Ratings based on 330 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dewsbury
Posted 21 Nov 2024
Centrally located,clean beautiful property.
by A verified traveler
Posted 22 Sep 2024
Hotel in a good walking distance feom everything. 10 mins to beach, 2 mins to all restaurants.
Rooms although dated are comfortable and offer everything you need.
Pools indoor and outdoors good. Though outdoor pool not heated and quite cold. Area around pool very nice with movie screen and plenty of seating. No inflatables allowed in pool despite no sign advising. So we wasted 30 euros on kids toys and was told off by lifeguard. Apparently spanish law.
Good services from front reception.
Key is a wristband which was actually super handy.
Overall enoyed stay and would come back.
Comment from Hotel Management
5 Oct 2024 by INTUROTEL CREW, Hotel Management
Dear Joe,First of all, thank you for rating us and giving us your feedback, we really appreciate it. Your feedback helps us to improve. We would like to know that you enjoyed your stay here. As for our pool rules, they are posted next to the pool. We are very sorry if we bothered you with them. We look forward to welcoming you back soon. Kind regards.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
21 Sep 2024 by INTUROTEL CREW, Hotel Management
Estimada Sonia,Muchas gracias por su alta valoración de nuestro hotel, es de agradecer. Esperamos recibirla nuevamente pronto. Atentamente,Dear Sonia,Thank you very much for your high rating of our hotel, it is appreciated. We hope to welcome you again soon. Sincerely,
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
21 Sep 2024 by INTUROTEL CREW, Hotel Management
Dear Sara,Thank you very much for rating hotel service, it is greatly appreciated. We hope to welcome you very soon. Sincerely,
by A verified traveler
Posted 8 Sep 2024
Disfrutamos la estadía, pudimos parquear sin problema e ir a las calas en carro o a pie, muy agradable todo
Comment from Hotel Management
21 Sep 2024 by INTUROTEL CREW, Hotel Management
Estimada Lina, Muchas gracias por valorar nuestro hotel y enviarnos sus comentarios. Estos ayudan a futuros huéspedes a elegir nuestro hotel. Deseamos darle la bienvenida pronto, Atentamente.
by A verified traveler
Such a shame..
Posted 31 Aug 2024 on HotelsFrom talking to many people around the pool this hotel used to be excellent. By the sounds of it there has been a management or ownership change which is undoing a reputation built up over the years. We spoke to one family who had been here 22 times in the last 15 years. This would be their last. Firstly the good - a well laid out hotel with nice pools in a decent location. However, all that is lost when you can’t have a morning or evening swim, and the bar is empty and lacking atmosphere every evening despite the efforts of a singer, thanks to exorbitant drinks prices and the more inviting options elsewhere. Inconsistently applied pool rules ruin the fun in what is a family hotel, with diving and huge inflatable rings allowed but small kids’ toys and lilos not. Service is poor at the desk and the manager unwilling to help when there were issues reported. Bins round the pool regularly overflow and pool towels can only be exchanged in a 90 minute window every other day, issues easily remedied if anyone cared. This should be somewhere we can’t wait to come back to. But it isn’t. And for seemingly most others here just now they won’t be returning either. Such a shame.
Comment from Hotel Management
18 Sep 2024 by INTUROTEL CREW, Hotel Management
Dear customer,Thank you very much for your rating and opinion, it is much appreciated. We are very sorry that you did not like the rules we have at the pool, but what you describe does not correspond to reality, diving is not allowed, jumping is not allowed, large or small mattresses are not allowed, of course swimming is not allowed at 10:30 pm outside of pool hours. However, having fun at the pool should not go against safety, the pool rules have not changed in the last 24 hours.Sincerely,
by A verified traveler
Posted 14 Aug 2024
Hotel was great for kids. We just can’t rate it highly as the air conditioning was AWFUL and should come with a warning- you can’t lower it below 22 degrees and it was the height of summer. None of us slept well the whole week.
We spoke to reception and they just said it was “Spanish cool” and no, we can’t make it any cooler! I am a cold person but this was ridiculous!
Sad as we would have had an amazing week if we had of slept!
Comment from Hotel Management
23 Aug 2024 by INTUROTEL CREW, Hotel Management
Dear guest, thank you for rating our hotel service, we greatly appreciate it. Sincerely. Inturotel Crew
by A verified traveler
Posted 9 Aug 2024
Just back from 10 days at Inturotel Sa Marina and loved, loved, loved it! The property was beautiful and all the staff amazing. I cannot remember everyone’s name but really enjoyed engaging with Elan and Iqbal (I think) in the restaurant and Abel at the front desk. The hotel is spotless and all the staff are extremely friendly and work very hard.
Comment from Hotel Management
23 Aug 2024 by INTUROTEL CREW, Hotel Management
Dear Penny,Thank you for rating our hotel and sending us your comments, we greatly appreciate it. We are very happy to know that you enjoyed your stay here. All our staff will be happy with your review. We hope to welcome you soon. sincerely.
by A verified traveler
Posted 2 Aug 2024
Consistently great hotel, 5 minutes walk from everything in Cala Dor but without the noise. Always very clean.
Comment from Hotel Management
8 Aug 2024 by INTUROTEL CREW, Hotel Management
Dear Zoey,Thank you for rating our hotel so highly and sending us your comments, we greatly appreciate it. Sincerely
by A verified traveler
Posted 15 Jul 2024
Great time. Great staff. Will come back.
Comment from Hotel Management
17 Jul 2024 by INTUROTEL CREW, Hotel Management
Dear Dianne,Your review made us very happy! We look forward to seeing you again.Kind regards from Cala d’Or, Inturotel Crew
