Ratings based on 55 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Vancouver
Posted 11 Sep 2024
Room was great, staff were nice, very close to the beach, pool was small, the only thing i didn’t like was the area around the hotel, I would have preferred a quieter and more relaxed environment.
Comment from Hotel Management
18 Sep 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Sahar, We would like to thank you for this review about your recent experience in our hotel.It's fabulous to hear our spacious rooms and friendly staff hit the mark for you! And being only a hop, skip, and a jump from the beach is one of our bragging rights – perfect for those who love to have the sand between their toes in a jiffy. Plus, our thoughtful touches to the everyday essentials in our delicately designed rooms ensure you can make the most out of your stay, soaking up that Mediterranean charm.We're sorry to hear the surrounding area didn't whisper sweet nothings of tranquility into your holiday ears. Our vibrant location is a samba of local life and activities, which isn't everyone's cup of tea. But for those who fancy a bit of bustle after a day at the beach or by our admittedly not Olympic-sized pool, it's just the ticket.We're all about creating an atmosphere where you can unwind and be inspired, whether that's through our experts-curated events or simply by basking in the local culture. Remember, next time you're here, our Open Living Lounges await to serve as your serene haven from the lively pulse of Puerto de Alcudia.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 8 Sep 2024
The food at this hotel is awful. There was also children screaming below my room until 10:30 at night.
Comment from Hotel Management
16 Sep 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Savannah, We would like to thank you for this review about your recent experience in our hotel.It's wonderful to hear that our service and hotel condition met your expectations to the fullest—our team aims to make every moment of your stay as enjoyable as the Mediterranean sun! Our room amenities are crafted with those thoughtful touches to the everyday essentials, designed to envelop you in comfort and tranquility. On the flip side, we're sorry to hear about the noise and the food not tickling your taste buds. Our merrymaking at the pool can sometimes extend into the evenings with joyous exuberance, and we hope it didn't dampen your spirits too much. The entire team really hope we can welcome you back on a future occasion. Kindest regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 5 Sep 2024
The hotel itself was very modern and nicely decorated. The hotel was clean and practical with facilities like the pool and gym. Breakfast and dinner buffet was very nice with lots of options.
However, to be clear this is an extremely family and kid oriented hotel. You wouldn’t expect this from looking at it, however even off peak, it was packed with young children and families. If you are looking for somewhere to relax and be in a quiet environment then I would not recommend. Staff in hotel were quite helpful but the staff in the restaurant attached to the hotel were extremely unhelpful, cold and inattentive at all times of the day. Definitely one of the nicest hotels in the Alcudia area but just be aware it is very much for young kids and families.
Comment from Hotel Management
11 Sep 2024 by Belén Rodríguez, Voice of Customer Coordinator, Hotel Management
Dear Sara, We would like to thank you for this review about your recent experience in our hotel.It's wonderful to hear that the modernity and cleanliness of our hotel met your expectations, and that our breakfast and dinner buffet tantalized your taste buds with a plethora of options. It sounds like our thoughtful touches to the everyday essentials made your stay an enjoyable one! It seems we missed the mark on providing the tranquil oasis you were seeking, and for that, we are sincerely sorry. Our aim is to cater to all our guests' needs, and it appears the lively spirit of our younger guests was more vibrant than anticipated. We hope the enthusiasm of our family-friendly atmosphere didn't overshadow the opportunities to unwind and be inspired by our culture-rich surroundings. Furthermore, we regret to hear about your experience at our attached restaurant. Your feedback is invaluable, and while we can't turn back time, we can certainly ensure that the warmth of our hospitality is felt in every corner of our establishment.Rest assured, our commitment to sustainability is unwavering, and we're thrilled to have implemented smart changes that allow you and planet earth to share a smile. And when it comes to quenching your thirst, our Pool Bar stands ready to ensure there's no need to ask, no need to go thirsty.The entire team really hope we can welcome you back on a future occasion. Kindest regards, Belén Rodríguez, Voice of Customer Coordinator
by A verified traveler
Posted 19 Aug 2024
Cannot fault the hotel, absolutely 10/10 customer service, facilities, food. Sea view room was magnificent!! Would highly recommend. Thank you Melia for an amazing experience, we will definitely be returning!
