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Best Western The Lagoon Hotel

4.0 star property
Beach location and outdoor pool

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western The Lagoon Hotel

Outdoor pool
Outdoor pool
Bar (on property)
Lobby
Premium bedding, in-room safe, desk, laptop workspace

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Breakfast available
  • Bar
  • Spa
  • Parking included
  • Room service
The price is P1,923
P2,326 total
includes taxes & fees
Jan 7 - Jan 8, 2025

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Superior Room, 2 Twin Beds, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Smoking

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Rainfall showerhead
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Mountain View

View from room

Executive Room, 1 Queen Bed, Non Smoking, Mountain View

Highlights

Separate sitting area
Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Shower/tub combination
Private bathroom
Bathrobes
  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Premium bedding, in-room safe, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Bathtub (Living Room;Presidential)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Dining table
LED TV
Blackout drapes/curtains
Premium bedding
  • 80 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Rainfall showerhead
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Smoking

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Rainfall showerhead
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking, Sea View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Smoking, Sea View

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Rainfall showerhead
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Rainfall showerhead
  • 25 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Non Smoking, Sea View

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Rainfall showerhead
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Bathtub, Sea View (Living Room)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Club Lounge
Dining table
LED TV
Premium bedding
Separate bedroom
  • 55 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Smoking, Mountain View

View from room

Executive Room, 1 Queen Bed, Smoking, Mountain View

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Rainfall showerhead
  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking

View from room

Deluxe Room, 1 Queen Bed, Smoking

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Rainfall showerhead
  • 27 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking

View from room

Deluxe Room, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
LED TV
Blackout drapes/curtains
Premium bedding
Private bathroom
Shower/tub combination
Hair dryer
Rainfall showerhead
  • 27 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior twin Room Non smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Presidential 1 King 2 Single Suite Room Flat Living Room Bathtub Screen Television Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Presidential 1 King 2 Single Suite Room Flat Living Room Bathtub Screen Television Non Smoking

  • Sleeps 2
  • 2 Twin Beds and 1 Queen Bed

View all photos for Executive Queen Room Smoking

32-inch LED TV with cable channels, TV, offices

Executive Queen Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Queen Room Non smoking

32-inch LED TV with cable channels, TV, offices

Executive Queen Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior queen Room Non smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior queen Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

Premium bedding, in-room safe, desk, laptop workspace

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Bed, Smoking Room, Deluxe Room, Shower, Hairdryer, Full Breakfast

Combined shower/tub, rainfall showerhead, free toiletries, hair dryer

1 Queen Bed, Smoking Room, Deluxe Room, Shower, Hairdryer, Full Breakfast

  • Sleeps 2
  • 1 Queen Bed

View all photos for 1 Queen Bed, Non-Smoking, Deluxe Room, Shower, Hairdryer, Full Breakfast

Premium bedding, in-room safe, desk, laptop workspace

1 Queen Bed, Non-Smoking, Deluxe Room, Shower, Hairdryer, Full Breakfast

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Queen Room

Premium bedding, in-room safe, desk, laptop workspace

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Executive Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Executive Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Sea View Room Non smoking

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Sea View Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior twin Room Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior queen Room Smoking

Premium bedding, in-room safe, desk, laptop workspace

Superior queen Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite with Sea View

Premium bedding, in-room safe, desk, laptop workspace

King Suite with Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View Room Smoking

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Sea View Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Premium bedding, in-room safe, desk, laptop workspace

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Two Single Beds Room

Premium bedding, in-room safe, desk, laptop workspace

Two Single Beds Room

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Komplek Bahu Mall, Blok A3, Manado, 95115

What's nearby

  • Manado Town Square - 3 min drive - 2.0 km
  • Mega Mall - 4 min drive - 3.4 km
  • Kalimas Harbor - 7 min drive - 5.1 km
  • Tomohon Market - 9 min drive - 7.1 km
  • Malalayang Beach - 19 min drive - 6.5 km

Getting around

  • Manado (MDC-Sam Ratulangi Intl.) - 45 min drive

Restaurants

  • ‪Bay Street Cafe 17 - ‬11 min walk
  • ‪Boulevard Bistro - ‬10 min walk
  • ‪Wisata Bahari - ‬8 min walk
  • ‪Richeese Factory - ‬6 min walk
  • ‪Contour Coffee - ‬11 min walk

About this property

Best Western The Lagoon Hotel

Upscale hotel located in Manado City Centre
You can look forward to a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services at Best Western The Lagoon Hotel. Treat yourself to spa services, such as reflexology, aromatherapy, or a body scrub. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), express check-out, and concierge services
  • A porter/bellhop, coworking spaces, and a banquet hall
Room features
All 184 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • 32-inch LED TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and offices

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 200,000 for adults and IDR 100,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Computer station
  • Conference center
  • Coworking space

Spa

  • Aromatherapy
  • Body scrubs
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height door lock
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessibility

More

  • 8 floors
  • Banquet hall
  • Built in 2016
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Paper towels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 2:30 AM
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: IDR 300000 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 200000 for adults and IDR 100000 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Parking height restrictions apply

Property is also known as

Best Western Lagoon Hotel Manado
Best Western Lagoon Hotel
Best Western Lagoon Manado
Best Western Lagoon
Best The Lagoon Hotel Manado
Best Western The Lagoon Hotel Hotel
Best Western The Lagoon Hotel Manado
Best Western The Lagoon Hotel Hotel Manado

Frequently asked questions

Does Best Western The Lagoon Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Best Western The Lagoon Hotel?

As of Dec 31, 2024, prices found for a 1-night stay for 2 adults at Best Western The Lagoon Hotel on Jan 7, 2025 start from P 1,922.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western The Lagoon Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western The Lagoon Hotel?

Self parking is free at this property.

What time is check-in at Best Western The Lagoon Hotel?

Check-in start time: 2:00 PM; Check-in end time: 2:30 AM. After-hours check-in is not available.

What time is check-out at Best Western The Lagoon Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Best Western The Lagoon Hotel located?

Located in Manado City Centre, this beach hotel is 1.1 mi (1.8 km) from Manado Town Square and within 3 mi (5 km) of Mega Mall and Tomohon Market. Public Museum of North Sulawesi and I.R Soekarno Bridge are also within 3 mi (5 km).

Best Western The Lagoon Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 3 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

jonathan

Stayed 2 nights in Nov 2024

4/10 Poor

Donald

Disliked: Amenities
Breakfast was very local and not up to international standard and hand towels were not provided in the toilet and boring music was repeatedly played at breakfast also water in the shower was not hot enough and the hotel just said too many people could not make it hotter
Stayed 3 nights in Sep 2024

10/10 Excellent

Brenda

Traveled with partner
This is the best Best Western that we have been to in a long time. The corner sea view room was so nice. The staff were very attentive, kind and helpful.
Stayed 3 nights in Mar 2024

8/10 Good

Antonius

Stayed 1 night in Sep 2022

6/10 Okay

Rifki

Stayed 1 night in May 2021

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Meh
Cold food, clogged shower drain, leaking bathroom sink...staff is very nice though
Stayed 3 nights in Sep 2020

8/10 Good

GGD

Traveled with family
Liked: Cleanliness, staff & service, amenities
It has a pristine view.Thr entire Manado Bay ij front. Behind you see the highlands Koha,Warembungan,Tomohon. Convenient next to Seafood stalls and Bak kut teh. Pharmacy nearby.Carrefour supermart next door. Very good security. BUT.... The elevators are a disaster! Have to wait 10minutes sometimes because external guests who attend events in the hotel jam up the lift.. Next Breakfast is ok at the Level 2 restaurant BUT Do not eat any other meals in the hotel resto. It takes on average 55-60 mins for your meal to be served. Next When there are external events the dining area is shared with the external guests.. Its noisy and no privacy. They should segregate. Overall staff service very nice and do go the extra mile to help you. If they can fix the elevator and meal waiting times it would be the best accomodation in Manado by far. Regarda.
Stayed 12 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, room, staff, clean, good and varities breakfast menu.
Stayed 2 nights in Aug 2019

8/10 Good

restutaurina, Bali

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice place to stay in Manado, location is legit and nearby shopping malls. staffs were helpful too!
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need an additional luggage rack for room or drawers
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good View But Unclean
The view was good because you can see the city and sea view at the same time. However the room was not so clean. So many dust on the table. Under the bed, so many dust. It's not mopped for long time.

