Ratings based on 818 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Great check in
Comment from Hotel Management
11 Dec 2024 by LD, Hotel Management
Dear JohnThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future. On behalf of all the team we would like to wish you a very Merry Christmas & Happy New Year!Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 4 Nov 2024
Enjoyed our room
Comment from Hotel Management
5 Nov 2024 by LD, Hotel Management
Dear SteveThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.Thank you for your kind comments regarding your accommodation.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 28 Oct 2024
Stunning hotel. Great location and good value.
Comment from Hotel Management
29 Oct 2024 by LD, Hotel Management
Dear AndreThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you we love our amazing location, close to the theatre and town centre whilst also being in the shadow on the Malvern Hills.Thank you for describing us as a stunning hotel, we are thrilled you feel we provide good value for money.We hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 21 Oct 2024
Lovely one night stay. After working out how to get mobility scooter into the lift accessibility was good around the hotel. Close to theatre. Excellent breakfast and very helpful friendly staff.
Comment from Hotel Management
21 Oct 2024 by LD, Hotel Management
Dear CarolThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We are pleased that after working our how to get your mobility scooter into the lift, accessibility around the hotel was good.Thank you for your positive comments, regarding your lovely, one night stay, we are thrilled that you enjoyed our excellent buffet breakfast and found the team, very helpful and friendly.Like you we love our amazing location, close to the theatre and town centre whilst also being in the shadow of the Malvern Hills.We hope you will consider returning to one of our properties again in the future.Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
15 Oct 2024 by LD, Hotel Management
Dear MatthewThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that your recent stay failed to meet your expectations.Overall, we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 30 Sep 2024 on Hotels
Great location for the theatre, onsite parking.
Comment from Hotel Management
7 Oct 2024 by LD, Hotel Management
Dear HackettThank you for taking the time to review The Abbey Hotel.We are pleased that your recent stay was a mainly positive experience.Like you we love our amazing location, close to the theatre and town centre whilst also being in the shadow on the Malvern Hills.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future. Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 29 Sep 2024 on Hotels
Staff excellent
Comment from Hotel Management
7 Oct 2024 by LD, Hotel Management
Dear AdrianThank you for taking the time to review The Abbey.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Thank you for positive feedback regarding the excellent service and staff.We hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 29 Sep 2024
Beautiful and nice hotel
Comment from Hotel Management
7 Oct 2024 by LD, Hotel Management
Dear IrinaThank you for taking the time to review The Abbey.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.Like you we love our amazing location, close to the theatre and town centre whilst also being in the shadow on the Malvern Hills.Thank you for describing us as a beautiful hotel.We hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 28 Sep 2024 on Hotels
We have stayed before and are happy to return. The service and friendliness are excellent.
Comment from Hotel Management
7 Oct 2024 by LD, Hotel Management
Dear JenniferThank you for taking the time to review The Abbey.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We love welcoming back our returning guests, we really do value and appreciate your loyalty.Thank you for positive feedback regarding the excellent, friendly service.We are already looking forward to welcoming you back on your next visit, please come back soon.Kind regardsSarova Hotels Customer Service Team
by A verified traveler
Posted 27 Sep 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by LD, Hotel Management
Dear RupertThank you for taking the time to review The Abbey.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
