Ratings based on 411 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Loved our stay here. Food was excellent and catered very well for Gluten Free guests. Hotel clean and tidy and all the staff friendly and approachable. Kids Club was available but aimed more towards younger chilldren. Yes there is building work next door but when round the pool, you can't hear or see it. Swimming pools on the cooler side, even the heated ones, but this didnt stop us using them daily. Short walk to the beach and local shops, great family hotel, felt very safe walking around the area during the day and evening.
by A verified traveler
Posted 19 Oct 2024
Staff were very helpful and very friendly. The food was very good in the restaurant.
We were however given an initial room
Which did not reflect my email correspondence or my request at all - in fact far from it. This resulted in a lot of upheavel the following morning. We had a lot of luggage as we had a baby with us.
The original room was dark and dingey near the loud evening entertainment- the hotel also placed our baby for dangerously under a hanging/suspended television. Very dangerous!!
There was also an exposed wire box on the patio door which connected between the door and frame for the air conditioning. Very dangerous as the wires were showing and accessible.
We paid extra to move rooms and this room was excellent.
by A verified traveler
Posted 5 Nov 2023
The children’s playground backs off to the car park. There’s a very low fence with a small gate. The parking area has a gate that backs off to a main road. Any child can walk off and anyone can walk in to the the playground. It is unsafe for children to play freely.
Comment from Hotel Management
16 Nov 2023 by Marco Heitinga
Zafiro Palmanova, General Manager, Hotel Management
Dear Gorete,We appreciate your concerns regarding the children's playground and its proximity to the car park. The safety of our guests, especially children, is of utmost importance to us. We will review the current setup and consider implementing additional safety measures to ensure a secure play area for our young guests. We apologize for any inconvenience this may have caused during your stay.I do hope we can welcome you again in the future.Kindest regards,Marco HeitingaZafiro Palmanova, General Manager
by A verified traveler
Posted 31 Oct 2023
Great place for family with kids. Lots of fun for them. Rooms are also great big with lots of space.
by A verified traveler
Posted 29 Oct 2023
Families with children can choose this hotel. For us who don’t have children it was a bit noisy.
The food was really good
by A verified traveler
Posted 29 Aug 2023
by A verified traveler
Chilled girls break.
Posted 3 May 2023 on HotelsHotel was absolutely spotless. Constantly being cleaned. Very modern hotel with fantastic facilities, we were in a penthouse suite with its own hot-tub...just fabulous.
by A verified traveler
Posted 13 Apr 2023
This was our third visit to Zafiro Palmanova. This year we were disappointed. Our room was adjacent to a neighbouring hotel with wry loud entertainment well into the night. Our children couldn’t sleep until 1am. The room lacked the finishing touches: very poor water pressure, toilet flush faulty, no dish cloths/sponges. We asked for spare towels as room service didn’t arrive one day- took 6 hours.
Comment from Hotel Management
17 Apr 2023 by Marco Heitinga
Zafiro Palmanova, General Manager, Hotel Management
Dear Emma,Thank you for taking the time to leave us a review following your recent stay with us. We regret that you were not satisfied with your stay and are very sorry. We urge guests to let us know of any issues at the time so we can rectify them immediately, our team would be happy to offer a quieter room, should one be available.We would love to have another chance to surprise you once again in the future. Marco HeitingaZafiro Palmanova, General Manager
by A verified traveler
Posted 29 Oct 2022 on Hotels
by A verified traveler
Posted 15 Oct 2022
Overall the property was very nice however we could all of the movement of other guests in the hallways from our room. We also could hear the entertainment every night from our room which was really loud. Rooms are not sound proof at all.
Comment from Hotel Management
17 Oct 2022 by Marco Heitinga
Zafiro Palmanova, General Manager, Hotel Management
Dear Guest,Thank you for taking some of your valuable time to share your impressions about our hotel.We are pleased you had an enjoyable stay and are very sorry for any inconvenience. Please don't hesitate to inform our reception team of any issues you may encounter as they are always ready to try and find an adequate solution or take the necessary action.We look forward to welcoming you back soon.Marco HeitingaZafiro Palmanova, General Manager
