Ratings based on 296 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 27 Aug 2024
I liked the location, the beach, the taxi service and some menus. I think you could improve some areas like swimming pools, food menu and internet signal.
Comment from Hotel Management
29 Aug 2024 by Guest Experience Manager, Hotel Management
Dear Marcelo,Thank you for your review.We are sorry that some aspects of your stay did not meet your expectations. While we are pleased to offer our guests a variety of food options and we accommodate food intolerances, we understand that our menu selection may not have fully satisfied your preferences. Moreover, we acknowledge your concerns regarding the internet connectivity and are continuously working to ensure that our guests can remain connected with ease throughout their stay. We also take note of your input on our swimming pools and will consider it as we strive to provide excellent facilities.We are delighted that you appreciated the prime location of our resort, with direct access to the beautiful Cala Viñas beach, and our reliable taxi service that ensures convenient transportation for our guests. It is wonderful that you found some of the menus to your liking, reflecting the culinary variety we aim to offer, from international cuisine to themed dinners at Ses Voltes Buffet Restaurant.We hope to welcome you again in the future. Best regards,Guest Experience Manager
by A verified traveler
Posted 16 Jul 2024
More like 2 stars than 4. Property didn’t seem safe, room very basic and smelly, staff lot helpful
We booked especially because of kids facilities but were given a room a building so far from all that is not easy to access with a young child.
Comment from Hotel Management
18 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Maria,We appreciate that you took the time to share your experience with us.We apologize for your stay not meeting all your expectations. It is concerning to hear your thoughts on safety and room conditions, and we take such matters very seriously. We constantly aim to provide accommodations that not only meet but exceed the standards of comfort and hygiene we have set. Moreover, we understand the importance of having facilities that are easily accessible, especially when traveling with children, and we regret to hear that you faced inconvenience in this regard. We are reviewing your feedback to ensure the comfort and satisfaction of all our guests. Finally, we are sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Nonetheless, we are privileged to offer direct access to the stunning Cala Viñas beach, a beautiful location that we hope enhanced your overall experience with its white sandy beach and crystal-clear water.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager
by A verified traveler
Posted 13 Jul 2024 on Hotels
by A verified traveler
Posted 1 Jul 2024
Awful customer service, rude staff who didn't care about our complaints and ho also lied. We were put in a basement room that had no door on the bathroom, not even a door on the toilet. The room looked like it was being renovated and hadn't been finished - there was a rail where a door should have been. The bed linen was cheap and thin. The aircon didn't work properly. The hairdryer didn't work and was poor quality. There was a cockroach in the hallway scuttling around. This is NOT a 4 star hotel, it would barely scrape a 3 star. Staff made no effort to resolve this and we had to complain everyday and take 30mins daily doing this.When I asked for the room to be discounted they said no but they would upgrade us if we visit again. I would certainly never visit this hotel again - unbelievably awful - AVOID! Expedia should not list a hotel that has no doors on the bathroom or toilet - false marketing which is illegal in the UK.
Comment from Hotel Management
3 Jul 2024 by Guest Experience Manager, Hotel Management
Dear Sian,Thank you for taking the time to review your recent stay at our hotel.We are deeply sorry that your stay did not fully meet your expectations. We understand that the condition of your room was not up to the standard we strive to uphold and we regret any inconvenience caused by the air conditioning and hairdryer not functioning properly. We take the presence of pests very seriously and have rigorous procedures in place to ensure our guests' comfort. We are surprised to hear about your experience with the bathroom facilities and would like to clarify that all our rooms, including the bathroom areas, are designed to provide privacy and comfort.We are sincerely sorry that the service did not meet your expectations and are reviewing your comments with our team in order to improve our service. It is disappointing to learn that our efforts to resolve the situation did not meet your satisfaction and we respect your decision regarding future visits.We hope you had the chance to experience our stunning outdoor hot tub with spectacular sea views during your stay. This unique amenity is one of the many features that we are proud to offer at Occidental Cala Viñas.We hope to be able to welcome you back for an improved stay.Kind regards,Guest Experience Manager
by A verified traveler
Posted 27 Jun 2024
by A verified traveler
Posted 21 Jun 2024
by A verified traveler
Posted 15 Jun 2024 on Hotels
by A verified traveler
Posted 27 May 2024 on Hotels
Nice room with amazing views
Comment from Hotel Management
29 May 2024 by Guest Experience Manager, Hotel Management
Dear Margaret,Thank you for your positive feedback.We are delighted to learn that the cleanliness of your room, the condition of our hotel, the service provided by our team, and the comfort of your room all met your expectations and contributed to a memorable experience at Occidental Cala Viñas.It is our pleasure to provide a setting that enhances our guests' stays, from the stunning views to the well-appointed amenities. Your appreciation for the amazing views you enjoyed further motivates us to continue upholding our high standards.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager
