Ratings based on 877 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
Very clean , comfortable beds and pillows
by A verified traveler from Mississauga
Posted 14 Jan 2025
Great property, very nice and clean rooms. Quick and convenient check in & checkout.
Staff, nice, helpful, respectful, ready to help…we will be back for sure.
Highly recommend!!
by A verified traveler
Posted 7 Jan 2025
Staff was amazing
Comment from Hotel Management
8 Jan 2025 by Jonathan RediResponse Specialist, Hotel Management
Dear Donna, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ & Suites Malone. It was great to read that you were pleased with the service provided by our staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Jan 2025
by A verified traveler from Sodus
Posted 6 Jan 2025
by A verified traveler
Posted 30 Dec 2024
Always clean and comfy for a quick stop.
by A verified traveler
Posted 28 Dec 2024
So loud we could barely sleep, even though the bed was comfortable and room was clean. The windows need to be more soundproof
Comment from Hotel Management
16 Jan 2025 by LaTunde RediResponse Specialist, Hotel Management
Dear Chris, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ & Suites Malone. At Red Roof we are happy to know that the bed was comfortable and the room was clean. However, regarding the inconvenience due to the loudness you encountered and all other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, LaTundeRed Roof Management RediResponse Specialist
by A verified traveler from Sodus
Posted 27 Dec 2024
Everything is fine except the smell of cigarettes in the hallways
Comment from Hotel Management
15 Jan 2025 by Sanesha RediResponse Specialist, Hotel Management
Hello Silvia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ & Suites Malone. It's great to see you enjoyed your stay, resulting in a 4/5 score. Regarding the unpleasant odor, I do apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Dec 2024
Convienient location for my trip. Hotel very clean and staff was courteous
Comment from Hotel Management
23 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the Red Roof Plus+ & Suites Malone. Diane, I am glad to hear that you found our location to be convenient, our hotel to be very clean, and the other kind remarks mentioned, resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Diane, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Dec 2024
Staff was incredible.
Comment from Hotel Management
23 Dec 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Edward, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Plus+ & Suites Malone. I am happy to hear that our staff was incredible, resulting in a 5/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Thank you again for your kind words. We hope to continue to provide great experiences for you. Sincerely,SharmaRed Roof Management RediResponse Specialist
