Ratings based on 979 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Great area not to far to centre would stay again.
by A verified traveler
Posted 19 Nov 2024
A good basic stay.
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 10 Oct 2024
Very friendly staff
by A verified traveler
Posted 7 Oct 2024
I love this hotel! It was beautiful and great location too!
by A verified traveler
Posted 1 Oct 2024
This review could have been higher but I’m really disappointed with how the hotel have handled my complaint. I booked this hotel for a special 40th birthday celebration for my friends and I - it was NOT cheap - but we were enticed by the rooftop pool and bar and most importantly: indoor pool and spa! On arrival at the hotel we were not informed of any issues with the spa other than the sauna wasn’t working. However on the Saturday when we actually wanted to use the spa and pool, we were told it was all closed. We mentioned we’d only been told about the sauna, to which we were told “no the whole thing is shut for maintenance”. We received zero communication about this prior to arriving and when we asked the person if they had any suggestions for alternatives she simply suggested going to a bar!!! She was super rude about it and not apologetic in the slightest. Good customer service would have apologised and maybe offered a free cocktail by way of making up for it! We’ve been told subsequently that the spa and indoor pool aren’t part of the room price therefore they won’t offer even a small refund- however I would argue that if you advertise something as an amenity - it absolutely is taken into considerationSo that’s the reason for the poor review. The rooms were nice enough but honestly for the price we paid not special enough. The breakfast was divine - really generous & delicious. The rooftop bar was fab. The pool wasn’t really a pool - you certainly won’t be swimming in it!
Comment from Hotel Management
28 Oct 2024 by Guest Experience Department, Hotel Management
Dear Gabrielle,Thank you very much for taking the time to share your detailed feedback with us. We sincerely apologize for the inconvenience you experienced, particularly as you were celebrating such a significant occasion. We understand your disappointment, especially given the importance of the amenities that were central to your plans.We regret the lack of advance communication regarding the spa closure and any miscommunication about available amenities. It is clear that our service in this instance fell short of the standards we strive to maintain. Please be assured that we will address these matters with the team to improve both the clarity of our guest communications and the level of service we provide, especially in unforeseen situations.While we are pleased to hear that you enjoyed the breakfast and rooftop bar, we recognize that this does not fully compensate for your experience. Should you wish to discuss this further, please feel free to contact us directly. Once again, we appreciate your feedback, which is invaluable in our efforts to continuously enhance our guests’ experiences.Best regards,
by A verified traveler
Posted 23 Sep 2024 on Hotels
Check in experience terrible - took almost half an hour as the staff were just clueless. Room smelt damp. Shower flooded bathroom when used - staff not interested and didn’t even bring spare towels as “housekeeping had gone home”. Aside from these issues (!) stay was ok.
by A verified traveler
Posted 23 Sep 2024 on Hotels
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
INNSIDE Hotel.
Posted 13 Sep 2024 on HotelsWe had a great stay at the hotel, staff are brilliant and the food was excellent. Will definitely stay again if we get back to Palma.
