Ratings based on 23 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Smithtown
Posted 17 Sep 2024
by A verified traveler
Posted 15 Apr 2024 on Orbitz
👍
by A verified traveler
Posted 30 Oct 2023
I like this hotel Quiet, nice location, clean but breakfast no have vegetarian food 🙏
Comment from Hotel Management
30 Nov 2023 by Mirdat , Hotel Management
Thank you for your review, we appreciate for good comment, see you again at Grand Luley Manado
by A verified traveler
Posted 17 May 2022 on Hotels
by A verified traveler
Posted 14 Jul 2021
Comment from Hotel Management
20 Aug 2021 by Mirdat, Hotel Management
Rate no competitif by system
by A verified traveler
Less than meets the eye...
Posted 29 Mar 2016 on HotelsThe property, rooms, and facilities are all very nice. However, details were missing, prices are high, and customer service left one wanting.
Foremost, prices are high. Whether for dives, wine, massage, or airport transfer, they are higher here than their competition.
Partially because they try to do everything in house, we ran into problems with trying to escape the hotel.
The dive center was hard to work with. Phone calls and emails to try to advance coordinate dives went unanswered for days. I finally walked over my first morning and was told I could only do 2 dives rather than 3, despite having what appeared to be 0 other business that day and a staff of about 12. (They relented eventually.) Many dives required minimums of 3 or 4 people who you must pay for regardless; we twice ran into this problem and saw others as well.
We had additional experiences where basic problem solving skills were lacking. Want to take an advertised trip? "You can't get there from here" seemed a common response. If the hotel can't offer it that day, then tough luck. They will not help you find someone who can--though they will seem resentful do.
There was no wifi in our rooms.
There were many other smaller, nicer resorts nearby that are probably more accommodating (for less $$). I recommend those until Grand Luley better realizes its potential.
Recommended
for Couplesby A verified traveler from USA
Great "get out of town" resort.
Posted 13 Mar 2016
Pros: Nice place out of town - peaceful and relaxing.
Cons: The addition of a gift shop/convenience store would be beneficial. Also - an activities desk in the lobby rather than in the dive center.
Location: Hotel offers a variety of activities & excursions. Also a PADI dive center - you can book boat dives or learn to dive & get certifications.
Good value for money resort with SCUBA diving facilities and other activities available. Friendly staff, good restaurant and reasonable prices, but be aware that the resort is about 30 - 40 minutes from Manado Airport. A considerable distance from town on country roads, and not much available in the immediate vicinity (i.e., no restaurants or shopping in walking distance). We booked transportation to and from the airport through the hotel, which is also very reasonably priced (IDR200,000 each direction for both of us). There's no gift shop or convenience store on site, so bring everything you need, except that they do have SCUBA and snorkeling gear for rent. The pool is large and deep enough for swimming. Overall a nice stop to dive or relax.
by A verified traveler
Posted 30 Aug 2024
I stayed for diving. Bunaken is fantastic.
by A verified traveler
Friendly staff and excellent diving service
Posted 11 Aug 2024 on HotelsFriendly staff and excellent diving service.
by A verified traveler
Posted 28 Jan 2024
