Ratings based on 918 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Barnesville
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler
Posted 17 Nov 2024
To much construction, workout room out of service, room was right next to the ice machine and heard it all night. Construction woke me up early, I will never return to this hotel.
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 14 Nov 2024
They are in the middle of a refurbish. My room was brand new and lovely but the dining area was as a mess
Comment from Hotel Management
14 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! We’re happy to hear that you enjoyed your newly refurbished room and found it lovely. We apologize for the mess in the dining area and appreciate your understanding as the property undergoes improvements. Your feedback is helpful, and we’ll make sure to address the dining area to provide a more pleasant experience during the renovation process. We hope to welcome you back once everything is fully updated!
by A verified traveler
Posted 8 Nov 2024
The hotel is very clean, the staff owner was extremely nice! I totally enjoy talking to them. The hotel is being redone but the rooms that are done are beautiful they are very nice and clean. The bed was very comfortable, the hotel was quiet. I highly suggest booking this hotel.
Comment from Hotel Management
9 Nov 2024 by Janak, Hotel Management
While you are away from home, we strive to provide you and all our guests with a home away from home. Over the next few weeks, the first-floor rooms, lobby, and dining area will undergo a complete renovation, enhancing your experience significantly. We deeply appreciate your feedback, as it strengthens our commitment to excellence.We appreciate that you had given us an opportunity to host you, and promise you even better stays in the near future,
by A verified traveler
Posted 26 Oct 2024
The property is being renovated, but it is still very clean. We were put on the 3rd floor which was recently renovated, and it was very well done. The front desk personal were very pleasant and acconadatating.
Comment from Hotel Management
26 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We’re glad to hear that you enjoyed your stay in our recently renovated third-floor room and that you found it very clean. It's great to know that our front desk staff made a positive impression with their pleasant and accommodating service. We appreciate your understanding during our renovation process and look forward to welcoming you back soon!
by A verified traveler
Posted 14 Oct 2024
I may now give up on Holiday Inn Express. Every one I go to is under heavy renovations. That would be fine if it was run properly. We checked in early and the room was ready, but due to current renovations to the piping, the water was off in the whole hotel until 3 pm. We had to go to a nearby grocery store to go to the bathroom. Couldn’t really wash up from our trip until after 3. Checkin staff was good but night manager didn’t make coffee when it was needed so each day when I went down to get some, there wasn’t any. We always liked HIEx until they’ve been overhauling the management staff while renovating each hotel. New staff doesn’t know what they’re doing. Everything that used to be as it should be, is not. You have to ask for everything. Maid staff skipped our room so we had to go find one who could empty our trash can and give us towels. Looking for another chain to plan our stays from now on.
Comment from Hotel Management
16 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,I sincerely apologize for the challenges you faced during your recent stay with us. I understand how frustrating it must have been to deal with the water outage and the inconvenience of not having access to basic amenities. Your feedback about the check-in experience, the lack of coffee availability, and the housekeeping issues are invaluable, and I will address these concerns with our management team to ensure improvements are made. It’s disappointing to hear that your experiences with Holiday Inn Express have not met your expectations lately, and I truly appreciate your loyalty to our brand in the past. We aim to provide a consistent and comfortable stay, and I'm sorry we fell short this time. Thank you for sharing your thoughts, and I hope you will consider giving us another chance in the future.
by A verified traveler
Posted 27 Sep 2024
All the flora are being renovated which is great
Comment from Hotel Management
28 Sep 2024 by gm, Hotel Management
Thank you for your feedback. We hope to have you back soon.
by A verified traveler
Posted 26 Sep 2024
This place was terrible. So ran down, no one has made any repairs are even took the time to straighten the pictures or lights on the walls. Our room had awful, repairs that looked like a child fixed it. The toilet didn’t even flush
Comment from Hotel Management
26 Sep 2024 by HI, Hotel Management
we are currently undergoing a full property renovation and hope you will return to see and experience the new property.
by A verified traveler
Posted 25 Sep 2024
Was good but under construction
The room was good clean
Comment from Hotel Management
26 Sep 2024 by HI, Hotel Management
Thank you for sharing your experience. While we try to accommodate with the construction we understand it can be frustrating to our guest. Renovations will be concluding in the next few months and we hope to have you back to experience all the positive changes made here!
by A verified traveler from Lansdowne P
Posted 20 Sep 2024
In two week they will have more remodels ready for use.
Comment from Hotel Management
21 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the update! It's great to hear that more remodelled rooms will be ready soon. We hope the improvements will enhance the guest experience, and we look forward to welcoming you back to enjoy the newly updated spaces. If there's anything else we can assist with, feel free to let us know!
