Ratings based on 140 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
11 Nov 2024 by The Donna Portals Team, Hotel Management
Estimado Martin,¡Muchísimas gracias por calificarnos con 5 estrellas! Nos alegra mucho saber que su estancia fue tan satisfactoria. Su valoración es el mejor reconocimiento para todo nuestro equipo.Esperamos poder darle la bienvenida nuevamente muy pronto.Saludos cordiales,
by A verified traveler
Posted 30 Oct 2024
Great property but lifts are slow and a little old. Spa is great!
Comment from Hotel Management
31 Oct 2024 by Thank you for your valuable feedback, Hotel Management
Dear Ms. Hayley,We’re thrilled to hear you enjoyed our spa facilities—it’s wonderful to know that it made your stay even more relaxing. We appreciate your comments regarding the lifts and will take them into account as we continuously work to enhance our guests' experience. Your comfort is our priority, and we hope to welcome you back for an even better experience on your next visit!Warm regards,The Donna Portals Team
by A verified traveler
Posted 8 Oct 2024
Fantastic hotel, facilities and location. Junior suite was an excellent size.
Comment from Hotel Management
17 Oct 2024 by The Donna Portals Team, Hotel Management
Dear Kate, Thank you so much for your fantastic review! We’re thrilled to hear you enjoyed our facilities and location. It’s great to know that the Junior Suite was to your liking and that you found the size comfortable. We look forward to welcoming you back again soon!Kind regards,
by A verified traveler
Posted 25 Sep 2024
Service was unmatched, wish we could stay longer!
Comment from Hotel Management
28 Sep 2024 by The Donna Portals Team, Hotel Management
Dear YardenThank you for your fantastic feedback! We are so glad to hear that you enjoyed your stay and found our service unmatched. Your kind words mean a lot to us!We would love to welcome you back for a longer visit next time. We hope to see you again soon!Best regards,
by A verified traveler from San Diego
Posted 17 Sep 2024
It was the location ever.
Comment from Hotel Management
28 Sep 2024 by The Donna Portals Team, Hotel Management
Dear Steven,Thank you for your review! We're delighted to hear that you loved our location. It’s wonderful to know that it contributed to your experience.We hope to welcome you back soon to enjoy more of what our hotel and its surroundings have to offer!Best regards,
by A verified traveler from london
Posted 4 Sep 2024
Great location
Comment from Hotel Management
29 Sep 2024 by The Donna Portals Team, Hotel Management
Dear Mohammad, Thank you for your review! We’re thrilled to hear you enjoyed our great location.We hope you had the chance to make the most of everything the area has to offer. We look forward to welcoming you back soon for another wonderful stay!Kind regards,
by A verified traveler
Posted 2 Sep 2024
Ants in bedroom and bed
After being reported and room "cleaned" ants still present.
Outside power washed and water entered room.
Lack of handrails at outside steps for anyone needing that assistance.
Comment from Hotel Management
29 Sep 2024 by The Donna Portals Team, Hotel Management
Dear Alan, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Please know that we take matters like these seriously and will immediately review our pest control procedures and cleaning protocols to ensure this doesn’t happen again. Regarding the water entry and handrails, we are addressing these concerns with our maintenance team to improve the safety and comfort of our guests. We truly appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future.Kind regards,
by A verified traveler
Posted 3 Aug 2024
by A verified traveler
Posted 25 Jul 2024
Really enjoyed our stay, beautiful mediterranean colors mixed with avant garde deco. Breakfast downstairs really good!
by A verified traveler
Posted 14 Jul 2024
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish.
Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional.
The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came.
Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead.
The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach.
This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
