Ratings based on 35 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2019 on Hotels
by A verified traveler from Cr
Posted 15 Apr 2019
Excellent option a little far from the Party night, but I really like the hotel, so pace full
by A verified traveler
Great stay!
Posted 21 Mar 2018 on Hotelsgreat two day stay. had a suite good for 4 people. very clean and comfortable. great area.
Recommended
for Everyoneby A verified traveler
Quiet hotel, great location
Posted 11 Mar 2018Hotel was in a nice location and very quiet, nicely maintained. Room could have been cleaner and the mattress was extremely firm, past point of comfort. Room was huge and staff were very accommodating.
Recommended
for Everyoneby A verified traveler from western Mass
Canopy Dreams
Posted 22 Feb 2018
Pros: Restaurant and food, view looking over the ocean from a high point huge pluses. Room was large, contains a minifridge and coffeemaker.
Cons: We wish the pool were just a little larger. Otherwise it was clean and refreshing. Daogs barking at night slightly annoying.
Location: A mile from main beach and village - plenty of bakeries and cafes and surf shops and bars down by the water. Monkeywatching, yoga., 4 wheeling, surf
Hotel Moana is tucked up in the canopy just outside the dusty town of Santa Theresa. Easy access to town but away from it all. The view from the restaurant is worth the price of admission, and the food and service there were excellent. The staff was accommodating and quick to respond. Decor is jungle chic, rooms are comfortable, spacious and clean. Outside shower was great for rinsing after a dusty morning run or swimming all day at nearby Playa Carmen. If you have trouble climbing stairs, this is not the place for you. Nothing is on the level! But for any who are game, you will be rewarded with shady canopy full of birds and spectacular view from the way high up open air restaurant.
by Kelsey
Posted 4 Dec 2017 on Hotels
The Moana is a beautiful hotel with amazing staff and views. We upgraded to a room with a view and it was worth every penny. The sunsets from our balcony were unreal. The room was very large and in good shape. The restaurant at the hotel is great with equally amazing views. We ate there quite a bit. A couple of draw backs is it's a bit of a hike into town if you don't have a car and the stairs up to the rooms and restaurant are a bit of a hike especially with bags.
Comment from Hotel Management
24 Dec 2017
Thanks you for your review.
We would like to take this opportunity in wishing you a happy Christmas
and a very blissful new year
Regards
Cindy
by Addie
The Moana Experience
Posted 2 Jul 2017 on HotelsStayed at hotel moana for two nights and loved the room and location. Bruno the hotel host was amazing!! Super helpful and friendly would definitely go back! Also the horseback riding tour was the best here.
Comment from Hotel Management
8 Jul 2017
Hola Addie,
Thank you for your stay in Hotel Moana and for your review. We are very glad to know you enjoyed your stay with us and it was super nice to receive you.
Hope you will visit us again.
Best regards,
Bruno Demarco Quiroz
Recommended
for Everyoneby A verified traveler from San Jose, CR
Nice ocean view landscape from your bed
Posted 16 Apr 2017
Pros: Location and price-value
Cons: Breakfast options, bath soap and shampoo availability
Location: Lots of beaches and good places to eat. To arrive, SUV or higher is recommended. At the beach, if using your own car, don't leave any valuable object.
Check-in and check-out was experience was good. Average service level was ok. Included breakfast should include more options. Room is clean, AC is fine and Wifi works good
Comment from Hotel Management
11 May 2017 by Bruno Demarco Quiroz, Hotel Management
Thank you so much for your stay and nice review. We are glad to know you enjoyed your stay. Hope to see you again in our hotel.
Cheers
by A verified traveler
Two nights in Mal Pais
Posted 1 Feb 2017I was inadvertently put in a Standard Room (no tv, very average), but was then upgraded to the Honeymoon Suite at top oh hill (equisite). View and room was to die for. Adjoining hillside restaurant was beautiful with amazing views too. My chief complaint is it is far from town (long walk) and the Sandy beaches. I had a car so was able to drive up to banana beach and relax at some a very nice beach, albeit not of the same class as were I was staying.
by Chloe
It could be amazing, but falls short
Posted 27 Jan 2017 on HotelsA beautiful, isolated hotel- that is ideal for relaxing, however the lack of a good restaurant and simple touches, such as complementary water on your arrival, results in the typical overpriced hotel mini bar purchase or commuting to Santa Teresa to eat. Restaurants in Santa Teresa are fantastic and so I would simply stay there as we did earlier in the break rather stay at Moana. If only this could offer a decent food offerings with it's view it would be unrivalled.
