Ratings based on 37 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler from Omaha Nebraska
Nice hotel, clean and comfortable
Posted 17 Jul 2017Clean facilities and friendly staff. Close to the super market, next to a little eatery.
Comment from Hotel Management
21 Jul 2017 by Alves, Hotel Management
Muito obrigado, estamos querendo sempre fazer o melhor.
by Chelsea from Oklahoma
Incredible owners
Posted 22 Nov 2015 on HotelsThis was the best hotel stay I have ever experienced. The hotel itself was VERY nice. Room was big and clean and comfortable. Wifi was good. Bathroom was impeccable. The free breakfast was awesome, lots of fruit, bread with meat and cheese, fresh juice, coffee, cake. But what really set this hotel apart was the customer service. It is run by a couple and their son who only speak Portuguese and Spanish. We only speak English and a tiny bit of broken Spanish. They ensured we had everything we wanted for breakfast, even offered to cook us eggs if we wanted. When we were checking out, we had about 5 hours until our flight. We planned on taking a taxi to the city center, walking around with our luggage, and then taking a taxi to the airport. But taxis only take cash, and we only had credit cards. Although the language barrier made it EXTREMELY inconvenient, they helped us figure out a new plan that included them driving us in their personal car to the city center (we paid less than a taxi would charge using our credit card) and they called to set up an airport pickup bus service for us from a specific hotel in the center. They were EXTRAORDINARILY pleasant people who went so far out of their way to help us out even though we only stayed with them one night and we spoke different languages. They even hugged us goodbye lol If I could give this hotel 10 stars, I would. It was a great experience, and if I ever make it back to Manaus, I can guarantee they will again get my business.
Comment from Hotel Management
16 Jul 2016 by Alves, Hotel Management
Thank you God bless you.
by A verified traveler
Bom custo benefício
Posted 14 Feb 2021 on HotelsExperiência boa. Hotel tranquilo
Comment from Hotel Management
19 Feb 2021 by Alves gerente geral, Hotel Management
Obrigado por sua resposta, estamos a sua disposição .
by A verified traveler
ediana
Posted 29 Jan 2021 on HotelsRápida
by A verified traveler
Posted 19 Feb 2019 on Hotels
by A verified traveler
Posted 26 Jan 2019 on Hotels
Comment from Hotel Management
30 Jan 2019 by Alves., Hotel Management
Muito obrigado estamos sempre a sua disposição.
by A verified traveler
Hotel cancela reserva sem te informar - cuidado!
Posted 11 Oct 2018 on HotelsEstadia??!?!? O Hotel simplesmente disse que a minha reserva havia sido cancelada! Não me disse quem cancelou e nem o motivo. Eu cheguei ao hotel as 2:30 da manhã, e fui surpreendido com o cancelamento. Na tarde daquele dia eu liguei confirmando, mas mesmo assim a reserva foi cancelada sem nenhuma cerimônia. Quando fiz a reserva a diária estava R$ 73,00 no dia estava R$ 103,00 (perguntei para um colega que teve que ingressar na equipe). Eu acho que eles deram a minha vaga (e de outra colega de trabalho) para outras pessoas. Ele nem indicaram outro hotel perto nem nada. Simplesmente apagaram as luzes e fecharam a cortina e nos deixaram lá na rua, 2:30 da madrugada sem ter para onde ir. Felizmente fiz nova busca e encontrei o Hotel Manauense, liguei pra eles e o atendente mandou a localização do hotel pelo telefone, andei mais uns 15 minutos, mas pelo menos conseguimos hospedagem. Quer atenção, vá para o Hotel Manauense, fica perto dele: limpo, silencioso, arejado. No final acredito que foi muuuuuuito melhor assim. Não confiem nesse Hotel Lagoa!
Comment from Hotel Management
30 Nov 2018 by Que tire a avaliação do hospede., Hotel Management
Lamentamos o ocorrido, mais o nosso atendimento é 24 horas o mesmo foi notificado pela nossa equipe que o seu cartão de credito a sua administradora não tinha autorizado o pagamento do mesmo.
by A verified traveler
Ótima estadia
Posted 18 Sep 2018 on HotelsAmbiente familiar, muito bem localizado.
Comment from Hotel Management
18 Sep 2018 by Alves gerente , Hotel Management
Muito obrigado estamos sempre a sua disposição.
by CLAUDEMIR
Posted 9 Feb 2017 on Hotels
by João Batista
Não recomendaria.
Posted 19 Jan 2017 on HotelsHotel não correspondeu minhas expectativas induzidas pela internet.
