Ratings based on 186 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 25 Oct 2024
Excellent - beautiful rooms and facilities, helpful staff, peaceful area. We loved it
by A verified traveler
Posted 17 Jul 2024
Very good service
Comment from Hotel Management
23 Jul 2024 by Alexandra NEGRESCU (Hotel Manager), Hotel Management
Dear Mr. Nusrat,First of all we would like to thank you for your time and for giving us the highest rating on EXPEDIA.We are delighted to know that you enjoyed your stay at MiM Mallorca and that our services and facilities met your expectations.and that both our services and facilities have met your expectations.We will continue to work hard to offer you the best MIM experience!We look forward to the opportunity to welcome you again in the near future.Best regards,Alexandra NEGRESCU (Hotel Manager)
by A verified traveler
Posted 11 Jul 2024
Beautiful location close to the beach and restaurants
Comment from Hotel Management
12 Jul 2024 by Alexandra NEGRESCU (Hotel Manager), Hotel Management
Dear Mrs. GabrielleThank you very much for your time and for giving us the highest rating.We are delighted to see that you enjoyed your stay in our Hotel, It is a pleasure to know that we managed to meet most of your expectations. We will keep working to offer you the best MiM experience!We truly value your feedback, and we hope to welcome you back in the future for another great holiday.Kind regards,Alexandra NEGRESCU (Hotel Manager)
by A verified traveler
Posted 17 Jun 2024
Pros:
The facilities. The hotel is absolutely stunning. New, modern, and SO clean. We got the room with a full ocean view and it was gorgeous. The wraparound balcony was so fun.
The pool is very nice, with a nice ocean view.
Their rooftop pool is so fun & has a bar
The bathroom had a window overlooking the ocean that opened up and you could hear the waves while showering
Cons:
The staff is very young - agewise and experience-wise. They all seem new and it shows in their hospitality.
We tried 3 alcoholic beverages and they were some of the worst we’ve ever had. I finally ordered a margarita thinking how can you mess up a margarita? But that they did. I got it with no ice, in a martini glass, looking and tasting quite sad. The bar crew is in some deep need of training.
We got the breakfast & dinner plan & I highly recommend you skip. The breakfast was average, but the dinner was just sad and repetitive and often cold.
If you are looking to visit the popular calas on social media, they are all quite far from this location. One day we opted to just hang out at the beach by the hotel to avoid driving and we were very disappointed. There was so much trash in the ocean. Plastic bags, plastic bottles, kids running unsupervised with full bags of food in the ocean which were then falling in & creating more trash.
Comment from Hotel Management
19 Jun 2024 by Toni SOLIVELLAS (Hotel Manager), Hotel Management
Dear Mavhis,first of all I would like to thank you for your time and for giving us such a positive rating.We are dismayed with your words regarding our food and beverage services, we will take note of it, to enhance our service to achieve excellence. It is thanks to comments like yours that we are able to achieve this.We will continue to work towards the best MiM experience!We look forward to the opportunity to welcome you back in the near future and give you the experience you deserve.Best regards,Toni SOLIVELLAS (hotel MANAGER)
by A verified traveler
Posted 14 Jun 2024
They charged us only 3kg very small cabin bag just money maker mind fed up
Comment from Hotel Management
16 Jun 2024 by Hotel MIM Mallorca, Hotel Management
Dear Mr. Kaur, Greetings from Hotel MIM Mallorca!We hope your stay was to your liking and that you enjoyed your well-deserved vacation at our hotel. We understand that it is a mistake to rate the hotel with a 1 out of 5 for the comment you describe about the airline. We are very sorry for what happened with them. We have tried to contact you through the email provided without success. We would appreciate if you could review your comment and rate the hotel and not the airline in this section.Please do not hesitate to contact us with any questions you may have. We look forward to welcoming you in the near future! Best regards, Front Desk Team Hotel MIM Mallorca
by A verified traveler
Posted 24 May 2024
Juan Carlos, front desk and Louisa, services for our room. Both were super friendly and nice and we had a wonderful time
Comment from Hotel Management
26 May 2024 by Toni SOLIVELLAS (Hotel Manager), Hotel Management
Dear Alexis, First of all I would like to thank you for your time and for giving us such a positive feedback about your stay at S'Illot.We are delighted to know that you enjoyed your experience at our hotel and that our services met your expectations. I will share your words with the staff who I am sure will be very happy to know that you enjoyed your stay.We will continue to work hard to offer you the best MIM experience!Looking forward to having the opportunity to welcome you again in the future!Best regards,Toni SOLIVELLAS (hotel MANAGER)
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
18 May 2024 by Toni SOLIVELLAS (Hotel Manager), Hotel Management
Dear HannahThank you very much for your time and for giving us a positive rating.We are delighted to see that you enjoyed your stay in our Hotel, It is a pleasure to know that we managed to meet most of your expectations. We will keep working to offer you the best MiM experience!We truly value your feedback, and we hope to welcome you back in the future for another great holiday.Kind regards,
by A verified traveler
Posted 4 Nov 2023
by A verified traveler
Posted 15 Sep 2023
Great hotel in a nice area of Mallorca. The staff was amazing, very attentive. The restaurant offers a nice dinner buffet with choices for everyone. We enjoyed the Sky Bar 😃
Comment from Hotel Management
16 Sep 2023 by Toni SOLIVELLAS (Hotel Manager), Hotel Management
Dear Silke,First of all I would like to thank you for your time and for giving us such a positive review of your stay at MiM Mallorca.We are delighted to know that you enjoyed your stay and that our services met your expectations. We are honoured to have provided you with the perfect experience.We will continue to work hard to provide you with the best MiM experience!We look forward to having the opportunity to welcome you back in the near future and to repeat your stay with us.Best regards,Toni SOLIVELLAS (hotel MANAGER)
