Ratings based on 176 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great for kids
Posted 11 May 2024 on HotelsIt’s a great place for kids, the whole experience is centered around children and family fun. The staff are very nice and the setup very safe.
I am giving a bit low rating because the food wasn’t great despite the variety, but that taste could do with an improvement.
Comment from Hotel Management
19 May 2024 by Guest Experience Team, Hotel Management
Dear Sir,Thank you for sharing your experience with us.We're thrilled to hear that your family enjoyed the vibrant Sol Tribe atmosphere and found the hotel setup to be secure and enjoyable for your little adventurers. It's always our goal to create a space where all tribes are welcome and every family member can embark on a journey of fun and discovery.However, we're sorry to hear that the diverse cuisine did not meet your gastronomic expectations. While our chefs strive to provide a creative array of tempting options across our restaurants, we understand that there's always room for improvement.We appreciate your feedback on the room cleanliness and hotel condition, and we're delighted to know these aspects contributed to a comfortable stay for you.We are looking forward to welcoming you again. All the best!Guest Experience Team
by A verified traveler
Family Easter break
Posted 16 Apr 2024 on HotelsEverything the kids needed , was a great family place to stay .
Comment from Hotel Management
24 Apr 2024 by Guest Experience Team, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We work very hard to provide a memorable experience for our guests, and we are delighted you enjoyed your experience with us. Your positive feedback encourages us to continue upholding our high standards of service.Our proposal of value is to be a family hotel focused on children. It would be a pleasure to welcome you back. Best wishes,Guest Experience Team
by A verified traveler
Posted 30 Aug 2023
by A verified traveler from Manchester
Posted 28 Aug 2020
Come home from here yesterday, food wasn’t the best it was very repetitive and could tell it was all cheap. We ate out quite a lot of times because it wasn’t appetising after being there for 10 days I was ready to come home.
The small and large pool kept cutting everyone’s feet so there was blood everywhere which isn’t very hygienic. I did report this to the life guards numerous times as they had to put stuff on the kids feet but they didn’t seem very bothered.
The rooms wasn’t cleaned by the cleaners all they did was make the beds and if you didn’t get up by 9 and have it done then it wouldn’t be made. I wasn’t really happy with this as my 6 year old spilled drinks on the floor so it was sticky and we had been to the beach a few times so there was sand on the floor.
The entertainment was really poor only 1 good show the whole 10 days.
On a plus side the kids really enjoyed it the splash park is brilliant, the crazy golf, upside down house and 4D cinema etc was brilliant.
Considering we went in these circumstances it was really good close to the town so plenty places to go and eat out and the beach is a 5 minute walk away. Glad I didn’t go when the strip is open as we are quite close to it so could even here the music coming from a few places that was open. Would of been shocking if the strip was open so wouldn’t advise going when it all re opens properly.
The hotel is very noisy as night as in people maybe people need to be considerate when it’s late.
by A verified traveler from Manchester
Posted 20 Aug 2020
The hotel is excellent for families , just got home from a 5 day stay, really impressed especially during the covid crisis , the hotel is lovely , drinks are good , entertainment is good , the only issue was the mask situation which is really irritating .
Food was ok ... had a brilliant time and will defiantly be returning next year hopefully by then things will be back to some sort of normal
by A verified traveler from Coventry, England.
Posted 24 Oct 2019
Fantastic hotel for anyone with a young family. I’ve been twice this year with my 6-year old son. He loved the water park when we came in April. It was closed when we were here this week so we visited all the other attractions we didn’t get to see the last time. He lived it.
by A verified traveler
Kids love everything.
Posted 4 Sep 2019 on HotelsFrom day 1 to the end of our stay everytjing was great. My kids loved it. We will definitely go back.
Negative part was we have 2 rooms the otther rooms aircon does not work so we all slept in one room but overall everyrthing was wonderful
by A verified traveler
Posted 28 Jul 2019
Exceptional property. Food, staff are brilliant. The only realy thing I can say is be ready for the noise outside.. it has nothing to do with the hotel its the other hotels guest near the property which is to be expeted when you are in Magaluf. Recommended when you have children they have everything children will enjoy.
by A verified traveler
I want go back there
Posted 25 Jun 2019 on HotelsFood was awful,some staff was rude,the swimming pull open 10 close ,some good amenities,good hotel location
by A verified traveler
Posted 5 Jun 2019
