Ratings based on 10 Verified Reviews
4.4 Room cleanliness
4.6 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2024
We enjoyed our stay in the condo. It was very cozy and comfortable. And easy access to the entrance.
Comment from Hotel Management
15 Sep 2024 by Author, Hotel Management
Hello Jesus, Thank you for the 5 stars! We are so happy to hear you enjoyed your stay. Our on-site team works hard to deliver a vacation to remember. We look forward to your return!
by A verified traveler
Posted 17 May 2024 on Hotels
Condo was not clean. Walls had dirty stains above light switches and kitchen and bath sinks. Kitchen utensils and pots were sticky and oily.There were ants in the kitchen. Extra blankets had soil on them and smelled stale. They were not packaged in plastic and appeared not to have been washed recently.
Comment from Hotel Management
3 Jun 2024 by Author, Hotel Management
Thank you for bringing these matters to our attention.
We're very sorry to hear about the poor condition of the condo during your stay. It's unacceptable for any property to be in such a state, and I apologize for the inconvenience and discomfort this caused.
Cleanliness is a top priority, and it's clear that we fell short in this regard.
I will ensure that your feedback is shared with the cleaning and management teams to address these cleanliness issues promptly. Steps will be taken to improve our cleaning procedures and ensure that such issues do not occur in the future.
If there's anything further we can do to address your concerns or make amends, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your feedback.
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
No refunds
Posted 1 Feb 2024 on HotelsEverything was very good. The problem is the no refunds policy in the winter. We left a day early due to weather knowing no refund. This effects when we reserve a unit and so for the rest of the winter we are going with hotels. They have a much better refund policy.
Comment from Hotel Management
6 Feb 2024 by Michael C., Hotel Management
Thank you for the amazing review. We are so pleased that you enjoyed your time here with us! We work really hard to deliver an exceptional guest experience, and our on-site team does their best to make your stay a memorable one. Please note that our nonrefundable cancellation policy is clearly disclosed on our listing, prior to entering your credit card information.We look forward to your return!
by A verified traveler
Posted 20 Jan 2024
Very comfy and well stocked.
Short walk to the village was real nice.
Comment from Hotel Management
24 Jan 2024 by Michael C., Hotel Management
Thank you for your amazing review. We appreciate you taking the time to share your comments about your recent experience and that you enjoyed your stay here with us. Our on-site team work hard to deliver a vacation to remember and we look forward to your return!
by A verified traveler
Posted 9 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 25 Nov 2023
Everything is good, but upstairs is noisy.
Comment from Hotel Management
29 Nov 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Comfortable and convenient
Posted 23 Oct 2023 on HotelsAlthough the building felt old, the unit was comfortable, clean and well-organized. The location was convenient to area attractions and dining.
Comment from Hotel Management
29 Nov 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 18 Sep 2022 on Hotels
Comment from Hotel Management
21 Sep 2022 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 4 May 2022
Great location and friendly staff.
Comment from Hotel Management
5 May 2022 by VacayHome Connect , Hotel Management
Thanks for the excellent rating - We are so glad that you enjoyed yourself and we hope to see you again soon!
