Ratings based on 44 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2021 on Hotels
Comment from Hotel Management
9 Dec 2021 by Front Office Team, Hotel Management
Dear Karolina, Thanks for staying with us and giving us good rating. We look forward to welcome you back soon
by A verified traveler
Posted 23 May 2021 on Hotels
by A verified traveler
Posted 13 Apr 2021 on Hotels
Front desk people were great. Made an appointment for COVID for me. Printed results for me so I could cross the Causeway back to Saudi.
Only bad point was room service was terrible. Had to go to Caucina restaurant for dinner because room service would not answer. Next day I waited
30 minutes for a bucket of Ice.
by A verified traveler
Al Safir Hotel.
Posted 30 Jan 2021 on HotelsOverall the stay was good. Breakfast at the moment is in your room and comes in silver aluminium trays. Breakfast was ok but would have preferred to be in a restaurant. But overall the stay for 13 nights was comfortable.
by A verified traveler
Posted 24 Nov 2019 on Hotels
Good location for what we were looking for. Friendly and helpful staff
Comment from Hotel Management
25 Nov 2019 by Front Office Manager, Hotel Management
Dear Guest,
Greetings from Al Safir Hotel and Tower! At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates as we strive to continuously improve the quality of our services. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel.
Warm regards,
The Management.
by A verified traveler
SAVE YOUR MONEY - GO TO A BETTER HOTEL
Posted 25 Sep 2019 on HotelsThis is by far one of the worst hotels i've ever been to and i go to Bahrain at least once every 2 weeks. My check-in process took 20 mins and i was sent to the second tower to find out that my booking was at the first tower to begin with. I was not offered nothing for my trouble as you would expect i would get free breakfast in which i was promised and wasn't delivered. On top of that, the bellman slammed the door of my room cuz i didn't tip him!!! The room and bathroom weren't clean. Dry spots everywhere at the bathroom. The bed is hard and the staff is no where near friendly. no enough parking and not shaded either, as i had to park on the side of the street across from the hotel. i regret booking with them and i don't know how they still in business
Comment from Hotel Management
25 Sep 2019 by Front Office Manager, Hotel Management
Dear Mr.Mohammed,
I would like to thank you for being a valued patron. We sincerely appreciate your valued feedback and also noted your observation. Please accept my sincere apologies for the inconvenience caused. The matter has been strictly taken up with the concerned team and you have my assurance that you will have no cause for such a comment in the future. Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel.
Warm regards,
The Management.
by A verified traveler
Business trip
Posted 25 Mar 2019 on HotelsStayed here for one night,
Check in took so long, smell was not nice inside.
Other than that everything was good room was nice and comfortable..
Comment from Hotel Management
27 Mar 2019 by Reservations, Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at the Al Safir Hotel. It is always a pleasure to receive your feedback. I will share your comments and concerns to the quality team for review and this will be taken seriously. I am sure that this feedback will serve as an aid to craft ways and means for further improvement targeting the guest's satisfaction and pleasant stay as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again in Al Safir.
Sincerely,
Management
by A verified traveler
Posted 1 Mar 2019
Not 4-star hotel level
Detergents smell inside the room.. door card was not working and asked reception 4 times but it still not working, every time I want to enter my room I should ask the staff to open it!..
Comment from Hotel Management
2 Mar 2019 by Mira, Reservations, Hotel Management
Dear Guest,
We very much appreciate your comments regarding your stay at the Al Safir Hotel. It is always a pleasure to receive your feedback. I will share your comments and concerns to the quality team for review and this will be taken seriously. I am sure that this feedback will serve as an aid to craft ways and means for further improvement targeting the guest's satisfaction and pleasant stay as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again in Al Safir.
Sincerely,
Management
by A verified traveler
Luxury
Posted 1 Jan 2019 on HotelsVery close to center & luxury place
Comment from Hotel Management
8 Jan 2019 by Mira, Hotel Management
Dear Guest,
Thank you for your sharing your good experience with us.
Looking forward to welcome you again in Al Safir Hotel.
Sincerely, Management
by A verified traveler
Facilities at hotel not as expected.
Posted 2 Apr 2018
Pros: Staff friendly and helpful.
Cons: Hotel needs updating. Outside pool area not useable for most of day due to lack of outside space and re locate pool to other area.
It was extremely disappointing to see the website did not depict the hotel as described. The outside pool is not a true reflection of the hotel, it is dusty due to building work, the pool in shadow most of day, and small sitting area. Dining room is very dark, the noise from traffic and other guests excessive in bedrooms.
Comment from Hotel Management
28 Apr 2018 by MANAGEMENT, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience at the Al safir Hotel & Tower. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Al safir, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Management
