Ratings based on 2 Verified Reviews

3.5 out of 5
4.0 Room cleanliness
4.0 Room comfort
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Nov 2021 on Hotels
2 out of 5
by A verified traveler

Disappointed

Posted 14 Feb 2021 on Hotels
Unusually late check-in time (after 17:00) and early check-out (before 10 am.). One way communication, no reply on my e-mail. Studio is on the ground level with entrance directly from the street. This is not mentioned in the room spec presented on the hotels.com webpage. Pictures for this room are not showing this either. If I had known this I would've taken another hotel. Apparently due to being located on the ground level room temperature (during cold season) is lower than what is needed to feel comfortable. For the same reason windows are partly covered with a film, which makes the room less light friendly. Additionally, windows are in a shadow of the near standing building across the street. The room is spacious enough for one person. Furniture is practical. Kitchen is equipped with the needed kitchenware. Wi-Fi connection instruction is like reading a detective book. Needs some simplification. Shower room needs some thorough cleaning - there are signs of mold there. Guests are instructed that they need to clean before they leave the apartment, even though "departure cleaning" is included. Additionally, guests are warned that they will be charged of at least extra 350 sek (excl. taxes) if the departure checklist is not fulfilled. Summary - not a pleasant experience, disappointed.
Comment from Hotel Management
16 Feb 2021 by Anna - Företagsbostäder, Hotel Management
Dear Arman, We are sorry to hear that you are disappointed with your stay at Fregattgatan. My collegues at Guestservice will send you a private e-mail. Best regards Anna, Företagsbostäder