Ratings based on 29 Verified Reviews
3.7 Room cleanliness
3.4 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
A waste of $245 for 5 nights at hotel Cisneros
Posted 6 Apr 2023 on HotelsWell to start i booked a 3 bed room they gave me 2 beds. The room said AC and they said i had to pay extra $15 a night for it. The water coming out like a water gun no pressure dirty water. The whole experience was horrible and do not recommend just cause it was cheap. Never stay here. Trust me when i say it and save you a headache. That's how bad it was.Go to a name brand hotel that you know you will pay a bit more but get excellent quality.
Comment from Hotel Management
10 Apr 2023 by Manager, Hotel Management
Thank you for your feedback. We take very seriously our reviews. We have read your reservation and clearly said you booked a triple room with fan and not air conditioning. The quality of water is submitted by the local authorities, is a normal water quality. Please do not expect a five-star hotel experience when we are a hostel in downtown Managua. We do our best to keep comfortable rooms and friendly staff. Thank you.
by A verified traveler
Posted 27 Jan 2023
Comment from Hotel Management
24 Mar 2023 by Manager, Hotel Management
Muchas gracias Abraham, agradecemos su estancia con nosotros. Como familia y equipo nos esforzamos por atender con calidad, profesionalismo y confort. Esperamos que sus viajes le traigan de regreso a nuestras instalaciones.
by A verified traveler
Posted 22 Dec 2022
This hotel is well located, close to the monumental district and lake Managua, well maintained and friendly.
Comment from Hotel Management
22 Dec 2022 by Manager, Hotel Management
We are happy to hear that you had a great experience at our hotel. We wish you safe travel and happy holidays.
by A verified traveler
Rude
Posted 17 Dec 2020 on HotelsNot only the place looks more like a cheap backpack hostal, but the owner is extremely rude both with the guests and employees. He screamed at his employees in front of us and made one of the ladies cry.
Comment from Hotel Management
17 Dec 2020 by Priscilla Cisneros- Manager, Hotel Management
I have to mention that this is not the real version. This customer along with his fiancée presented an inmoral performance at his stay. Very drunk and very demanding to our staff while was asking for a breakfast. We don’t want customers with the wrong actitudes and wrong expectations.
by A verified traveler from Florida
Posted 29 Mar 2020
There was no internet available for the hotel guests ( muy importante) it is not all about HBO and Showtime channel..I need to use my what's app to contact family ..and check my emails
Comment from Hotel Management
29 Mar 2020 by Manager, Hotel Management
Dear guest: the hotel has internet and the passwords are available in front desk at the right wall, available for any guest. Also, Nicaragua cable do not have HBO or showtime channels only through satellite service and we do not provide satellite service in our economic rates. Thank you and we wish you safe travels.
by A verified traveler
Posted 27 Nov 2019 on Hotels
Comment from Hotel Management
29 Nov 2019 by Priscilla Cisneros - Manager, Hotel Management
Gracias por su valoración, cada día hacemos un esfuerzo por atender con calidad y esmero y una atención personalizada en un ambiente familiar, cómodo, seguro y limpio. Nos informaremos qué fue lo que no le gustó para mejorar cada día gracias.
by A verified traveler
Posted 29 Mar 2019 on Orbitz
They try to charge me 2nd times. The room is very hot. I need to pay 15$ for air conditioning and have to stay inside the room until they turn it off after 10 hours. Rip off hotel. Stay away
Comment from Hotel Management
29 Mar 2019 by Priscilla Cisneros - Manager, Hotel Management
Dear Guest:
I am checking your reservation and you have book an economic single room with fan. The hotel offers two diffrent rates and air conditioning was not include a the rate. Also at this season of the year we have summer in Nicaragua which means is very hot, you have two fan that are to your discreption to be use. Best regards,
by A verified traveler
Posted 29 Mar 2019 on Orbitz
They try to make me pay 2nd times. Then the owner complained that she only g by Thu cu ft dry do meet
I'll IP
Comment from Hotel Management
1 Apr 2019 by Priscilla Cisneros - Manager, Hotel Management
The hotel offers two different options: fan or air conditioning rate. You have booked an economic fan rate and the air conditioning was not included in this rate. We requested to pay the difference between the rates and you avoided to upgrade your rate. We do not try to charge you two times. That is the correct explanation. Thank you.
by A verified traveler
Posted 22 Mar 2019 on Hotels
Stayed here as it was very close to the Tica bus. Local area was fine with a super market down the road. Spacious room, friendly people. Recommend
Comment from Hotel Management
25 Mar 2019 by Priscilla Cisneros, Hotel Management
Thank you. It was a pleasure to receive you in our Hotel. We look forward to have you another day.
Regards
by A verified traveler
Posted 2 Feb 2018 on Hotels
We had a bit of trouble with what we booked online as to what we were getting. We confirmed what we had booked by showing our confirmed booking through our email and then everything was fine. Thank you for making our stay comfortable. Thank you very much to your desk staff and especially your security watchman. Awesome people. The comedor on the corner 1 1/2 blocks away was awesome for dinner. Be there between 6-630pm for hot chicken of beef off the grill. Koodos!!!!!
Comment from Hotel Management
8 Mar 2018 by Priscilla Cisneros, Hotel Management
We appreciated your feedback. Thank you for staying with us and look forward to have you again.
Regards,
Cisneros family
