Ratings based on 388 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2023
Service from staff excellent, always eager to help
Comment from Hotel Management
8 Nov 2023 by Your MLL Blue Bay Hotel Team, Hotel Management
Dear Lynn, Thank you very much for your kind review.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to see you again soon, Kind regards,Your MLL Blue Bay Hotel Team
by A verified traveler
Posted 22 Jul 2023
Nos encantó quedarnos en este hotel. Las personas que trabajan ahí eran muy amables y el desayuno estaba delicioso. Nos trataron muy bien todos los empleados de ahí pero el que se portó muy increíble con nosotros fue Rodrigo. Nos ayudó mucho y nos puso mucha atención y fue muy agradable. Y siempre tenía una sonrisa en su cara. Cualquier cosa que necesitábamos él estaba ahí para ayudarnos. También nos gustó todo lo del hotel porque era muy tranquilo y cerca de todo. Mi mamá y yo recomendamos este hotel.
Comment from Hotel Management
1 Aug 2023 by Your MLL Blue Bay Hotel Team, Hotel Management
Estimada Karla,Muchas gracias por la reseña acerca de su experiencia en MLL Blue Bay Hotel y la inmejorable valoración que ha compartido.Nos alegra saber que disfrutó de su estancia y que nuestro personal, especialmente Rodrigo, fue amable y atento a sus necesidades. Agradecemos sus amables palabras sobre el desayuno delicioso y la tranquilidad del hotel. Nos enorgullecemos de ofrecer un ambiente agradable y cercano a lugares de interés, como la playa de Cala Mayor y el centro de Palma de Mallorca.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Your MLL Blue Bay Hotel Team
by A verified traveler
Posted 18 Jun 2023
Visited number of occasions, staff very helpful and friendly, room cleaned daily, pool area kept very clean
Comment from Hotel Management
22 Jun 2023 by Your MLL Blue Bay Hotel Team, Hotel Management
Dear Lynn,Thank you for positively reviewing your stay.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We also appreciate your mention of our prime location and we are glad it met your needs. We look forward to welcoming you back. Kind regards,Your MLL Blue Bay Hotel Team
by A verified traveler
Posted 10 Jun 2023
I liked that the property was a short driving distance from the Palma ferry port and also had a bus stop near the front door if you plan to take public transit around.
The view from either side of the hotel was very nice; Garden/Sea view or a Mountian view.
The beds were a bit hard for my liking but the bathrooms have been updated nicely.
Comment from Hotel Management
12 Jun 2023 by Your MLL Blue Bay Hotel Team, Hotel Management
Dear Natalie,Thank you for taking the time to share your experience.We are glad that our location was just what you were looking for, however, we regret that you were not fully satisfied with your stay.Our challenge is to make sure that we suit all our guests' tastes; our beds are of high quality, but it is not always possible to get this completely right for everyone.However, we value your feedback, and be assured that your comments have been noted.We look forward to welcoming you back.Best regards,Your MLL Blue Bay Hotel Team
by A verified traveler
Posted 12 Apr 2023
Clean and pleasant
Comment from Hotel Management
24 Apr 2023 by Your MLL Blue Bay Hotel Team, Hotel Management
Dear Nigel, Thank you for your review.We are glad that you had a pleasant stay with us and appreciated our high standards; your satisfaction is our highest reward.We hope to welcome you back.Best wishes,Your MLL Blue Bay Hotel Team
by A verified traveler
Posted 2 Oct 2022 on Hotels
Comment from Hotel Management
3 Oct 2022 by Your MLL Blue Bay Hotel Team, Hotel Management
Dear Ion Cosmin,Thank you for rating your recent stay.We are happy to have met your requirements.We would love to know how we could have improved your experience with us.We look forward to welcoming you again. Best regards,Your MLL Blue Bay Hotel Team
by A verified traveler
Recommended!!
Posted 11 Sep 2022 on HotelsI was slightly worried about our stay due to previous reviews but I needed have worried! Myself and my young son had a lovely stay! Everything was clean that I saw, our room was small, not ultra modern but I feel this is reflected in the price! Comfy clean beds, outstanding staff! Especially the fabulous bar man that went out of his way every day for us including bringing cold water for my son when he was all hot and bothered waiting for a taxi! 10-15min walk with a little person to the beach or to the bus stop to take you into Palma.
One big annoying thing… I didn’t find the big supermarket until the last day! It’s on the main road directly under the hotel hill under a gym. Frustratingly I spent all week buying things from the tiny shops on the way to the beach most of the week!
I have one tiny complaint … travelling alone with a young son exhausted from swimming every night it would have been nice to have had a tiny table on the balcony to use for the odd picnic supper! , our room only had 2 uncomfortable plastic chairs on the balcony.
Overall .. highly recommended for a cheap stay near a beach, with a pool , fantastic breakfast & breakfast staff and the best barman in the world!!, 25 euros from the airport with a 25mins journey, but with a taxi booked through the hotel the return airport taxi trip was nearly 35 euros.
We had a wonderful trip
by A verified traveler
Disappointed 😞
Posted 2 Sep 2022 on HotelsReceptionist on check in wasn't friendly. Room service conditions were not explained. One of the restaurant staff was very rude to me. I was surprised diner did not come with drinks even tap water wasn't provided. I was told I have to buy water and I wasn't allowed to bring my own water. This is ridiculous. This was something they were supposed to highlight to me during the booking and on point of check in.
Also not many meal options provided. Room did not have a fridge under the heatwave.
However room cleanining was on point. This is the only service l was happy with in the hotel.
by A verified traveler
Posted 5 Jul 2022 on Hotels
Comment from Hotel Management
10 Jul 2022 by Your MLL Blue Bay Hotel Team, Hotel Management
Dear Natalie,
Thank you for taking the time to rate your stay with us.
We're sorry your experience hasn't been fully satisfying.
However, we would love to know what would have made your stay even better.
We look forward to welcoming you again. Best regards,
Your MLL Blue Bay Hotel Team
by A verified traveler
Posted 8 Jun 2022
I liked everything, except the lack of shops and restaurants close by as the hotel was on top of a hill. This, however, resulted in amazing views :)
