Ratings based on 988 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Excellent room with great, friendly staff! My only concern was the spa needs better maintenance.
by A verified traveler
Posted 7 Dec 2024
We enjoy staying at the property because it is right next to Canyon Lodge and well appointed for adults.
by A verified traveler
Posted 28 Oct 2024
by A verified traveler from Camarillo
Posted 24 Oct 2024
This is a small, older chalet up in the ski area. It is not in the Village. The free trolley does stop at the canyon lodge about 2 blocks away.
Do not stay here if you have mobility issues. There are lots of stairs,even to enter, No Elevator!
We thought we were going to have a heart attack, dragging our luggage up to the third floor in the steep, enclosed stairwell. Not to mention, we came home with Covid!!
Comment from Hotel Management
29 Oct 2024 by Front Desk, Hotel Management
Helo Sandra, thank you for your review and comments. We are very sorry to hear that you were disappointed with your stay with us. We hope you have a fast recovery from Covid.
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Staff was very helpful. Beds were very comfortable.
by A verified traveler
Posted 30 Sep 2024
Staff were outstanding, the hotel is in need of some general upgrades, comfortable, needs better television service
by A verified traveler
Posted 29 Sep 2024
Property is desperately in need of a refurb. Room was dirty, ie stained curtains and very dusty. Coffee machine and usb chargers broken. Definitely not value for money.
by A verified traveler
Posted 29 Sep 2024
Bar and bar staff were great.
by A verified traveler
Posted 21 Sep 2024
The guy at reception was very helpful and kind. Provided good info on the places to see and dine around.
Comment from Hotel Management
25 Sep 2024 by Front Desk, Hotel Management
Hello Sudhir. Thank you for staying with us and for posting a review with a 5 out of 5 rating. We are very happy you enjoyed your stay with us and the kind and helpful staff. We appreciate your feedback. We look forward to your next stay with us.
