Ratings based on 2 Verified Reviews
3.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Perfect location awesome staff 👌👌
Posted 4 Apr 2019 on HotelsI was worried from their first review “Friendly, helpful staff, so helpful and polite. dinner was excellent !!! So delicious ❤️. Breakfast was excellent. So much to choose from. Beds great. Pillows lovely. Showers hot. Tv worked well. Could not fault our stay. This is the 2nd time we have stopped here. We had a 2 yr old child with us this time and she was also made welcome.location is perfect one and only best location in Manali
No matter what they help us in every conditions
Would highly recommend!!! ”
Comment from Hotel Management
6 Apr 2019 by Ashish Verma, Hotel Management
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Thank you again, and we look forward to seeing you on your next trip to Manali! Best Regards, Reservation Manager
by A verified traveler
Pathetic Stay
Posted 2 Jan 2019 on HotelsNo matter whatever worst I say is less for this property. The manager and staffs are non Co-operative. Location is very bad and too far from the Mall Road. It seems like you're climbing the mountains. No facilities are available. Every facilities were refused by them.They had provided me stale food and water which caused food poison to my partner. It was a complete nightmare for us. I will never recommend it to anyone in the world.
Comment from Hotel Management
31 Jan 2019 by AmNeu , Hotel Management
Dear Guest,
Thank you for taking the time to give your feedback. I'm sorry to hear the hospitality weren't up to the standard you've come to expect from us. But please don't lie to us we know what happened with you there is no food problem as you also accept on telecommunication. Also your behavior was not good with staff.I have personally addressed this with our staff and specially with Manager regarding your concern. We hope to have another opportunity to serve you in the future.
Best Regards,
Reservation Manager
