Ratings based on 50 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Staff was professional and friendly.
Hotel was on the water
Rooms were kept clean
Comment from Hotel Management
6 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Jacqueline, Thank you very much for your kind review.Your words paint a picture of the very essence we strive for – a seamless blend of Mediterranean flair and homey ambiance. We're thrilled to hear that our team's professionalism and warmth resonated with you, and that you enjoyed the soothing whispers of the sea from our doorstep. It's delightful to know that the cleanliness of our rooms met your expectations, providing a sanctuary of unconventional comforts during your stay. Celebrating your satisfaction with our room amenities and overall hotel condition is like a dance to the rhythm of beach club beats – absolutely joyous!It would be a pleasure to welcome you back. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 29 Oct 2024
Nice ocean view but noisy till midnight.
Comment from Hotel Management
31 Oct 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear guest,Thank you for taking the time to share your review.It's delightful to hear that our service met your expectations and that you enjoyed the room amenities, embracing the homey ambiance we strive for. Your commendation on the cleanliness and overall condition of the hotel brings a Mediterranean flair to our day. However, it seems the symphony of beach club beats reached your room past sunset. Our accommodations are designed with soundproofing for peaceful nights, and while the vibrant energy of Palmanova beach is at the heart of our community vibe, we understand the importance of a tranquil retreat. For your next stay, we'd be happy to reserve a room on a higher floor or the serene backside, ensuring you're wrapped in the unconventional comforts of silence.We hope we will have the opportunity to see you again in the future. Best regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 26 Oct 2024
Excellent service and a delicious complimentary breakfast
Comment from Hotel Management
27 Oct 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Juana, Thank you very much for your kind review.It's delightful to hear that you enjoyed our complimentary breakfast, where the gastronomic joy of Mediterranean flavors greets the morning sun. Your commendations on our room's cleanliness and the hotel's condition reflect our dedication to offering an organic design and homey ambiance that resonates with our guests. We're also thrilled that the service provided by our team met your high standards, ensuring your stay was imbued with the local culture infusion that we pride ourselves on.It would be a pleasure to welcome you back. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 26 Sep 2024
the food & the property was fantastic
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Jessica, Thank you very much for your kind review.It's heartwarming to hear that the gastronomic joy at our Beso Beach Mallorca captivated your taste buds with its Basque-Mediterranean flavors. We're also thrilled that the property's organic design and local culture infusion provided a backdrop for your fantastic experience. Our team takes great pride in maintaining our Mediterranean flair through every corner of the hotel, ensuring that the room cleanliness and amenities contribute to an unconventional comfort that feels like a homey ambiance. Remember, our Mediterranean patio is always open for you to relish a specialty coffee or two!It would be a pleasure to welcome you back. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 15 Sep 2024
staff was friendly and really cared about my stay
Comment from Hotel Management
17 Sep 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Cynthia, Thank you very much for your kind review.Your kind words about our team's friendliness truly capture the homey ambiance we strive for; it's like a warm Mediterranean breeze that uplifts the spirit. Delighted to hear that the room cleanliness and hotel condition met the dreamy standards of our recently renovated haven – it seems the DreamMaker mattress provided the perfect cloud for your siesta! And the service? Well, it's the heart and soul of our organic design, ensuring every moment is infused with that authentic Mediterranean flair. Our team takes pride in crafting a community vibe where every guest feels like part of the Zel family.It would be a pleasure to welcome you back. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 13 Sep 2024
Nice property, would stay again.
Comment from Hotel Management
17 Sep 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Roland, Thank you very much for this kind review of your recent stay.Your recognition of our service as top-notch warms us like a Mediterranean sun, and it’s thrilling to know you relished the homey ambiance we strive to provide. It seems our gastronomic joy at BESO Beach Mallorca left a savory impression, which delights us to no end! On the other hand, we noticed your room cleanliness and hotel condition didn't quite match your expectations to the fullest. While we always aim for perfection, sometimes our Mediterranean flair might miss a spot. Rest assured, our team is always on hand to ensure any wrinkle is ironed out with the same zeal we put into our acrobatic yoga sessions. We're glad that the unconventional comforts of our room amenities contributed to your overall positive experience, blending the organic design of your living space with the convenience of modern life.We look forward to seeing you again soon.Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 7 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Overall, we had a great time at Zel Mallorca. Checkin process and staff, and Beso beach staff was excellent. The prices at the main restaurant (not Beso beach) were extremely overpriced with poor options and staff could do better (compared to Beso beach staff).
Comment from Hotel Management
4 Sep 2024 by Belén Rodríguez, Voice of Customer Coordinator, Hotel Management
Dear Cenk, Thank you for taking the time to share your review. We're thrilled to hear that you enjoyed our seamless check-in process and found our staff at Beso Beach to be excellent—it's all about that Mediterranean flair and a community vibe! We are always open to suggestions on how we might further improve our guests' dining experience and appreciate your comment which will be reviewed with the relevant manager.On a brighter note, we’re glad you appreciated the 100% cleanliness and overall condition of our hotel—our team works hard to create that homey ambiance for you!We hope we will have the opportunity to see you again in the future.Best regards, Belén Rodríguez, Voice of Customer Coordinator
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 22 Aug 2024
Fun beach hotel - amazing DJ resto area. Beach is ok- public. Concierge very helpful.
Comment from Hotel Management
25 Aug 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Debbie, Thank you very much for your kind review.It's music to our ears to hear you enjoyed the vibrant beach club beats and our amazing DJ resto area, truly a taste of the Mediterranean flair we're so proud of. Our team is thrilled that the concierge service hit the right note with you, always eager to provide that homey ambiance and local culture infusion we cherish. We're also over the moon that the cleanliness of your room met your impeccable standards, reflecting our commitment to unconventional comforts.While we're glad you found the beach to our liking, we'd love to remind you that with our prime beachfront location, every grain of sand is sprinkled with that community vibe, even if it's part of a public beach. If there's ever a pebble in your shoe or a concern that we can address to elevate your experience from an 80% to a perfect score, our dedicated team is on it faster than a seagull on a chip!And speaking of scores, we aspire to delight every sense, not just with gastronomic joy but with every facet of your stay. Your satisfaction is the canvas to our masterpiece, and we're constantly adding strokes to perfect it.It would be a pleasure to welcome you back. Best wishes,Laura López, Voice of Customer Coordinator