Comment from Hotel Management
21 Aug 2024 by Manager, Hotel Management
Dear guest, Thank you for your valuable review.Diving into your review, the melody of your satisfaction is music to our ears! We're over the moon to know that our sea view room provided a backdrop for a stay as magnificent as the view itself. It's our pleasure to know that the symphony of flavors at our restaurants hit all the right notes for you. And when it comes to our facilities, we aim for a standing ovation every time – thrilled you enjoyed the show! Stay Curious and keep exploring every corner of our little paradise.We look forward to welcoming you back soon. Kind regards,Belén Rodríguez, Voice of Customer Coordinator
by A verified traveler
Strongly recommended
Posted 7 Aug 2024 on HotelsI had a great stay and I strongly recommend this hotel.
It was a busy season but it was visible that all staff members were doing their best to keep everyone happy. Special kuddos to Juliette and Tania.
Comment from Hotel Management
8 Aug 2024 by Martina Piovesan, Voice of Customer Coordinator, Hotel Management
Dear Guest, Thank you for your valuable review.It's music to our ears that you found our hotel to be a harmonious haven during the bustling season. We're thrilled that our team hit all the right notes to ensure your happiness. Our recent renovations are like a fresh coat of paint on a beloved masterpiece, and we're glad you appreciated the updated ambiance, including those spacious rooms where every corner is thoughtfully designed for your comfort. As you've noticed, we've made some smart changes in our eco-friendly efforts, bidding adieu to paper and plastic, because when you're happy, and planet earth is too. While we understand that the dinner buffet may have struck a different chord, rest assured, our culinary team is always fine-tuning the experience to satisfy all appetites. And should the hustle and bustle of hotel life crescendo to a noise level that's more forte than pianissimo, we're here to help turn the volume down and ensure your peace and harmony.We look forward to welcoming you back soon. Kind regards,Martina Piovesan, Voice of Customer Coordinator
by A verified traveler
Posted 2 Aug 2024 on Hotels
by A verified traveler
Posted 14 Jun 2024
The little loft apartment was perfect for my friend and I. The hotel was immaculately clean. All staff were so friendly and helpful. The breakfast was lovely with something for everyone and all super fresh. The hotel itself was easily located for walking to the beach or in to the port.
Comment from Hotel Management
14 Jun 2024 by Adrián Cladera, Guest Experience Manager, Hotel Management
Dear Tori, Thank you very much for your kind review.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. Our team will be delighted to hear that they made such a difference and we will be sure to pass on your comments.Thank you also for mentioning our prime location and tasty breakfast.It would be a pleasure to welcome you back. Best wishes,Adrián Cladera, Guest Experience Manager
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 23 May 2024 on Hotels
Excellent hotel, staff were friendly & helpful.
The breakfast was very good, lots of different food to choose from, very clean restaurants. The hotel’s decor was lovely, would recommend this hotel.
Comment from Hotel Management
26 May 2024 by Adrián Cladera, Guest Experience Manager, Hotel Management
Dear Philomena, Thank you very much for your kind review.It means a lot to know that you enjoyed your stay and that our team looked after you well. Knowing your comfy and welcoming room hit the mark is very rewarding, as is being able to tempt your taste buds with the wide selection on offer on our breakfast buffet; a great way to kick-start the day.It would be a pleasure to welcome you back. Best wishes,Adrián Cladera, Guest Experience Manager
by A verified traveler from Daly City
Posted 10 May 2024
Nice and modern hotel near the beach and restaurants. Great staff. The property was well maintained and nicely decorated with a very modern decor. Definitely I will recommend this place.
Comment from Hotel Management
26 May 2024 by Adrián Cladera, Guest Experience Manager, Hotel Management
Dear Mario,Thank you for such a great review.In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.We look forward to seeing you again soon.Best regards,Adrián Cladera, Guest Experience Manager
