeneral manager
by A verified traveler
Posted 2 Sep 2022
Like the room and the area Within the hotel. Food was good in the buffet. Did not like the room that had lots of moisture and water leaking under bathroom sink.
Comment from Hotel Management
8 Sep 2022 by Cristian Costa, Hotel Management
Dear Guest,Thank you for reviewing our hotel!see you again soon we look forward to it.As for your observations, they have already taken the measures taken to better provide the service.Yours sincerely,Cristian CostaGeneral manager
by A verified traveler from Pompano Beach
Posted 19 Mar 2022
by A verified traveler
Great hotel
Posted 7 Feb 2022 on HotelsVery good hotel, good service , great amenities, very good atmosphere at the weekend with live music. Excellent breakfast and buffet dinner .
Comment from Hotel Management
28 Feb 2022 by Christian Costa, Hotel Management
Mr. R P,
Thank you for trusting in staying with us.
Our team works daily in the pursuit of our customers' satisfaction, so all feedback is very important to us.
We hope that you will come back to stay with us soon, we will be ready to serve you.
Regards
Christian Costa
General Manager Novotel Manaus
by A verified traveler
Posted 4 Jan 2022 on Hotels
