Ratings based on 686 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Oct 2024
Good staff
Comment from Hotel Management
24 Oct 2024 by Duff, Hotel Management
Thanks for your kind words, I will pass on to the staff
by A verified traveler from Lansdowne P
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Duff, Hotel Management
Thanks so much for great review
by A verified traveler
Posted 8 Oct 2024
Overall okay stay. The day before my check in their hot water tank was not working, I was not notified at check in and had to shower in freezing cold water. It would have been nice to know ahead of time and possibly moved to the side with the working tank.
Comment from Hotel Management
14 Oct 2024 by Duff, Hotel Management
The water issue came out of nowhere and we are dealing with it as fast as we can.
by A verified traveler from Erin
Posted 29 Sep 2024
Wasn’t totally satisfied. Asked for housekeeping the day ahead but the room was never serviced. There were multiple details in the room that gave it the appearance that quality doesn’t really matter. Examples included loose or missing drawer pulls, large rip in the couch upholstery, poorly functioning toilet and shower fixtures. Would probably not stay again.
Comment from Hotel Management
30 Sep 2024 by AGM, Hotel Management
I will look into the condition of the room thanks for your input.
by A verified traveler
Posted 25 Sep 2024
The rooms at Homewood Suites by Hilton Philadelphia Great Valley are in need of an update. The living and kitchen areas are pretty run down, but the beds and bathrooms are nice. The staff are amazing and very accommodating.
Comment from Hotel Management
30 Sep 2024 by AGM, Hotel Management
Thanks for your input
by A verified traveler
Posted 6 Sep 2024
Stayed there one night, it was nice.
Comment from Hotel Management
7 Sep 2024 by AGM, Hotel Management
Thanks, Iam glade you enjoy your stay.
by A verified traveler from Cary
Posted 3 Sep 2024
We had a great & comfortable stay.
Comment from Hotel Management
7 Sep 2024 by AGM, Hotel Management
Thanks, for your input! hope to see you again.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Robert Powell, Hotel Management
Shantay, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We look forward to welcoming you again soon on your next visit to Malvern.
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
29 Aug 2024 by Robert Powell, Hotel Management
John, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback. We look forward to welcoming you again soon on your next visit to Malvern.
by A verified traveler
Good stay
Posted 18 Aug 2024 on HotelsEasy check-in, beds were comfortable. Nice to have a small living room area & kitchen. Outdoor courtyard was great gathering area and was able to use the grills for a team cookout.
Carpets could be replaced or cleaned and the bathroom sink was clogged.
Comment from Hotel Management
29 Aug 2024 by Robert Powell, Hotel Management
Jonathan, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are delighted to hear you were able to take advantage of our beautiful courtyard and BBQ area. We look forward to welcoming you again soon on your next visit to Malvern.