8/10 Good

Gregorio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Need more elevators.
Nice comdo-hotel for the money. Free continental breakfast was amazing. Lots of food choices. My room was very clean and service was excellent. Facilities are great too. Location of the hotel was okay. Imly has 2 elevators that make you wait up to 5 mins.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far it’s all good but better add more menu for bfast

4/10 Poor

Sonny, Melbourne, Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It best views of Manado but poorly maintenance
Book 2 rooms, one for 1 week and other for 2 nights. The views from hotel is fantastic (ocean & city), Friendly staffs for fast check in and out and good varieties foods for free breakfast. However, it make we very sad and frustrated when saw the cleanness of the bathroom and bedroom. It wasn’t cleaned properly, dusty & the glass doors never been scrubbed ( very poor maintenance), couple times asked for toilet paper & bath mad to top up and they arrived after 3 times call in 2 hours. Hope they will improve and realize with the hotel conditions.
Stayed 7 nights in Mar 2018

10/10 Excellent

Panji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ocean view rooms and suites!
Definitely good value for money with staying on the Deluxe Ocean View room! The suite is also spacious because its on top floor with large TV and sofa, very comfortable for me and my family of adults to enjoy the holiday. However, the service can be improved to be faster and restaurant can be better service in delivering tea or coffee at least. Food quality is ok, just a bit slow in service I would say. Overall is good stay experience and will consider to come back again next time.
Stayed 4 nights in Dec 2017

8/10 Good

Nat, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ocean front with great view. Very central to shops and walking distance to malls and restaurants. Room is very comfortable.
Stayed 1 night in Oct 2017

6/10 Okay

coke, singapore

Liked: Staff & service
Disliked: Room comfort
Holiday
Poor wifi reception n non smocking room smelly, hotel staff very friendly.
Stayed 3 nights in Jun 2017

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Christiaan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Fijn hotel. Personeel is vriendelijk en doet haar best, mag beter opgeleid worden. Letten bij het ontbijt niet op en snappen niet wat efficiënt werken is. Ontbijt zelf niet smakelijk alles mist smaak. Heel jammer want je krijgt wel een prachtig uitzicht.
Stayed 7 nights in Mar 2024

10/10 Excellent

thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

8/10 Good

Dionisius D, St petersburg

Liked: Staff & service, room comfort
Hotel cukup nyaman harga baik
Hotelnya cukup baik hanya saja kamar mandinya perlu perawatan. Air habis mandi tdk lancar menggenang. Pemandangan nya bagus dari tempat makan. Agak jauh juga dari pusat kota.
Stayed 2 nights in Oct 2018

10/10 Excellent

Qinghua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Erst das 3. Zimmer war in puncto Sauberkeit annehmbar. Der gesamte Check-in hat 2 Stunden meiner Zeit beansprucht. Das war die erste große Enttäuschung!!! Wobei das Personal sich verständnisvoll und bemüht zeigte. Der Pool war nicht einladend, da Baumaterial, Zementsack, Altmaterialien und Bauhelm in direkter Umgebung lagen. Das Frühstücksbuffet war leergefegt... Marmelade und Toast qualitativ sehr schlecht. Laute Geräusche der Klimaaußengeräte an der Hausfassade verhelfen zu schlaflosen Nächten. Alles in allem ein richtiger Reinfall!!! Nicht zu empfehlen und erst recht nicht noch einmal zu besuchen.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Godt og nyt hotel direkte ved havet
Det er et ny bygget hotel, men 2 små elevatorer er ikke nok til de mange gæster og "exit" trapper må ikke anvendes
Stayed 4 nights in Feb 2018

2/10 Terrible

怒

Disliked: Staff & service, property conditions & facilities
あまり良くない
喫煙と禁煙の部屋が選べるのを知らずに滞在中お部屋を変えてもらったのですがバスルームに忘れ物をしたのに気付きスタッフに話したところ忘れ物はなかったとの返事。同じホテルの部屋から移動で間違いなく忘れたものが出てきません。物を忘れたら出てこないと思っていいです。海外はそういう所が多いと聞いてましたがスタッフの態度が悪かったです。ヘアゴムでさえ忘れ物として取っておくと言ってましたが私が忘れたものはどこに消えたのでしょう？気分が悪くなり残りの日にちキャンセルしました。その場で残り3日間の部屋代は返金すると言われましたが後ほどエクスペディアさんからホテルからの返答は返金できないとのこと。その旨チェックアウトの時に話したと嘘を言われました。信用のならないホテルです。二度と泊まりません。
Stayed 8 nights in Oct 2017