Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 29 Aug 2024
by A verified traveler
Posted 9 Aug 2024
We stayed one night before getting ferry from Alcúdia and they gave us a very small room in H block at the furthest point away from main areas.
Restaurant in adults only area was good for dinner and breakfast. Have stayed before a few years ago for two nights and experience was completely different room much better.
by A verified traveler
Posted 7 Aug 2024
Thoroughly enjoyed the stay here. We thought the food, the staff and hotel where excellent. When going away we always like to book multiple stays at different locations. We spent 5 nights here and this was our top hotel this summer put of the 4. We will be coming back here in the future.
by A verified traveler
Posted 30 Jul 2024
Me and my family recently stayed here and while the overall experience was pleasant, there was a significant issue that left me somewhat disappointed. Due to a global Windows outage issue, my flight was cancelled, causing me to arrive at the hotel a night later than planned. I encountered many difficulties during my travel and informed the hotel of my situation.
Despite my hotel booking agency requesting a one-night refund on my behalf, the hotel was very strict about their policy and did not accommodate the request. While I understand that they were not obligated to provide a refund, I was hoping for a small gesture or acknowledgment of the challenges I faced. A simple token of goodwill would have greatly improved my perception and made me feel more valued as a guest.
Aside from this, the hotel amenities were good, the staff was professional, and the room was comfortable. However, this experience left me feeling that the hotel could have shown more empathy and concern for their guests’ experiences, especially under such stressful circumstances.
by A verified traveler
Posted 9 Jul 2024
Gem of a resort! We stayed for a week with family (teenaged children) for a mix of tennis, cycling, and exploring the island. Depending on what you are looking for, this is a great spot. Rent a car and you are minutes to Port de Pollenca or Alcudia - both fabulous for a bit of local shopping and dining. Palma is less than an hour away, and Soller is about 45 minutes. Rooms were large enough, with tons of storage for gear & clothes. Do NOT eat at the resort for anything other than the included breakfast - dinner is over-priced and awful. If you rent a car there is parking, but the spots are super super tight, which was the norm anywhere we went. We were not on the resort much, but the adults only area was nice, and the kids pool looked equally nice (and much bigger). Staff was great, and if you book tennis lessons definitely ask for Simon - fabulous instructor and had great insights on where to eat a visit. And if you cycle, I rented a bike via the hotel website which was fabulous. Cap de Formentor is 15 minutes away, Coll de Sa Batalla was great, and if you have the legs keep going to Sa Calobra. Would absolutely stay here again!
by A verified traveler
Posted 21 May 2024 on Hotels
Comment from Hotel Management
23 May 2024 by The Hotel Manager, Hotel Management
Dear Guest. Thanks for your rating.We hope to see you againKind regards
by A verified traveler
Lovely hotel with nature reserve views
Posted 21 May 2024 on HotelsLovely stay, good location for accessing what the island has to offer, be that beach or mountain, descent buffet offering and we loved the hide on the nature reserve out the back of the hotel, each morning we watched kingfishers, marsh harrier and many warblers across the marshland, very beautiful!
Comment from Hotel Management
23 May 2024 by The Hotel Manager, Hotel Management
Dear Guest.Many sincere thanks for your kind review.I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met.Thank you once again for choosing to stay with us, and we look forward to welcoming you back very soon. Kind regards,Hotel Manager
by A verified traveler
Posted 10 May 2024 on Hotels
4th time I’ve been there and generally would highly recommend. Although worth noting, buying through a third party, the Spa isn’t included.
Unfortunate the air con wasn’t working very well and they had to break into my room due to the electronic lock system not working.
Spa is excellent. 👍
Comment from Hotel Management
23 May 2024 by Hotel Manager, Hotel Management
Dear Guest.Thank you for your comment about your stay in our hotel. For improve our service, we value every feedback.We hope to see you againKind regards
by A verified traveler
Posted 26 Apr 2024
Great venue for groups and families alike. Lots to do onsite, good bus service, friendly staff, easy check in and check out. WE will be back!
Comment from Hotel Management
2 May 2024 by The Hotel Manager, Hotel Management
We are very glad that you enjoyed your holiday. We work so that you always get the maximum satisfaction. We have no doubt that we will see you again in our hotel very soon.Best regards
