Ratings based on 28 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
15 Aug 2024 by Alejandra, Hotel Management
Hello Akihiko,Thank you very much for your great score of your stay!We are glad you enjoyed it.See you soon!
by A verified traveler
Posted 30 Jul 2024
Comment from Hotel Management
15 Aug 2024 by Alejandra, Hotel Management
Hello Bogdan,Thank you very much for your great score of your stay!We are glad you enjoyed it.See you soon!
by A verified traveler
Posted 3 Jun 2024
We absolutely loved the location of this beautifully designed hotel. It was perfect for our stay (with small kids) and the hotel staff was very nice and accommodating.
Comment from Hotel Management
4 Jun 2024 by Front Desk, Hotel Management
Dear Alesha,Thank you so much for your wonderful review! We're thrilled to hear that you loved the location and design of our hotel. It’s fantastic to know that it was perfect for your stay with your small children, and that our staff was able to make your visit enjoyable.We look forward to welcoming you and your family back in the future!Best regards,
by A verified traveler
Posted 10 Sep 2023
Wonderful little boutique suites in a central but quiet location. Immaculately designed with everything you could possibly need. Fabulous culture, shopping and dining on your doorstep
Comment from Hotel Management
10 Sep 2023 by Front Desk, Hotel Management
Hi Christopher,Thank you for the great review! We're happy you enjoyed your stay and our location. If you ever come back, feel free to reach out for anything you need.Have a nice day!
by A verified traveler
Posted 17 Jun 2023 on Ebookers
Suite (standard): much much smaller than pictures suggest. Also there was a sign on our bedroom window (door with Juliet balcony) that we weren’t allowed to open it so not only could we not access the balcony, but we couldn’t open the shutters behind it, meaning that we had no natural light in the bedroom. Really annoying.
Guest benefits: only on the last day did we spot the poster about free drinks in the bar 6-7pm for guests. Would have been nice if we had actually been told about this.
Baby cot: biggest grievance. Firstly, we had to
Pay 35 euros PER NIGHT for a travel cot. Not even a proper cot. You can buy them for cheaper than that. I actually can’t believe I agreed to it (I swear the listing said travel cot free, proper cot paid for). But most angering was that the mattress was too small for the cot so our baby was falling into the sides each evening. I slept so badly because I kept waking to check him on the monitor and having to go in and move him. Really stressful. It is surely not meeting the required standards. When I told reception, they told me they would tell management (I’ve not heard), and then still proceeded to charge me. It’s as if they didn’t hear anything I told them! Pretty shocking. I really hope they make a change for future guests.
Comment from Hotel Management
25 Jun 2023 by Front Desk, Hotel Management
Hi Emily,We are sorry that you were not satisfied with your stay so we would like to provide further clarification:As our manager communicated via Expedia chat on June 19th (two days after your check-out):The price for the baby cot was communicated to you in advance. We have a fixed price for the cot, which is clearly stated in our listings. You can find this information in the "Children and extra beds" section. We also mentioned the exact square footage of the room in the listings.We would like to emphasize that our cots have been used by numerous guests without any issues. We take the safety and comfort of our guests very seriously.Unfortunately, we were not informed of these problems during your stay until check-out, which prevented us from resolving them and assist you in finding a suitable solution.We assure you that these issues could have been addressed and resolved if we had received the information from you on the first day of your stay.Regarding the bedroom window and balcony access, we apologize for any inconvenience caused by the sign restricting their use.We strive to offer a comfortable and enjoyable experience for our guests, and we value your feedback.Best regards,
by A verified traveler
Posted 13 Sep 2022
by A verified traveler from West University Place
Posted 18 Jun 2022
This is an incredible hotel in old town. Nestled right between the Castle and the cathedral, you won’t get a better location. Walk to all of the shopping, restaurants and nightlife. The interior design is exquisite and the people who work there are so nice. I will stay here again.
Comment from Hotel Management
18 Jun 2022 by Front Desk, Hotel Management
Hi Lea,
Thank you for taking the time to write a review!
We are glad to hear that you enjoyed your stay at Ocho Suites & Kitchen. I will make sure to share your kind comments with the rest of the team.
You and your beautiful family are always welcome here :)
Looking forward to welcoming you again!
by A verified traveler
Posted 16 May 2022
Ocho suites is a MUST STAY! We went on a girls trip and absolutely loved it. Spacious, clean, modern with very cool features. LOVED the location. Tons of restaurants in the area and in the center of all the action, but not on a loud street. Staff was fabulous (and they give you a welcome drink and the cute bar downstairs). One of my favorite places I've ever stayed.
Comment from Hotel Management
16 May 2022 by Front desk, Hotel Management
Dear Hayley,
Thank you so much for taking the time to write a review!
We are so happy to hear that you enjoyed your stay with us, your kind comments means the world to us!
I will be sure to share your feedback with the rest of the team. They love to know that customers leave happy with their service.
We look forward to seeing you again next time!
Front Desk Management
by A verified traveler
Posted 22 Mar 2022
Their idea is sound; there execution still has glitches; but I have NO doubt their wonderful staff will work out these issues. The staff was super receptive of feedback and the very next day fixed most of the issues. Thank you for having us Ocho :-)
Comment from Hotel Management
22 Mar 2022 by Front desk, Hotel Management
Dear Aaronn,
Thank you for taking the time to write a review!
We always want to improve and make sure our costumers feel comfortable in their home away from home, so if something needs to be change we immediately take action to improve the experience.
Again thank you, we look forward to welcoming you again at Ocho!
Can't wait to smell that special candles :)
by A verified traveler
Posted 4 Oct 2020 on Hotels
I had a fantastic weekend break in this apartment, it was immaculately clean, the check in was quick and simple with very friendly staff. Location is great, I recommend this place especially for couples looking to get away,
Comment from Hotel Management
27 Oct 2020 by Alejandra González-Moro, Hotel Management
Dear Paul,
We are really glad to know that you enjoyed your weekend break at Ocho Suites.
Thank you very much for your wonderful and positive review.
Looking forward to welcoming you back soon,
Kindest regards,
Alejandra Gonzalez-Moro
