Ratings based on 96 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2021
Erick the staff member in the main front door was great every time I came into the hotel he greeted me very well and very professional. Victoria of the cleaning staff was very great and wonderful in regards to the cleaning of my room and greeted when ever I saw her around the hotel. However Grepseell one of the staff members at the front desk was very rude and nasty. At one point she spoke to my guest very rudely and nasty. She made it a point to belittle him. I would not recommend anyone to stay at this hotel because this young lady was very rude made me feel uncomfortable staying there couldn’t wait to leave
by A verified traveler
Posted 8 Jun 2021
The location was excellent! The park across the street and everything else close by
by A verified traveler
Posted 28 Mar 2021 on Hotels
by A verified traveler from New Port Beach CA
Posted 6 Feb 2020
Comment from Hotel Management
2 Mar 2020 by Hotel La Gran Francia, Hotel Management
Thank you very much for your stay with us, we hope to receive you again in our hotel
by A verified traveler
Posted 2 Jun 2019
Comment from Hotel Management
25 Jul 2019 by HLGF, Hotel Management
Thank you very much for your stay with us, we hope to receive you again in our hotel
by A verified traveler from California
Posted 29 May 2019
This is a wonderful historic hotel in the center of Granada. The staff is very friendly and helpful. Breakfast was included with my reservation and it was superb. The bed was very comfortable. The room was clean and very spacious. There was good water pressure and warm water for showering. The hotel provided all necessary toiletries. The location is great in the center of the city with easy access to the major attractions, bar, restaurants and the islands in the lake. Definitely recommend this hotel.
Comment from Hotel Management
25 Jul 2019 by HLGF, Hotel Management
Good Affternoon, Dear.
Thank you very much for your comment, we thank you for taking a minute of your time, to comment on your stay with us.
We are eager to receive you in the future.
Kind regards,
Hotel La Gran Francia
by A verified traveler
Posted 28 May 2019
Comment from Hotel Management
27 Jul 2019 by HLGF, Hotel Management
Esperamos poder mejorar, para lograr una estancia muy agradable con nosotros.
saludos cordiales,
by A verified traveler
Hotel needs to update all aspects of the hotel.
Posted 10 May 2019 on HotelsHotel needs to update all aspects of the hotel. Hot water not available. It was at the ambient temperature. The management was non responsive with requests to change reservation. Frustrating. Rank and file staff were great.
by A verified traveler
Posted 30 Dec 2018 on Wotif
by A verified traveler
Posted 27 Nov 2018
Beautiful hotel, super friendly staff, allways willing to help,
