Ratings based on 38 Verified Reviews
3.4 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Worst experience!
Posted 1 Jul 2024 on HotelsWorst stay of my life. From start to finish, it was a horrible experience! Was charged an extra $200.00 upon arrival, that I will be disputing with my credit card. Bad customer service, bad internet, no towels, problems when I asked for ice. All the basic amenities that most hotels have, was non existent in this place. My room was a refurbished container that was rusty and old. I would not pay more than 50.00 a night, I was charged 200.00, unbelievable. I have traveled extensively and never give negative reviews, but future travelers should be aware of the terrible conditions of this hotel.
Comment from Hotel Management
12 Jul 2024 by On Vacation, Hotel Management
Muchas gracias por tus comentarios sobre tu reciente estadía en nuestro hotel, lamentamos que tu experiencia no haya cumplido las expectativas, valoramos tus observaciones sobre las instalaciones y el servicio de nuestro hotel ya que aprendemos y mejoramos para poder ofrecer un ambiente muy bien cuidado y confortable. Nos aseguraremos de que esta información sea transmitida a todo nuestro personal encargado. ¡Recuerda que tus observaciones las tendremos en cuenta, sería un placer darle la bienvenida nuevamente!CordialmenteOn Vacation
by A verified traveler
Horrible place to stay
Posted 30 Jun 2024 on HotelsThe worst place ever. Rooms old with dirt and rust everywhere. We had towels stained and had to change several times. Forget about housekeeping unless you want to wait hours. The customer service is terrible and they treat you with attitudes all the time. Get ready to fight for ice to take to the room. Also check your bank account because they will charge you twice. The only upside is the spectacular views. Forget about internet they suggest you sit on a cactus to get signal.
Comment from Hotel Management
12 Jul 2024 by On Vacation, Hotel Management
Muchas gracias por tus comentarios sobre tu reciente estadía en nuestro hotel, lamentamos que tu experiencia no haya cumplido las expectativas, valoramos tus observaciones sobre las instalaciones y el servicio de nuestro hotel ya que aprendemos y mejoramos para poder ofrecer un ambiente muy bien cuidado y confortable. Nos aseguraremos de que esta información sea transmitida a todo nuestro personal encargado. ¡Recuerda que tus observaciones las tendremos en cuenta, sería un placer darle la bienvenida nuevamente!
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
22 Feb 2024 by Julian C, Hotel Management
¡Gracias Filiberto por compartir tu experiencia en el Hotel On Vacation Wayira! Nos alegra saber que pasaste un fin de semana agradable. Tomamos nota de tus comentarios sobre la falta de actividades. Vamos a considerar esto para mejorar la experiencia de nuestros futuros huéspedes. ¡Esperamos verte de nuevo en tu próxima visita a nuestro hotel!
by A verified traveler
Posted 7 Dec 2023
If you don’t have transportation to airport is not a good place to stay, staff was not helpful
Comment from Hotel Management
11 Dec 2023 by Derly Ortiz, Hotel Management
Hello AdrianaWe are sorry to hear that your stay did not meet your expectations. We would like to know more details about the lack of airport transportation and the perception that our staff were not helpful in addressing and improving these specific areas. We appreciate your feedback and look forward to the opportunity to make your next visit more satisfying.Derly OrtizServicio al cliente
by A verified traveler
Posted 16 Oct 2023 on Hotels
Comment from Hotel Management
11 Dec 2023 by Derly Ortiz, Hotel Management
Hola Agradecemos que compartas tu calificación. Lamentamos sinceramente que tu experiencia haya sido insatisfactoria. Tomaremos en cuenta tus comentarios para identificar áreas de mejora y asegurarnos de ofrecer un servicio más positivo en el futuro.Derly OrtizServicio al cliente
by A verified traveler
Posted 11 Aug 2023
by A verified traveler
Posted 22 Apr 2023 on CheapTickets
This was our second visit. Our first visit in February 2022 we stayed in what was basically a re-purposed shipping container which they refer to it as rancheria. This time we stayed in a bungalow. These are newer structures with a very attractive layout. There is a sliding glass door in front with a hammock set up, there is also an open air shower which I had never experienced before. The bungalow was very comfortable and everything work well. The food there was OK to good end. They have dialed back the free alcohol. There is a Bar beside the pool where you could buy drinks. However, there were several times where the bar was in able to make a common drink that we wanted to order. At the front desk they make a big deal out of the blue towels for the pool with the little coupons. You have to bring back for them. I think that’s kind of ridiculous and they need to just relax about that. The little mini market is great. They have so many things in there that you might need. They also have food service. The staff is very friendly and accommodating. And even the vacation club sales people were not so hard-core. The tours and activities are great. Unfortunately the helicopter tours were withdrawn a few days before we arrived. since our last visit, the facility has constructed numerous new bungalows. This is great because the rancherias should
be sold, and turned back into shipping containers, and they should build more bungalows where the rancherias were situated.
Comment from Hotel Management
5 Jun 2023 by On Vacation, Hotel Management
¡Hola Cruz! Queremos agradecerte por haber preferido nuestros servicios. Muchas gracias por tomarte el tiempo para darnos tu opinión con relación a las instalaciones y el servicio de nuestro hotel, día a día ponemos nuestro mayor esfuerzo para garantizar un servicio de calidad, valoramos tus observaciones, nos aseguraremos de que esta información sea transmitida al área encargada para validar las oportunidades de mejora. ¡Te esperamos en una próxima oportunidad!
by A verified traveler
Posted 14 Apr 2023
Excelente
Comment from Hotel Management
5 Jun 2023 by On Vacation, Hotel Management
¡Hola Maria Jose! Agradecemos tu opinión con relación a las instalaciones estamos muy contentos de saber que superamos las expectativas, ofreciéndole un ambiente muy bien cuidado y confortable. Trabajamos para que nuestros viajeros tengan experiencias memorables, Queremos contar contigo de nuevo en nuestros hoteles. ¡Sabemos que contaremos contigo en tus próximas vacaciones!
by A verified traveler
Posted 21 Dec 2022
Run down, terrible food and poor service. The icing on the cake was coming back to the room after breakfast to find conteactoes in the room without warning. We left 1 night into a 4 night stay
