Ratings based on 990 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Customer Service, Hotel Management
Thank you for the 5 out of 5 rating, Juan!We're thrilled to see how much you enjoyed staying at Courtyard Manassas Battlefield Park. We look forward to hosting you again in the near future! Thank you again for sharing.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by BM, Hotel Management
Thank you for your 5 out of 5 rating! We hope to see you back in the near future!
by A verified traveler
Posted 20 Oct 2024
Beautiful lobby area; Starbucks available; friendly staff; had no housekeeping service.
Comment from Hotel Management
29 Oct 2024 by BM, Hotel Management
Thank you for your review! We hope to see you back in the near future!
by A verified traveler from Cortland
Posted 14 Oct 2024
The side doors were not working properly with room keys but that happens at all properties occasionally. Not a big deal.
Comment from Hotel Management
14 Oct 2024 by Customer Service, Hotel Management
Wilma, we’re delighted you loved your experience at Courtyard Manassas Battlefield Park. We appreciate your understanding and are glad it didn't impact your stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 16 Sep 2024
Bathroom wall paint was chiped in a few places, empty hardware on the same wall should have been removed or new hardware hung,no lotion in the bathroom, carpet needs to be replaced and front desk clerk struggled. Overall the hotel was in poor condition. I would not recommend it.
Comment from Hotel Management
16 Sep 2024 by Customer Service, Hotel Management
Stephanie, thank you for sharing your experience. The team is always ready to address any concerns and strives to provide a welcoming environment. Your observations about the room and service have been noted to make necessary improvements. Safe travels on your future journeys.
by A verified traveler
Posted 10 Sep 2024
The customer service is awful. I can't get ahold of anyone at a bad experience.
Comment from Hotel Management
11 Sep 2024 by Customer Service, Hotel Management
Charles, the team strives to provide excellent service and regrets that this was not reflected during your experience. Efforts are constantly being made to improve communication. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Aug 2024
Bistro area was unsatisfactory
Waiting to order and did not get the food order correct
Comment from Hotel Management
29 Aug 2024 by Customer Service, Hotel Management
Mary, thank you for sharing your feedback. Issues at the bistro area are being looked into to enhance the experience for our guests. The team is committed to making improvements and appreciates your observations.
by A verified traveler
Posted 24 Aug 2024
Carpet was dirty worn and the room smelled musty. The staff were amazing/nice and accommodating!!
Comment from Hotel Management
26 Aug 2024 by Customer Service, Hotel Management
Matthew, thank you for your feedback. The team is pleased to know you found them accommodating and amazing. Additionally, your comments regarding the condition of the room have been noted. It's wonderful to hear you stayed with us at Courtyard Manassas Battlefield Park.
by A verified traveler
Posted 3 Aug 2024
Room was not cleaned, no body wash, only 2 towels for 2 people, 2 day stay. Asked for extra toilet tissue and did not get it.
Comment from Hotel Management
5 Aug 2024 by Customer Service, Hotel Management
David, thank you for your feedback. It's disappointing to hear that your experience did not meet expectations. The concerns you raised are taken seriously, and the team will be looking into them closely. We strive to provide better service and amenities for all our guests. We do hope you will consider giving us another chance in the future.
by A verified traveler
Nice Stay
Posted 26 Jul 2024 on HotelsAll of the employees we encountered were very friendly and helpful. The pool was closed which was disappointing and I do wish that someone would have communicated that to us earlier. Regardless, the room was clean and comfortable.
Comment from Hotel Management
26 Jul 2024 by Customer Service, Hotel Management
Charles,Thank you for staying with us at Courtyard Manassas Battlefield Park. Our team members are pleased to hear your kind words about their friendliness and helpfulness. It's unfortunate that the pool was closed during your stay, and we understand your disappointment. We're glad the room’s cleanliness and comfort met your expectations. We look forward to your next visit.
