Ratings based on 177 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
Beautiful hotel kept to high standard. Quite perfect for relaxing holiday. I would definitely return
Comment from Hotel Management
4 Oct 2024 by Universal Perla Team, Hotel Management
Dear guest,Thank you very much for leaving this review. It has been a pleasure to have you among us and we hope to see you again at Universal Perla!Sincerely,
by A verified traveler
Posted 25 Aug 2024
Was a good stay. Friendly staff, nice location and the breakfasts were excellent.
Comment from Hotel Management
25 Sep 2024 by Universal Perla Team, Hotel Management
Dear guest,Thank you very much for leaving this review. It has been a pleasure to have you among us and we hope to see you again at Universal Perla!Sincerely,
by A verified traveler
Posted 30 Jul 2024 on Hotels
The hotel is very clean and in perfect location. Staff are brilliant and soo helpful. We had breakfast which was good.
Comment from Hotel Management
25 Sep 2024 by Universal Perla Team, Hotel Management
Dear guest,Thank you very much for leaving this review. It has been a pleasure to have you among us and we hope to see you again at Universal Perla!Sincerely,
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
25 Sep 2024 by Universal Perla Team, Hotel Management
Dear guest,Thank you very much for leaving this review. It has been a pleasure to have you among us and we hope to see you again at Universal Perla!Sincerely,
by A verified traveler
Posted 12 Jul 2024
No parking was a pain. Chamber maids did not change drinking glasses. Patio covered in sand.
Comment from Hotel Management
25 Sep 2024 by Universal Perla Team, Hotel Management
Dear guest, Thank you very much for taking the time to leave this review since we will use all the information to improve our Hotel. It has been a pleasure to have you among us and we hope to see you again at Universal Perla!Sincerely,
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
25 Sep 2024 by Universal Perla Team, Hotel Management
Dear guest,Thank you very much for leaving this review. It has been a pleasure to have you among us and we hope to see you again at Universal Perla!Sincerely,
by A verified traveler
Great location, aircon and soundproofing needed
Posted 13 May 2024 on HotelsThe hotel is in a great location, we chose B & B rather than all inclusive and the breakfasts were good, always plenty of choice.
The staff were lovely. The pool is small which could cause a problem in peak season but it was fine while we were there.
The two issues we had were;
1. Aircon- outside of peak season there is no aircon in the rooms. The staff said it was because people complained it was too cold and it wasn’t needed. It was 25° during the day, aircon would be nice.
2. Soundproofing, or rather the lack of it. You could hear every sound from the corridor and other rooms, this was especially a problem when you had people getting up at 6 or 7am (a lot of the guests were older and most seemed to be early risers) doors slamming, showers running, etc.
Comment from Hotel Management
25 Sep 2024 by Universal Perla Team, Hotel Management
Dear guest, Thank you very much for taking the time to leave this review since we will use all the information to improve our Hotel. It has been a pleasure to have you among us and we hope to see you again at Universal Perla!Sincerely,
by A verified traveler
Posted 17 Jul 2023
Overall a nice stay, reception staff was very friendly on arrival and made sure we understand all the facilities from the hotel. Breakfast was okay, swimming pool was quite basic so we didn't spend any time there but headed to the beach instead, which was convenient as the hotel is right next to it. However the check out did let down our overall experience as there was only one staff at the reception at the check out peak hours (11am), she had to manage guests inquiries, guests wanting exchange of pool towels, plus the numerous people in the queue waiting to check out ....
Comment from Hotel Management
17 Jul 2023 by Universal Hotel Perla, Hotel Management
Dear Ivy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 23 Jun 2023 on Hotels
Comment from Hotel Management
25 Jun 2023 by Universal Hotel Perla, Hotel Management
Dear Allan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler from Arlington
Posted 31 Jul 2022
The room was filthy, they had plumbing issues that led to no water and the property is in a very desolate area.
Comment from Hotel Management
31 Jul 2022 by Universal Hotel Perla, Hotel Management
We thank you very much for taking the time to evaluate our hotel.
We are very sorry for the inconvenience caused by the failure you had after 15 minutes without water.
We are also sorry that you did not like the area where the hotel is located, it is one of the values that our clients appreciate, tranquility.
Receive a cordial greeting and greetings to the baby
