Ratings based on 17 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Property is very rundown in the halls. Carpet needs to be replaced. Bathtubs need to be replaced. The price they charged is what Marriott charges in the USA. This place at best is maybe 31/2 star. Staff is very friendly and courteous.
Comment from Hotel Management
19 Jun 2024 by Mastiff Grand Manali, Hotel Management
Dear Amarjit,Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We will take note of your concerns regarding the property condition and share it with the relevant team for improvement. We hope to have the opportunity to welcome you back in the future.Regards, Pramesh BijlwanGeneral Manager
by A verified traveler
Posted 5 Jan 2024
Very old rooms and dirty rooms. Had to leave the despite staying for one day instead of two. Not recommended for the price we paid . We went to another hotel for the same price but with much better facilities and service
Comment from Hotel Management
17 May 2024 by Mastiff Grand Manali, Hotel Management
Dear Reetamdhara,We are truly sorry to hear about your experience. Your feedback is invaluable to us and we will address the issues you have raised with our team immediately. We strive to provide a comfortable and clean environment for all our guests and we regret that we did not meet your expectations. Thank you for bringing this to our attention.Regards, Pramesh BijlwanGeneral Manager
by A verified traveler
Posted 26 Mar 2021
The hotel is really nice, the location is awesome. you can enjoy the river view. As per my experience, no other hotel is better than this property.
I really enjoyed my trip and stay in Mastiff Grand hotel.
Comment from Hotel Management
24 May 2024 by Mastiff Grand Manali, Hotel Management
Dear Verified,Thank you for sharing your wonderful experience at Mastiff Grand Manali! We are delighted to hear that you enjoyed our hotel's nice amenities, awesome location, and stunning river view. We are thrilled to be your top choice for accommodation in Manali. Looking forward to welcoming you back soon!Regards, Pramesh BijlwanGeneral Manager
by REKHA
Pleasant, spacious
Posted 2 Feb 2017 on HotelsIdeally located, Still potential to improve with amenities.The hotel should maintain the fitness center. Wifi is very weak. Portable room heating had to be requested when in need. No automatic room heating through with air handling unit functional. Otherwise overall the stay, ambiance, service etc were good.
Comment from Hotel Management
3 Jun 2024 by Mastiff Grand Manali, Hotel Management
Thanks for sharing your feedback, both positive and constructive. We are glad that while you were happy with our service, we didn’t exceed your expectations. Would you be kind enough to revisit our outlet and allow us to redeem ourselves?
by Jitesh from mumbai
Require to improve luxry stay in hotel 4* catagory
Posted 10 Jun 2016 on HotelsGood Things....
Food Quality - Awesome.
Hotel Staff.... Excellent.
Hotel Location..... Wonderful.
very bad for ...
No lift service from 5 / 6 7 th Floor & rooms allotted to guest upto 7th floor.
huge flies in restaurant.
no kids play area (garden) & no equipment for small kids up-to age of 10 years.
Disco organized by Hotel without Drinks & Snacks. Even water is not supplied in Disco.
Comment from Hotel Management
11 Jun 2024 by Mastiff Grand Manali, Hotel Management
Dear Jitesh,We appreciate your valuable feedback on your recent stay at Mastiff Grand Manali. We are glad to hear that you enjoyed the food quality and found our hotel staff excellent. Your concerns regarding the lack of lift service to higher floors, flies in the restaurant, absence of a kids play area, and the disco facilities have been duly noted. We will work on improving these aspects to enhance your overall experience with us. Thank you for bringing these to our attention.Regards, Pramesh BijlwanGeneral Manager
by A verified traveler
Posted 2 May 2016 on Hotels
Comment from Hotel Management
3 Jun 2024 by Mastiff Grand Manali, Hotel Management
Thank you for your exceptional 8-star rating! We're honored to have exceeded your expectations with our services.
by Manoj from Singapore
From Bachelors to Family
Posted 11 Mar 2016 on HotelsHotel was at great location,the sound of river was so good and mind soothing that i loved it. Guys i was with family and it was awesome staying there!! Food was Good and staff was polite and helpful too.
Comment from Hotel Management
11 Jun 2024 by Mastiff Grand Manali, Hotel Management
Dear Manoj,Thank you for sharing your experience with us! We are delighted to hear that you enjoyed the serene location of our hotel and the soothing sound of the river. We are glad that your stay with your family was awesome, and that you found our food delicious and our staff polite and helpful. We appreciate your kind words and look forward to welcoming you back again in the future!Regards, Pramesh BijlwanGeneral Manager
Recommended
for Everyoneby A verified traveler
It was good..
Posted 22 Dec 2015Good.we had a good experience.keep up good work.
We had fun.
Comment from Hotel Management
11 Jun 2024 by Mastiff Grand Manali, Hotel Management
Dear Verified,Thank you for your kind words! We are delighted to hear that you had a good experience with us and had fun during your visit. Your encouragement means a lot to us, and we are committed to delivering great experiences consistently. We look forward to welcoming you back soon!Regards, Pramesh BijlwanGeneral Manager
by Prashant from Delhi
Avoid this hotel till fully renovated
Posted 28 Jun 2015 on HotelsBoth the lifts in the hotel were not working.
Bathroom was not very clean.
AC was not working.
The hotel staff was very strict about check out time of 12 noon and allowed only 30 minutes extension.
Overall not customer friendly.
The only plus point was the location of the hotel and the food.
Comment from Hotel Management
3 Jun 2024 by Mastiff Grand Manali, Hotel Management
Thanks for sharing your feedback, both positive and constructive. We are glad that while you were happy with our service, we didn’t exceed your expectations. Would you be kind enough to revisit our outlet and allow us to redeem ourselves?
Recommended
for Everyoneby A verified traveler from pune
Hotel with river n hill view
Posted 15 Jun 2015The hotel has an excellent ambience with river Beas flowing next to it and nice view of hills. It is 4-5 km before Manali and at calm location. Main road in Manali is very crowded and buildings all around. Hotel citrus is a good hotel to relax n enjoy the natural beauty. The hotel staff is very good and cordial.
Comment from Hotel Management
11 Jun 2024 by Mastiff Grand Manali, Hotel Management
Dear Suresh,Thank you for sharing your experience! We are delighted to hear that you enjoyed the serene ambience and beautiful views of the river Beas and hills at Mastiff Grand Manali. Our team takes pride in providing excellent service to ensure a memorable stay. We look forward to welcoming you back for another relaxation getaway amidst nature's beauty.Regards, Pramesh BijlwanGeneral Manager
